Edestinos (edestinos.com.mx) has a 3.4 out of 5 rating on OK.one, based on 28 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 36% give 1 star; The business has replied to 60% of negative reviews. Last updated 2026-08-10.
What people say
S
Silvia Abdalá · 1 review ·
★★★★★
can´t change or cancel filght
I bought two tickets on October to flight on december the 12th; one month later (november) they sent me an email with my "new schedule" .. my flight was 2 hours earlier... it was impossible to me to take that flight... and till now, i havent been able to change, or cancel it.
Reply from Edestinos2020-12-13
Hi Silvia,
We apologize for the inconvenience. If your case has not been resolved yet please send us an email to [email protected] explaining your situation as detailed as possible and enclose your reservation number and flight information so that our claims department can help you as soon as possible.
Thank you
E
Eliud AF · 1 review ·
★★★★★
Good easy
Good easy
Recomendable
Reply from Edestinos2020-10-05
Hola Eliud,
muchas gracias por tu comentario. El equipo de eDestinos te desea un excelente viaje.
Saludos.
J
Jonathan Raul Paucar · 1 review ·
★★★★★
Kool bien rapido y seguro
Reply from Edestinos2020-08-24
Hola Jonathan,
muchas gracias por tu comentario. El equipo de eDestinos te desea un excelente viaje.
Saludos.
A
Alaska Art Colony · 1 review ·
★★★★★
Very easy to use!
Reply from Edestinos2020-04-22
Hi,
thank you for your comment. eDestinos Team wish you a good trip.
Regards.
M
Meghan Edwards · 1 review ·
★★★★★
eDestinos no response
I have been on hold waiting to speak to someone about getting a refund. My flight was cancelled and the airline tells me to contact the travel agency. I wrote an email and have yet to receive an answer. If edestinos contacts me I will change this review.
...
Through which medium are the agents contacting me..?
Reply from Edestinos2020-04-06
Hi Meghan,
We appreciate your message, one of our agents will contact you to help you in your case. We also remind you that due to the high volume of requests due to the COVID19 outbreak, the response time from the airline may be longer than usual, so we'll appreciate your understanding and cooperation.
Regards.
M
Moises Siciliani Bello · 2 reviews ·
★★★★★
good
good page and excellent price
Reply from Edestinos2020-03-21
Hi Moises
thank you so much for the comment. We wish you an excellent trip.
eDestinos team.
Regards.
C
Cristina Flores · 3 reviews ·
★★★★★
Fast responses
Reply from Edestinos2020-03-17
Hola Cristina,
muchas gracias por tu comentario. El equipo de eDestinos te desea un excelente viaje.
Saludos.
L
Liz Stumm · 1 review ·
★★★★★
I cannot get ahold of someone and need…
I cannot get ahold of someone and need to talk to them about my reservation.
Please contact me!
Reply from Edestinos2020-03-11
Hi Liz,
We are sorry about this situation. We have just sent you a private message to help you with your case, please count on us.
Best Regards,
eDestinos Team
