Energy Control Technologies, Inc. (energycontrol.com) has a 4.8 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Utilities and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-10.
Everything was received ok, and the pricing was good. However, it was 3 days before I was provided any shipping information so I was beginning to be concerned about the order and whether or not I was going to have to spend time looking into it further. Other than that, it was a very good process.
Reply from Energy Control Technologies, Inc.2025-03-11
Hello and thank you for your feedback. A pending stock order may have delayed our lead time response, however we must always put communication first. We value your opinion and will strive to be faster and more efficient. Thank you again!
Reply from Energy Control Technologies, Inc.2025-02-24
Thank you for your feedback! We are so grateful to be supporting your facilities. Don't hesitate to reach out if there is anything we can do to make your experience even better.
Good customer service. Parts took a little longer to arrive as I'd like as they weren't in stock.
Reply from Energy Control Technologies, Inc.2025-02-24
Thank you so much for your feedback. We understand it can be frustrating when the products take longer to ship than expected. We will continue to try to improve lead times. Please don't hesitate to reach out if there is anything we can do to continue supporting your facilities.
You tell me to call for a ship date then no one answers and I have to leave a message.
What's my ship date for my one item order???
Lets see how long it takes for you to reply.
Reply from Energy Control Technologies, Inc.2024-08-06
Hello Chris,
We are truly sorry for the delay and hope that you will continue giving us the opportunity to support your business in the future. Our goal is to provide excellent customer service, quick response times, and we strive to improve on a daily basis. Thank you for your feedback.
Placed an online order, Called the customer service rep and Joe was responsive and helped us out greatly.
Reply from Energy Control Technologies, Inc.2024-07-23
Hello Raymond,
Always happy to help, it's what we do here at ECT.
I hope to be of help to you in the upcoming future, and please let us know what else we can to do help, we've truly got an amazing team here.
Thank you!
-Joe Manfra
Within minutes after placing my online order I received a confirmation and a estimated delivery date. That is really appreciated by our project managers and field staff.
Reply from Energy Control Technologies, Inc.2024-07-17
Thank you for your feedback! We are so glad we were able to provide you with quick communication and turnaround (always our goal). We appreciate you!
