Eyeconic

Great price

Great price. Used my insurance. Fast shipping.

Cheap quality

It’s hard to tell what you’re buying through an online glasses company. I works not have purchases these glasses off I had physically handled them prior to buying. Frames are cheap quality.

Extraordinary customer service

Their customer service is remarkably good. Upgraded shipping, retroactive discounts, fully refundable purchases… their prices are competitive enough that it’s a no brainer to shop here.

Quick and Easy!

If I could give minus zero stars I would.

If I could give minus zero stars, I would. I ordered glasses from Eyeconic last year with a new prescription for progressive lenses. I had never worn progressive lenses, so I had no idea until I visited my eye doctor THIS year, that Eyeconic made glasses containing an incorrect prescription. According to my eye doctor, the readout of the prescription from the glasses made by Eyeconic did not match the prescription I provided to them last year. As a result of wearing glasses with an incorrect prescription for a year, my new prescription is significantly stronger. I contacted Eyeconic TWICE and was told that their policy requires that glasses be returned within 6 months if a remake is being requested based on an incorrect prescription. Clearly their policy does not address a situation where the client is not aware that there has been a mistake in the prescription of the glasses. On my second call to Eyeconic, I was told to send evidence of the incorrect prescription. When I emailed the requested information, the response I received was the same - citing the 6-month remake policy. I called again to ask that my issue be escalated and was told there is no one else that I can speak with. The agent said he would consult the department that makes the glasses and someone would call me back. I also called VSP, the company who owns Eyeconic, and was told they are a separate company and the VSP agent could not provide any information on how or to whom my concern could be escalated. At this point, I do not want to have glasses re-made. I would like a refund.

Great prices and delivered pretty fast.

Speedy and efficient delivery as always.

Great experience fast shipping great…

Great experience fast shipping great glasses

Great selection

Great selection. Easy to order and apply insurance. Only disappointment is quality of the frames. Very lightweight plastic. May need adjustment. Slips down nose

Pricing transparency and shipping were…

Pricing transparency and shipping were excellent!

Great price and prompt delivery

Excellent all around

Excellent all around! Great variety of frames, pricing, quality and speed of order. Thank you!

Dismal Exchange/Return Policy

Though the company makes ordering easy and provides a quality product, their quality control is sometimes lacking. My real problem is when they delivered the wrong prescription, they refused to replace them without a new prescription and a written letter from my provider stating the lenses were incorrect. Nowhere on their site is does the exchange/return policy reflect what was told to me over the email/phone.

Easy to submit and track order.

Started great, then turned into a nightmare

What started out great quickly went to horrible. I had glasses that broke and when I got a replacement pair, their customer service would not fix the new pair of glasses which were clearly not to the specs of my last glasses I had replaced. Never got the last pair fixed and wasted my time and money.

It’s nice to try on glasses to see how…

It’s nice to try on glasses to see how they look. My insurance was directly filed. The glasses arrived on the promised time. The fit is perfect, no adjustments needed!!!! I will definitely order again!!!

Frames look cheap

I’m not using any online service to buy glasses again. The frames didn’t look like the pictures on the website and looked cheap once they arrived. Maybe others may find the advantage pf purchasing online, but even the wait times took longer than expected.

Easy to apply my insurance

Always a great experience with…

Always a great experience with Eyeconic! The hardest part of the order is making a decision amongst the high quality selection they offer!

Great experience

Great selection, easy ordering and ontime delivery