Kevin Smith was amazing!
Kevin Smith was amazing! He took care of everything for me. His help and patience were much appreciated. Thank you Kevin!!
About Eyeweb
Data updated- Website
- eyeweb.com
- Category
- Health & Medical
- Location
- United States · Raleigh
- Status
- Unclaimed
- Last 12 months
- 27 reviews
- Replies to negative
- 33% (2/6)
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Is Eyeweb legit?
Eyeweb (eyeweb.com) has a 4.5 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 33% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
The company gives excellent customer…
The company gives excellent customer service. The safety glasses are durable and our team loves all the contemporary styles to choose from.
great customer service
Will Smith has went out of his way to try and get my registration complete!!
Will Smith was extremely helpful and…
Will Smith was extremely helpful and polite. He addressed my concern with care and promptness.
Will Smith (not the actor) was very…
Will Smith (not the actor) was very helpful
Was able to help me quickly with my…
Was able to help me quickly with my needs. Thanks Will S.
order them online
order them online. process was pretty easy. glasses came and fit nice and the lenses are a perfect match to my prescription.
sarah clark was quick and efficient
sarah clark had clear and quick communication and quickly solved my problem with my email not working when input properly more help than i had gotten from other customer service on different sites 10/10 experience
First pair of safety glasses didn’t fit right
Received my first pair of safety glasses. Very prompt with the order. The arms of the glasses were to tight for my big head😅 Tim worked with me on picking out another pair. And after picking out the frame I wanted he started the shipping process same day. Thanks Tim for all your help⭐️
Superb and timely customer service
I ordered safety glasses using my work benefit for the first time a few weeks ago. The process was easy and the shipment came within the timeframe that was communicated. When I received the glasses I experienced an issue where the frame was crooked and felt uncomfortable when I put them on. Although I had reserves that nothing would be done since it was through a work benefit, I reached out over email. Tim from Save Vision, Eyeweb was fantastic!! First, he gave me detailed instructions on how to place the exchange order. I misunderstood the email when I couldn't find the button that I was looking for and ended up submitting a new order adding the comment 'Exchange' underneath. Because my benefit was just recently used for that cycle, I was denied the order. I reached out on the same email thread to add my company's safety representative asking them to 'reopen the benefit' (per the text message instructions), and the team at SafeVision responded to the thread before my company representative did, resolving the issue right away!!! The customer service that Tim provided was extremely helpful, and he was very understanding of the issue. I would highly recommend using this company for safety glasses! Thank you again for the great customer service experience while helping to resolve my issue!!
Correct order is on the way.
After having received an email stating that my glasses were on their way, I saw where the info provided in the email was for a cancelled order. At once, I reached out and Ms. Clark checked on the order # and indeed told me that the correct order for glasses was in the shipping process. The promptness in dispelling my fears is very much appreciated.
support was very knowledgeable and…
support was very knowledgeable and helpful
Excellent customer service and prompt 👍…
Excellent customer service and prompt 👍 I did not include a certain part of the prescription onto the website while ordering and when the glasses came in they were not clear. Rest assure Michael with customer service had it corrected while we were speaking and will be sending out a new pair. Thank you for all you do!
New Safety glasses
I recently purchased my company issued safety glasses thru Eyeweb. From the beginning to the end the process was flawless. I love my new safety glasses and I’m encouraged to wear them more because they’re comfortable! Thank you Eyeweb!
Sending the glasses back a second time
Sending the glasses back a second time. Still not right. First the bifocal was too high making me dizzy but now my vision is out of focus. Asked for a refund and my answer was they don't issue refunds. I'm very frusteratef
A Customer Support Nightmare - Poor Products
I recently had the displeasure of experiencing what can only be described as a customer support horror show with Eyeweb.com. From start to finish, my encounter with their support team left me more frustrated than satisfied. Very poor products and pathetic support. Don't even pick a call. Not recommended at all.
Glasses are so good
The glasses are not only stylish but also incredibly comfortable to wear. The prescription was spot on, and I can see clearly without any issues. The quality of the frames and lenses is top-notch, and I believe I've made a great investment. I'm delighted with your product and service, and I would happily give your company a 5-star rating. If anyone is in search of prescription glasses, I wholeheartedly recommend your brand. Thank you for delivering such a fantastic product!"
Minor issue, major inconvenience.
I broke my frames. Four months until my next eye exam, I found a Frame Only option available at eyeweb.com. w/ 1-3 day shipping on my discontinued frames. After processing the receipt indicated the item would be shipped in 7-10 days pended lens install. Next business day, emailed customer service, confirming item would be shipped immediately w/o lenses. CS was prompt with bad news. Won't ship without lenses, the system should not have offered them that way. They granted a full refund but what I need is to be able to see before a trip at the end of the week. Now I have to start the search from scratch.
Best customer service hands down.
Customer service was top notch! Tim F. did a great job answering my questions and resolving my issues quickly and efficiently. Would love if all customer service agents were as respectful and helpful as him.
The customer service from Sarah was…Customer service like the old days, caring and thoughtful.
The customer service from Sarah was awesome, with in moments the issue I was having was resolved and Sarah made my experience enjoyable. Thank you so much Sarah.