Eterneva (eterneva.com) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher; 49 of them were added in the last 12 months. Last updated 2026-08-10.
Totally great experience! Everyone is really nice and they tell you everything that happens every step of the way. They sent a video of my diamond going to the final stage. So kind. So sweet and they answer questions quickly.
Reply from Eterneva2025-12-02
Aw, thank you for your kind words Noreen, they mean so much to us! I’m so glad the experience has felt this positive and supported for you. Staying connected at every step — especially with those milestone videos — is such an important part of what we hope to provide.
Thank you for your kind words about the team. It truly means a lot.
With love,
Hailey
Head of Customer Care
The entire process is pretty amazing. The videos and emails really make it special.
Reply from Eterneva2025-12-02
I’m so glad the journey has felt special to you, Wendy. The videos and emails are meant to help you stay connected to every step, and it means a lot to know they’ve added something meaningful to the experience.
With love,
Hailey
Head of Customer Care
Loss is not easy, and the staff at Eternva has provided my sisters and I such care and support in each step of the process so far.
The staff at each process has been so wonderful to work with, and they truly do love what they do!
Reply from Eterneva2025-12-02
I’m really glad to hear that you and your sisters have felt cared for throughout each step of this journey. Walking through loss is incredibly hard, and it means so much that our team’s support has brought even a little comfort along the way.
We truly do love this work — and it’s an honor to be part of something so meaningful for your family.
With love,
Hailey
Head of Customer Care
My experience with Eterneva has been wonderful and fulfilling…
My experience with Eterneva has been more than exceptional. They provided numerous resources for grieving and were extremely personable/compassionate/supportive.
Reply from Eterneva2025-12-02
I’m so glad to hear your experience has felt truly supported, Emily. Grief is such a tender place to be, and it means a great deal that the resources and our team’s care brought you some comfort along the way.
Thank you for letting us walk this journey with you.
With love,
Hailey
Head of Customer Care
L
Loris M. · 1 review · Experienced 2025-10-22 ·
★★★★★
Eterneva offers a service that is…
Eterneva offers a service that is handled with incredible compassion, dignity, and care
Reply from Eterneva2025-12-02
Hearing this means so much. Compassion and dignity are at the heart of everything we do, and I’m grateful that you felt that care throughout your experience.
With love,
Hailey
Head of Customer Care
Incredibly kind, helpful, respectful, and responsive. Couldn't have asked for a better experience! 100/10
Reply from Eterneva2025-12-02
This brought such a smile to my face — thank you Megan! I’m so glad the experience felt kind, supportive, and responsive for you. That’s exactly the kind of care we hope every family feels.
With love,
Hailey
Head of Customer Care
From the beginning the staff at Eterneva were amazing. They took the time to learn about my mom as a person. They kept me informed about her progress. Sent pictures and videos of the process. From day one they said it would take 1 year to complete and moms diamond was delivered on her 1 year anniversary of her death. The diamond is gorgeous. I'm so happy to be able to have my mom with me all the time.
Reply from Eterneva2025-12-02
Thank you so much for sharing this Amy! It means the world to us that you felt cared for through every step of the journey. Your mom sounds like such a remarkable woman, and it was truly an honor to learn about her and create something so special in her memory.
I’m so grateful you now have a beautiful way to keep her close, always. Thank you for trusting us with something so meaningful.
With love,
Hailey
Head of Customer Care
Eterneva does a great job of being customer focused. They really get to know you and your loved one. They provide a lot of transparency throughout the process and make your experience unique to you.
Reply from Eterneva2025-12-02
It means so much to hear that the experience felt personal and transparent for you, Melissa! Getting to know each family and their loved one is at the heart of what we do, and I’m glad that came through in your journey.
Thank you for letting us be part of something so meaningful.
With love,
Hailey
Head of Customer Care
Great customer service team. They have kept me updated every step of the way. I would recommend Eterneva to anyone.
Reply from Eterneva2025-12-02
I’m so glad you’ve felt supported and informed throughout the journey. Hearing that you’d recommend us truly means a great deal — thank you for that trust, Josh!
With love,
Hailey
Head of Customer Care
J
Jannah W. · 2 reviews · Experienced 2025-10-10 ·
★★★★★
Eterneva provided a truly meaningful…
Eterneva provided a truly meaningful experience. Their service was compassionate, professional, and handled everything with great care
Reply from Eterneva2025-12-02
Thank you for sharing this Jannah! It means so much to hear that the experience felt meaningful and compassionate for you. We put a great deal of care into every part of this process, and I’m grateful that it came through in your journey.
With love,
Hailey
Head of Customer Care
After losing someone incredibly special to me, I wanted to find a way to keep their memory close in a meaningful, lasting way. I discovered Eterneva, and their idea of turning ashes into a diamond instantly felt right — something beautiful born out of grief.
From the very beginning, their team was warm, compassionate, and genuine. They didn’t treat this as a transaction — it was a journey we took together. I received regular updates, photos, and even videos showing each step, which made me feel connected to the process. Every email felt personal.
The process does take time (several months in my case), but that actually made it more special. It gave me something hopeful to look forward to during a difficult period. When the diamond finally arrived, it was absolutely stunning — elegant, brilliant, and full of meaning.
If you’re considering doing this, know that it’s not just about the jewelry — it’s about healing, connection, and having a tangible way to honor someone you love. Eterneva made something priceless out of my loss, and I’ll be forever grateful.
Reply from Eterneva2025-12-02
Thank you so much for sharing this beautiful reflection Tammy. Your words capture exactly why we do what we do — not just to make a diamond, but to walk alongside you in honoring someone extraordinary.
I’m deeply grateful that the updates, photos, and videos helped you feel connected throughout the journey. It means so much to know the process brought a touch of hope during such a difficult time, and that your diamond now holds so much meaning for you.
Thank you for trusting us with something so precious. It’s been an honor to walk this path with you.
With love,
Hailey
Head of Customer Care
A great caring team every step of the way. We got a email every step of the way letting us know how each step of the process was going with videos and pics.
My diamond was made the way I wanted it. It is beautiful. The communication was amazing.
Reply from Eterneva2025-12-02
Thank you so much for sharing this Jennifer! I’m so glad to hear that your diamond turned out just the way you hoped — and that you felt supported and cared for throughout the journey. It truly means the world to us.
With love,
Hailey
Head of Customer Care
L
Laura · 1 review · Verified · Experienced 2025-10-10 ·
★★★★★
Compassionate
Compassionate, caring, humble and honest people. Liz, was amazing from the beginning of our journey to the moment we picked up our diamond.
Thank you for everything.
Reply from Eterneva2025-12-02
Thank you so much for your kind words Laura! It means so much to hear that you felt cared for throughout this journey, and I know Liz will be deeply touched by your note. She pours her heart into every family she supports.
We’re grateful you trusted us with something so meaningful.
With love,
Hailey
Head of Customer Care
I appreciate the kindness and the updates. I love being able to watch the videos of my cat's progress in becoming a diamond.
Reply from Eterneva2025-12-02
Aw, thank you for sharing this Rebecca! I’m so glad the updates and videos have meant something to you. There’s something incredibly tender about watching a beloved pet’s journey unfold, and it was truly an honor to care for your sweet cat along the way.
With love,
Hailey
Head of Customer Care
HIGHLY recommend Eterneva. Losing my mom and best friend was extremely difficult for me. This process of creating diamonds from her ashes, although lengthy and expensive, has been personal, cathartic and well worth it. Love the email updates, online diamond tracker, videos and personal touches this company provides to the process. I love knowing that by wearing my moms diamond, she will forever be with me. Again, you won’t be sorry you chose Eterneva.
Reply from Eterneva2025-12-02
Thank you so much for sharing this. Losing someone as close as a mother is a grief that reshapes everything, and it means more than I can say that this journey brought you even a small measure of comfort.
I’m grateful the updates, the tracker, and all the little touches helped you feel connected along the way. Hearing that the process felt personal and cathartic — that wearing her diamond helps you keep her close — is exactly why we pour so much heart into every step.
Thank you for trusting us with something so sacred.
With love and care,
Hailey
Head of Customer Care
S
Susan · 7 reviews · Verified · Experienced 2025-09-26 ·
★★★★★
They all make this journey so special!
I am very excited to anticipate the completion of my husband’s transformation into a diamond. It will be very special to have him with me forever!❤️
Reply from Eterneva2025-12-02
Aw, thank you Susan! Your excitement is truly felt, and it means a great deal to walk alongside you as you honor your husband in such a beautiful way. His diamond will be such a special, lasting way to keep him close.
With love,
Hailey
Head of Customer Care
The Personal communication with Jenn Williams, and the team during the process through the end.
Reply from Eterneva2025-12-02
Thank you Fredy! It means so much to hear that your experience with Jenn and our team felt personal and supportive throughout the journey. We pour a lot of heart into making sure families feel cared for every step of the way.
With love,
Hailey
Head of Customer Care
This is a very hard decision to make and your staff has helped me with every step. They are kind, respectful and supportive.
Reply from Eterneva2025-12-02
Making a decision like this takes so much strength, and I’m really glad our team was able to walk beside you through each step. Your kindness means a lot, and we’re honored to support you in something so meaningful.
With love,
Hailey
Head of Customer Care
