Elevate Finance (elevatedebtsolutions.com) has a 4.5 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
R
Roger Meyer · 1 review · Experienced 2026-01-01 ·
★★★★★
I would not recommend this company to…
I would not recommend this company to anyone! I was lied to from the beginning. I was not told that I had to let all my accounts go unpaid, which all of them were in good standing at the time, in order for negotiations to begin. I was told that all the creditors I had worked great with them and I wouldn’t have to worry about lawsuits. When I signed the POA paperwork and attorney paperwork at the beginning of the program I was not told that I would not be represented if a lawsuit was filed. Then I got sued by a creditor and all that they did was answer the initial questions for the lawsuit. They did not represent me in court but they did send paperwork to the creditor attorney stating that all correspondences had to go through them so I had to jump over hoops to even discuss the matter with opposing counsel. When I discussed the lawsuits, yes there ended up being multiple, the only solution was they wanted more money from me to negotiate the account. One account that was in a lawsuit they wanted an extra $850 a month for 12 months. When was able to speak to the creditors attorney I found out they had offered $396 a month for 24 months! THIS WASN’T EVEN PROVIDED TO ME! Now you see how much money they steal from their clients. I am in the process of dropping their services, if you want to call them that, since I have to represent myself anyways. I would have never signed on with them if I would have known the full story.
Reply from Elevate Finance2026-06-15
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand the frustration and disappointment you’ve described.
We recognize that clear communication and transparency are critical when making important financial decisions. We regret that your expectations regarding the program, creditor negotiations, and legal support were not aligned with your experience. Concerns involving communication, settlement options, and lawsuit-related matters are serious, and we appreciate you bringing them to our attention.
A member of our management team will be reaching out to review your concerns in detail, discuss the issues you’ve raised, and better understand your experience. We value your feedback and the opportunity to address these matters directly.
I think all of the people I spoke to were very professional and straight forward. I was unable to connect to the person who was assigned to be my client services rep, but I withdrew from the program so it's okay. Getting through to a person to help me was not prompt. The presentation and other handling of the process was very well done!
Reply from Elevate Finance2026-06-15
Thank you for taking the time to share your feedback and for your 4 Star rating ⭐️ ⭐️ ⭐️ ⭐️!
We’re glad to hear that you found our team professional and straightforward, and that the presentation and overall process were well handled. We also appreciate your honest feedback regarding the difficulty in reaching your assigned client services representative and the delays in receiving assistance.
Your comments help us identify opportunities to improve our responsiveness and client experience. We’re grateful that you gave us the opportunity to assist you and appreciate you sharing both the positive aspects of your experience and the areas where we can do better.
We wish you all the best moving forward and thank you again for your feedback. 💙
E
ET · 1 review · Verified · Experienced 2026-06-05 ·
★★★★★
From the beginning of my call to now I…
From the beginning of my call to now I feel confident about my decision
Reply from Elevate Finance2026-06-12
We truly appreciate you taking the time to share your feedback, and thank you for your 5 Star rating ⭐️ ⭐️ ⭐️ ⭐️ ⭐️! We’re delighted to hear that, from your very first call through today, you’ve felt confident about your decision.
Our team is committed to providing clear information, supportive guidance, and a positive experience every step of the way. We’re grateful for the opportunity to assist you and look forward to continuing to support you on your journey.
Thank you for your trust in us! 💙
No one has reached out to me, money is being taking from my account but only one card was settled on. I have sent emails looking for someone to contact me 518-344-9312
Reply from Elevate Finance2026-06-12
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration regarding the lack of communication and progress you’ve described.
Providing timely updates and responsive support is very important to us, and we regret that you have felt unheard despite your efforts to reach out. Your concerns regarding account activity and settlement progress are important and deserve careful attention.
A member of our management team will be reaching out to review your account, discuss your concerns in detail, and work toward a resolution. We appreciate you bringing this matter to our attention and the opportunity to address your experience.
We truly appreciate you taking the time to share your feedback, and thank you for your 5 Star rating ⭐️ ⭐️ ⭐️ ⭐️ ⭐️! We’re glad to hear that our team took the time to explain the program clearly and ensure you felt informed throughout the process.
Our goal is to provide clear, supportive guidance so you can feel confident in every step of your journey. We’re grateful for the opportunity to assist you and look forward to continuing to support you moving forward.
1st of all I was offered a debt restructure to avoid paying interests for ever. Grant explained all details to me & Logan also followed up with me & it will allow me to save on my payment & plan well my budget.
Reply from Elevate Finance2026-06-08
We truly appreciate you taking the time to share your feedback, and thank you for your 5 Star rating ⭐️ ⭐️ ⭐️ ⭐️ ⭐️! We’re delighted to hear that Grant took the time to clearly explain the program and that Logan provided helpful follow-up support.
Our team is committed to providing transparent guidance and personalized solutions that help our clients reduce financial stress, manage their budgets more effectively, and work toward their financial goals with confidence.
Thank you for your trust and for the opportunity to assist you. We look forward to continuing to support you every step of the way.
The service was vey friendly and up front with us ll the way from the very beginning,
Reply from Elevate Finance2026-06-08
We truly appreciate you taking the time to share your feedback, and thank you for your 5 Star rating ⭐️ ⭐️ ⭐️ ⭐️ ⭐️! We’re delighted to hear that the service was friendly, transparent, and supportive from the very beginning.
Our team is committed to providing honest communication and helpful guidance every step of the way. We’re grateful for the opportunity to assist you and look forward to continuing to support you moving forward.
B
Barbara · 1 review · Verified · Experienced 2026-06-01 ·
★★★★★
Really helped me when I thought all…
Really helped me when I thought all hope was lost. Thank you Rize Financial!!
Reply from Elevate Finance2026-06-05
We truly appreciate you taking the time to share your feedback, and thank you for your 5 Star rating ⭐️ ⭐️ ⭐️ ⭐️ ⭐️! We’re honored to hear that we were able to help during a difficult time and provide support when you needed it most.
Our team is committed to offering compassionate guidance and helping our clients find a path forward with confidence and hope. We’re grateful for your trust and for the opportunity to assist you on your journey.
Thank you for choosing Rize Financial, and we look forward to continuing to support you moving forward.
Customer rep was very helpful and explained everything very clearly
Reply from Elevate Finance2026-06-05
We truly appreciate you taking the time to share your feedback, and thank you for your 5 Star rating ⭐️ ⭐️ ⭐️ ⭐️ ⭐️! We’re glad to hear that your customer representative was helpful and took the time to explain everything clearly.
Our team is committed to providing clear, supportive guidance so you can feel informed and confident throughout the process. We’re grateful for the opportunity to assist you and look forward to continuing to support you moving forward.
Everyone was so genuine and so helpful when trying to help me consolidate a couple of loans. I highly recommend this to anyone needing to get out of debt.
Reply from Elevate Finance2026-06-03
We truly appreciate you taking the time to share your feedback, and thank you for your 5 Star rating ⭐️ ⭐️ ⭐️ ⭐️ ⭐️! We’re delighted to hear that our team was genuine, helpful, and supportive throughout your experience.
Our goal is to provide clear guidance and personalized support to help our clients move toward a stronger financial future. We’re grateful for your recommendation and for the opportunity to assist you on your journey.
Thank you for your trust, and we look forward to continuing to support you moving forward.
Marcus was a True Gentleman & Provided Clear & Concise Information with respect to the Fidelity/Elevate Roll Over!!!
Reply from Elevate Finance2026-06-04
We truly appreciate you taking the time to share your feedback, and thank you for your 5 Star rating ⭐️ ⭐️ ⭐️ ⭐️ ⭐️! We’re delighted to hear that Marcus provided clear, concise information and treated you with professionalism and respect throughout the process.
Our team is committed to delivering knowledgeable guidance and exceptional service to help make every step as smooth and understandable as possible. We’re grateful for the opportunity to assist you and look forward to continuing to support you moving forward.
We truly appreciate you taking the time to share your feedback, and thank you for your 5 Star rating ⭐️ ⭐️ ⭐️ ⭐️ ⭐️! We’re thrilled to hear you had such a positive experience.
It’s wonderful to know that Bettina Mercado made such a lasting impression. Our team is committed to providing exceptional service and support, and we’re glad that was reflected in your experience.
Thank you for the opportunity to assist you. We’re grateful for your trust and look forward to continuing to support you moving forward.
G
Gary · 1 review · Verified · Experienced 2026-05-29 ·
★★★★★
Lied and said it wasnt debt…
Lied and said it wasnt debt consolidation. Wanted a loan to pay off cards and find out the next day its a debt settlement.
Reply from Elevate Finance2026-06-01
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and understand your frustration regarding the information you received.
Clear and accurate communication is extremely important to us, and we regret any confusion about the nature of the program. We take concerns like yours seriously and want to ensure they are properly reviewed.
A member of our management team will be reaching out to discuss your experience in more detail and address your concerns. We appreciate you bringing this matter to our attention.
Thank you for taking the time to share your feedback and for your 4 Star rating ⭐️ ⭐️ ⭐️ ⭐️! We’re glad to have you with us, but we’re sorry to hear you did not receive your welcome call as expected.
Timely communication is important to us, and we understand how that first contact sets the tone. We appreciate you bringing this to our attention and will use your feedback to improve.
We’re grateful for the opportunity to assist you and look forward to continuing to support you moving forward.
So far customer service has been great, hopefully they follow through after payments are made and it doesn't take long for negotiations, I'm hopeful they will help me to get out of the hole I've been drowning in! I'll keep ya posted!!
Reply from Elevate Finance2026-05-29
We truly appreciate you taking the time to share your feedback and thank you for your 5 Star rating ⭐️ ⭐️ ⭐️ ⭐️ ⭐️! We’re glad to hear you’ve had a great experience with our customer service so far.
Our team is committed to following through and supporting you every step of the way, including during the negotiation process. We understand how important timely progress is, and we’re here to help you move toward your financial goals with confidence.
We’re grateful for the opportunity to assist you and look forward to continuing to support you—thank you for keeping us updated along the way!
We truly appreciate you taking the time to share your feedback, and thank you for your 5 Star rating ⭐️ ⭐️ ⭐️ ⭐️ ⭐️! We’re glad to hear you found our team knowledgeable and detail-oriented.
Our staff is committed to providing expert guidance and thorough support every step of the way. We’re grateful for the opportunity to assist you and look forward to continuing to support you moving forward.
D
Dean Walter · 3 reviews · Experienced 2026-05-22 ·
★★★★★
Promises NOT Kept !
We have been with 27 months of an agreed 52 month payment plan. Recently I was sued by one of our 4 creditors. Elevate offered legal assistance if all payments were/are paid on time. I have been talking with Customer service since March, and was told that Elevate had made an offer to settle my debt. I went to court on 4/16/26 and requested an extension, as I have repeatedly requested a call from the Elevate legal department. On May 20th, I called one last time and explained too customer service that I was going to makre the same offer that Elevate had made to our creditor. I went to court and creditor agreed to a reduced payment. When I called Elevate to inform them, they stated they were pulling this debt from the account, I stated that I will reduce my payment to Elevate in the amount agree at court. I have stopped my EFT and will write them a check, as I was told that they would work out a new payment amount.In my opinion, did not back me with any representation whatsoever. So be aware of false promises made when setting up an account with them.
Reply from Elevate Finance2026-05-22
Thank you for sharing your experience — I’m sorry this has been so stressful and for the frustration you’ve described. We take concerns like this seriously and will review the situation in full.
Our Client Relations Manager will reach out to you shortly to discuss the details and work toward a resolution.
The company was very helpful, explaining everything and giving me great advice.
Reply from Elevate Finance2026-05-20
We truly appreciate you taking the time to share your feedback, and thank you for your 5 Star rating ⭐️ ⭐️ ⭐️ ⭐️ ⭐️! We’re glad to hear you found the guidance helpful and that everything was clearly explained.
Our team is committed to providing supportive, easy-to-understand advice every step of the way. We’re grateful for the opportunity to assist you and look forward to continuing to support you moving forward.
Advisor was respectful, courtesy spoke in a tone which was easy to follow. His communication was professional- friendly.
Reply from Elevate Finance2026-05-18
We truly appreciate you taking the time to share your feedback, and thank you for your 5 Star rating ⭐️ ⭐️ ⭐️ ⭐️ ⭐️! We’re glad to hear your experience was both professional and easy to follow.
Our team is committed to providing clear, respectful, and friendly communication every step of the way. We’re grateful for the opportunity to assist you and look forward to continuing to support you moving forward.
J
JOSE LUIS ROCHA · 2 reviews · Verified · Experienced 2026-05-11 ·
★★★★★
Too much $ a month for negotiations
Reply from Elevate Finance2026-05-18
Thank you for taking the time to share your feedback. We’re sorry to hear that the monthly cost did not meet your expectations.
We understand that affordability is an important part of any financial program, and we strive to provide options that offer value and long-term benefit. Your concerns are important to us, and we’d like the opportunity to review your situation in more detail.
A member of our management team will be reaching out to discuss your concerns and explore possible options. We appreciate you bringing this to our attention.
