Eyeweb (eyeweb.com) has a 4.5 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 33% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-10.
Service was fast and online ordering was very easy.
Thank you for your wonderful review! It's great to hear that you found our service fast and the online ordering process easy to use. It's also wonderful to know that the recent changes have improved your experience. We appreciate your feedback and look forward to serving you again!
Thank you for your review! We're glad to hear you had a quick and efficient experience with us. We appreciate your support and look forward to serving you again in the future!
Nice web site. Clear order info.
Thank you for your kind review! We're delighted to hear that you had a great experience with our service, found our website easy to use, and received your order promptly. We truly appreciate your support and look forward to serving you again in the future!
You had exactly what my husband was looking for. Exactly as described. Thank you
Thank you for your wonderful review! We're so glad you found exactly what your husband was looking for. We appreciate your support and hope to serve you again in the future!
Thank you for your feedback! We’re glad to hear that placing your order was easy and that you were able to find exactly what you needed. We appreciate your support and look forward to serving you again in the future!
The connection to a person with ordering experience was for me the most relaxing. After realizing I was in the right place, the ordering became an easy, confident and positive process. Super glad i found this site for glasses! Now after wearing the new glasses I realize the quality is perfect, not an easy to please customer, so skeptic now pleased! Thank you
Thank you so much for sharing your experience! We’re happy to hear that connecting with our team helped make the ordering process easy, comfortable, and stress-free. We truly appreciate your trust, especially knowing you are someone who pays close attention to quality. It means a lot to us that your new glasses exceeded your expectations and turned your initial skepticism into confidence. Thank you again for choosing us. We’re glad to have you as a customer and look forward to helping you again in the future!
My order was received timely and the part was a perfect fit.
Thank you for your review, Bob. We are glad to hear that you had a great experience with our fast shipping and are happy with the quality of your new part. We truly appreciate your feedback and support.
Thank you for your review, Jeffrey. We’re pleased to know you had a great experience with our fast shipping.
I have ordered my prescription safety glasses from eyeweb for several years and I have always been extremely satisfied with their product. If they need more information than provided in the initial order, they are quick to email you and explain what they need to fulfill your order. Exceptional service!
Thank you Gregory for your great review and continued trust over the years. We’re really pleased to hear that you’re extremely satisfied with your prescription safety glasses and our service. We always aim to ensure orders are completed accurately, and we’re glad our team’s quick communication and support have been helpful whenever additional information was needed. We truly appreciate your support and look forward to serving you again!
Thank you Wailly for your great review! We’re glad to hear that you’re happy with our product. We truly appreciate your support and look forward to serving you again.
The glass frames were made in the U.S. They arrived quickly and are great quality.
We really appreciate your feedback Kevin! It’s great to know the frames met your expectations and that the delivery was quick. Thank you for choosing us for your eyewear needs we’re always here if you need anything in the future.
Ordering was simple and product was delivered quickly. Very satisfied with the whole process. I was also able to chat with a real person, not a bot.
Thank you for your feedback! We’re glad to hear that you had a smooth ordering experience and that your product arrived quickly. We always aim to provide great service while making sure our customers have access to real support when they need assistance. We appreciate you choosing us!
Thank you for your feedback! We’re happy to hear you had an excellent experience. We appreciate your support and will continue working hard to provide the best service possible.
Nice fast shipping, parts were correct.
Thank you for your feedback! We’re glad to hear your order arrived quickly and that everything was correct. We appreciate your business and will continue working to provide a smooth and reliable experience.
I ordered safety glasses that were offered with side shield that I require, but there was no way to make it clear on the order that I wanted them. When the glasses showed up of course, no side shields. When I chatted with eyeweb, they were very difficult about the situation. Eventually, I got them to figure out that I could return them and reorder them with the side shields by mentioning the side shields in the notes. That worked fine, but I had to call them 35 days after the return was processed to get them to refund the order. The only plus here was the side shield were free and the price was very good.
The website isn’t terribly good, but the glasses were delivered quickly, and the work was done perfectly.
My first time ordering a sun glass frame from your company. I took them to my Costco eye glass department to have my glass prescription filled, they checked the frame and showed me how warped or distorted your frame was. They advised me that they would have to heat up the frame in the bridge area the straighten the frame as to fit properly. they advised me they could not guaranty against damaging the frame because I did not purchase the frame from them. Very disappointed of your quality control by sending me a frame in this condition. Hoping they will stay straight and will not need readjusting to fit properly. Why do I have to bear the cost to switch out frames that were sent to me distorted if I do a return.
Hi Bruce, We’re truly sorry to hear about your experience, and we understand how frustrating it must have been to discover an issue with the frame during prescription fitting. This is certainly not the level of quality or service we aim to provide, and we apologize for the inconvenience caused. All of our frames undergo quality checks before shipping, but on rare occasions, issues can still occur. We absolutely want the opportunity to make this right for you. We do offer a 41-day return policy for damaged items or if you’re not satisfied with your purchase, with no questions asked: https://www.eyeweb.com/returns Please reach out to our customer care team at [email protected] so we can review your case and assist you directly with the best possible resolution, including return or replacement options. Your satisfaction is critical to us, and we’d appreciate the chance to help. Thank you for bringing this to our attention.
Excellent price and quick delivery. Very pleased overall. Thank you!
Month later, still waiting for my glasses.
Hi Max, We’re very sorry for the delay and understand how frustrating it is to still be waiting for your glasses. This is not the experience we want for our customers. To provide some context, your order was initially held while we waited for prescription confirmation, which we received on December 9. The glasses were then processed, shipped on December 19, and delivered on December 22. Unfortunately, the frame arrived damaged, and once you contacted us, we immediately set up a return and provided a return label on December 24. The returned item reached our office on the evening of December 31, after business hours, and a replacement frame was ordered as soon as our team was back. We are currently waiting for the new frame to arrive so we can complete your order. We sincerely apologize for the inconvenience and appreciate your patience. Our team is actively monitoring this and will reach out with updates as soon as possible. Please don’t hesitate to contact us directly if you’d like to discuss this further. We’re here to help.
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