Enphase Energy

We’re truly sorry to hear about your experience and understand how frustrating this situation must be. This is not the level of service we strive to provide. With respect to your concern about a technician visit, we'd like to clarify that Enphase dispatches technicians directly only for storage parts replacements on case to case basis or for customers enrolled in the Enphase Care program. To review your concerns in detail and determine the most appropriate next steps for your system, please email us at [email protected] with your Site ID (or the email address associated with your Enphase account) and include the subject line: Case #20330628 – Attn: ORM Team. Once we receive your details, our team will review your case on priority, investigate the issues you've reported, and coordinate the appropriate next steps to assist you. Your experience is important to us, and we are committed to improving our support experience. Thank you for bringing this matter to our attention—we appreciate the opportunity to investigate your concerns and work toward a satisfactory resolution.

Thank you for your kind words and for sharing your experience. We're delighted to hear that Mohammed provided you with a smooth and positive support experience while resolving your IQ Gateway issue. We'll be sure to share your appreciation with him. Thank you for choosing Enphase Energy.

Thank you for your wonderful review and for taking the time to share your experience. We're delighted to hear that Muhammad was able to patiently guide you through reinstalling the Enphase App, restore your connection, and help you access the information you were looking for. It's great to know he also shared helpful tips on comparing your system's past and current performance. We'll be sure to pass along your kind words to Muhammad. Thank you for choosing Enphase Energy!

Thank you for sharing your experience. We understand how frustrating it is when your backup system doesn't operate as expected during a power outage, especially after making a significant investment. Based on our review of your site, the communication issues were not the root cause of the problem. During the outage, the batteries reached their configured shutdown threshold of 15% state of charge and intentionally stopped discharging to protect the battery. Once this occurred, the Gateway and System Controller also lost power, which is why communication stopped. The batteries then discharged further overnight while attempting to re-establish the backup system, preventing an automatic recovery when solar production resumed. In this condition, a manual black start was required to restore operation. We understand this is not the experience you expected from your backup system. Our support team is available to help review your system configuration and discuss whether adjustments to the battery shutdown settings or other configuration changes may help improve recovery behavior during future outages. We appreciate your feedback, as it helps us continue improving the overall backup experience.

We sincerely apologize for the frustration and inconvenience you've experienced while trying to get your system restored. We have reviewed your case and confirmed that the affected 14 microinverters stopped producing on the same date. Based on our remote diagnostics, an on-site inspection is required to determine the root cause, as the issue appears to be related to field wiring or the AC branch circuit rather than the microinverters themselves. Since these checks require physical testing, they cannot be completed remotely. Since your original installer could not be reached. As a result, we recommended the following options for obtaining on-site assistance: Installer Locator: You can use the Installer Locator tool to find a certified new installer/maintainer in your area: Find Solar Installers Near Me | Local Solar Installers Enphase Care: Enphase has recently launched Enphase Care, a support program designed specifically for homeowners who do not have an active installer. You can learn more and enroll here: https://care.enphase.com/signup. Please note that all on-site service visits arranged by Enphase are chargeable, regardless of the nature of the issue. We understand your concerns regarding the associated costs and this may be frustrating, particularly when your original installer is no longer available. Your feedback has been shared internally as we continue working to improve the support experience for customers in situations like yours. If you need any further assistance, please feel free to contact Enphase Energy Support at [email protected], and our team will be happy to assist you.

Thank you for sharing such a heartfelt review. We're delighted to hear that our support representative was patient, calm, and dedicated in helping get your solar system working again. It's wonderful to know she made you feel comfortable throughout the troubleshooting process and celebrated the success with you. We'll be sure to share your kind words with our team. Thank you for choosing Enphase Energy, and we're so pleased to hear your system has been working well since!

Thank you for your wonderful review and for taking the time to share your experience. We're thrilled to hear that Mohammad provided exceptional support in getting your system back online and reporting correctly. It's especially rewarding to know that he took the time to explain the Enphase App and helped you better understand your system's current and historical performance. We'll be sure to share your kind words with Mohammad. Thank you for choosing Enphase Energy!

Bedankt dat u ons hierop heeft gewezen. Onze oprechte excuses voor de frustratie die u heeft ervaren bij het opzeggen van uw Enlighten Manager-abonnement. We begrijpen hoe teleurstellend het moet zijn geweest om zoveel tijd kwijt te zijn aan inlogproblemen en niet de hulp te krijgen die u verwachtte. We hebben uw verzoek beoordeeld en kunnen u mededelen dat uw Enlighten Manager-abonnement inmiddels is opgezegd en dat de terugbetaling is verwerkt. We waarderen uw geduld tijdens dit proces en betreuren het ontstane ongemak. Uw feedback over de accountsynchronisatie en het opzeggingsproces is gedeeld met de betreffende teams; wij hechten immers veel waarde aan een eenvoudig en betrouwbaar beheer van abonnementen. Bedankt dat u ons de gelegenheid heeft gegeven deze kwestie op te lossen.

We sincerely apologize for the frustrating experience you described. We understand how disappointing it must have been to encounter installation delays, missed appointments, and a prolonged wait before your solar system became operational. From your review, it appears that the concerns you experienced were primarily related to the installation process and your installer. While installation scheduling, commissioning, and system activation are typically handled by the independent installer, we want you to know that the Enphase Support team is committed to helping homeowners in the best way we can. If you have not yet contacted us directly, we encourage you to do so that we can review your system, answer any questions, and work with you to help resolve any outstanding concerns. Please reach out to us at [email protected] with your site ID and a reference to your review. If you prefer to speak with a member of our Support team directly, you can also contact us by phone at (877) 797-4743. Our team will be happy to investigate your case and provide the best possible assistance. We appreciate the opportunity to support you and hope to help improve your experience with your Enphase system.

Thank you for sharing your experience. We're sorry to hear about the repeated system outages and understand how frustrating it must be to have your solar system offline, especially when it results in higher utility bills. Based on the information you've shared, this issue is likely related to the system wiring or installation and will require an on-site inspection by a qualified technician to accurately diagnose and resolve the problem. We understand the inconvenience caused by the wait for service and appreciate your patience. We encourage you to continue working with your installer to arrange the site visit, as they are best positioned to inspect the wiring and any installation-related components. If additional support is needed during the troubleshooting process, our technical support team is always available at (877) 797-4743 to assist your installer. To help you stay informed about your system's status, you can enable notifications in the Enphase App to receive alerts about important system events and changes. Instructions for managing your notification preferences are available here: https://support.enphase.com/s/article/how-to-change-the-notification-settings-in-the-enphase-app. We appreciate your feedback and hope your system is restored to reliable operation as quickly as possible.

Thank you for your kind words and for sharing your experience. We're delighted to hear that our technician and phone support team provided you with knowledgeable, patient, and outstanding assistance. Your appreciation means a great deal to us. Thank you for choosing Enphase Energy!

We’re sorry to hear about your experience and understand how frustrating the situation must have been. We understand your concern regarding the support experience and the lack of resolution during your interaction with our technical support team. We would like the opportunity to investigate this further and better understand your experience with our support process. We’d like to review your case in detail and help resolve the issues you encountered as quickly as possible. Please email us at [email protected] with your Site ID and use the subject line: Case number 20101495– Attn: ORM team, so we can assist you on a priority basis.

We’re sorry to hear about your experience and understand how frustrating this situation must be, especially given the time you have already invested in troubleshooting the issue. Based on our review of the site regarding the microinverters that stopped reporting, several possible causes are being considered, including wiring or connection issues, breaker-related issues, grid conditions, communication problems, environmental factors, or potential hardware failure. However, the information currently available is not sufficient to determine the root cause or make a warranty replacement determination. Our Technical Support team has already requested additional diagnostic information via email under Case 19947783. Please review the email sent by our support team and reply with the requested details. Once we receive and review the information, we will be able to continue the analysis, identify the cause of the issue, and provide the appropriate next steps to help resolve it. You may also reach out to Enphase Energy Support at [email protected], and our team will be happy to assist you

We are sorry to hear about your experience. Based on the information provided, this review does not appear to be related to Enphase directly. We would appreciate additional details so we can better understand the situation and investigate further. Please contact us at [email protected] with your Site ID and a summary of the concerns you experienced. Our support team will review the information and work with the appropriate parties to assist you as quickly as possible.

We’re sorry to hear about your experience and understand how frustrating the situation must have been. We understand your concern regarding the support experience and the continued offline notifications you mentioned receiving. It’s good to know that your system is now reporting properly after replacing the power line communication interfaces. We would like the opportunity to investigate this further and improve customer experience with our support process. We’d like to review your case in detail, so we can stop the notifications and we can make changes to our processes as required. Please email us at [email protected] with your Site ID and use the subject line: Case number 20045250 – Attn: ORM team, so we can get more details and action this promptly.

We are sorry to learn about the recurring offline events, the loss of historical data, and the inconvenience this situation has caused. To ensure your concerns receive the attention they deserve, we have created a dedicated support case (Case #20020556) on your behalf. Our team will conduct a thorough review of your system history, including previous interactions and corrective actions, to determine the most appropriate path forward. Please contact us at [email protected] with your site details, preferred contact information, and a suitable time for a callback. To help us expedite the review, kindly use the subject line: "Case #20020556 – Attn: ORM Team". Once we receive your email, we will prioritize your case and work with you toward a resolution as quickly as possible. We appreciate your patience and the opportunity to assist you further.