Great experience
Fast international delivery, great price. Can't fault you!
Reply from Equiluxe Tack2025-11-05
We're glad you had a great shopping experience with us! Thank you so much for leaving your feedback.
About Equiluxe Tack
Data updated- Website
- equiluxetack.com
- Category
- Animals & Pets
- Location
- United States · Wilder
- Status
- Unclaimed
- Last 12 months
- 26 reviews
- Replies to negative
- 100% (1/1)
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Is Equiluxe Tack legit?
Equiluxe Tack (equiluxetack.com) has a 4.8 out of 5 rating on OK.one, based on 51 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Love having this vendor at the horse…
Love having this vendor at the horse show!
Reply from Equiluxe Tack2025-11-05
Thank you so much for the kind words, Sabina! If there's anything we can do to make your experience 5 Stars, we'd always love to hear your feedback so we can improve. - Kathryn
What a wonderful boutique
What a wonderful boutique! The merchandise is gorgeous!! And the owner is incredible and so knowledgable!!! .
Super friendly and great products!!
Love the store and the staff!!
Quick service and the quality was high
Quick service and the quality was high. Thank you!
Everything was great but the package didn't arrive when it had to
Everything was great, the customer service and the products. The only inconvenience I had was that when I made the order, I choose the delivery option that said 3-4 working days, and I needed it to arrive within that time. I made the order a Saturday, which means the package should have arrived at the latest on Thursday. I was in communication with customer service this whole time because the products were urgent, and they were great but the package ended up arriving 2 days after they told me.
Reply from Equiluxe Tack2025-08-08
Hi Adriana! We’re sorry to hear there was confusion about the delivery timeframe. For clarity, the shipping option you select at checkout refers to the transit time — the time it takes for the postal service or courier to deliver the package once it has left our warehouse. In addition to transit time, all orders require 1–3 business days of order processing time before they ship. This processing time allows us to prepare, pack, and quality-check your order, and it is listed on our website. Because your order was placed on a Saturday (outside our business hours), the processing timeframe began the next business day (Monday), which extended the total delivery window further. However, I'm happy to hear that you had a great experience with us otherwise, and I hope we get the chance to work with you again soon! Thank you so much for supporting our small business 🥰 - Kathryn
Best Customer Service
This was my first time ordering from this store and I am blown away by Kathryn's customer service. My order experience came with some bumps in the road (some that were the fault of my own), but Kathryn went above and beyond to smooth everything out. I am beyond grateful and impressed with this store and will be ordering again!
Reply from Equiluxe Tack2025-08-08
Rachel, thank you so much for your kind words and your support! I hope we get the chance to help you again soon. 🥰 - Kathryn
I'm updating my review from May 25
I'm updating my review from May 25. It was my error on the size. Kathryn reached out immediately and helped me return the package I initially received and is sending the correct size. She went above and beyond what most companies would do to fix my error and at no cost to me. Definitely a company I will continue to do business with. 😌
Reply from Equiluxe Tack2025-07-18
Katherine, thank you so much for your kind words and cooperation with me! It was an absolute pleasure and I hope to work with you and I hope to help you again soon 🥰♥️ - Kathryn
received incorrect order
After waiting couple weeks to receive the order, I was sent two shirts same color. I ordered two different colors. Too time consuming to return. My problem was corrected by customer service. Their response was prompt and satisfactory. I look forward to doing business with them again.
Reply from Equiluxe Tack2025-07-18
Hi, Terri! I am so sorry to hear this, it sounds like a mistake was unfortunately made in the warehouse upon shipping your order. We did not receive any contact from you regarding this issue prior to receiving your review, but we would have been happy to fix the issue with a refund immediately upon hearing from you. The second shirt in your order was 100% refunded back to your original payment method, and you may keep it or donate it (no need to return!) 😊 Our customer's happiness is our utmost priority, so please don't hesitate to let me know if there's anything else I can do.
Worth the wait
Worth the wait! Excellent products.
Reply from Equiluxe Tack2025-07-18
Thank you so much for your feedback, Donna! We truly appreciate your business 🥰♥️ - Kathryn
Great customer service and super fast…
Great customer service and super fast delivery
Reply from Equiluxe Tack2025-07-18
Thank you so much for the kind words, Jodie! We truly appreciate it 🥰❤️ - Kathryn
I love ordering from Equiluxe
I love ordering from Equiluxe. Good quality products and excellent customer service.
Reply from Equiluxe Tack2025-07-18
Thank you so much, Sharon! I hope we can help you again soon 🥰 - Kathryn
Customer service was very responsive
Customer service was very responsive. I gave them some grace, being a small company, and they gave me a $15 gift card due to excessive wait time on some stirrups I ordered. I wasn’t expecting to wait three weeks when I ordered, but they came as expected, and I am happy with the product. I was also able to get a product from them that I could not find elsewhere!
Solid selection, GREAT customer service!
Both of my interactions with Equiluxe have been incredible! I had to return part of my first order and it was a breeze, and while placing my second order I was having trouble accessing a discount and I received immediate assistance via Kathryn from the chat feature. Really impressed with how user-friendly they are.
Good product
Thanks for support
Reply from Equiluxe Tack2025-04-17
Thank you so much for your business and cooperation with us, we hope to help you again in the future. 🥰 - Kathryn
Excellent customer service
Excellent customer service! Well done ladies!
Reply from Equiluxe Tack2025-03-18
Patti, thank you so much for your kind words! I'm glad we could help. ❤️ - Kathryn
Amazing customer service & great prices!
This company is amazing. They stock high end namebrands (including a lot of stuff not from US where normally it would take weeks to receive, they get the stuff to you super quick). The customer service is unmatched. I received a pair of stirrups (fast shipping) but was not in love with the color. To say that Kathryn went above and beyond would be an understatement. She found a better solution than I could have even hoped for. I also want to add that they have good pricing and so many great deals. Thank you xoxo
Reply from Equiluxe Tack2025-03-04
Jessica, thank you so much for the kind words to brighten my day! It was my pleasure helping you on your search for the perfect color :) - Kathryn
Very pleased with purchase
Very pleased with purchase. Easy ordering and fast shipping.
Reply from Equiluxe Tack2025-01-06
We're so happy you had a great experience with us Susan! ❤️ - Kathryn
Awesome selection
Great price, quick to ship.
Reply from Equiluxe Tack2024-12-16
We're thrilled to hear you had a great experience with us! Thank you for supporting our small business over the holidays 🥰 - Kathryn