Everything through this order was…
Everything through this order was excellent
About EZContacts.com
Data updated- Website
- ezcontacts.com
- Category
- Health & Medical
- Location
- United States · RIDGEFIELD PARK
- Status
- Unclaimed
- Last 12 months
- 204 reviews
- Replies to negative
- 92% (36/39)
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Is EZContacts.com legit?
EZContacts.com (ezcontacts.com) has a 4.2 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Health & Medical and its reputation is good. 79% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
What people say
Exceptional customer service that truly makes a difference.
Exceptional customer service that truly makes a difference. 🌟🌟🌟🌟🌟
Quick and easy ordering
Quick and easy ordering. A great product!
Cant give a honest review as i haven’t…
Cant give a honest review as i haven’t received product yet to try
Reply from EZContacts.com2026-08-07
Thank you for your feedback. We completely understand. Since you haven't received your order yet, you haven't had the opportunity to fully evaluate your experience. Once your order arrives and you've had a chance to try the product, you're more than welcome to update or leave a new review based on your experience. We appreciate your patience and thank you for choosing EZContacts.
The discount really helps
The discount really helps! Delivery was within a week
Fantastic contacts and service
Fantastic contacts and service! Thank you!
Ray- Ban defective, used or it had been on display
I placed an order # 5980314for Ray-Ban sunglasses because the price was good. However, when I received the item, it seemed used or like it had been on display. One of the temples is loose and shaky, and the glasses are not straight; they lean significantly to the right. I’m very disappointed—this shouldn’t happen and feels like a waste of time. Additionally, I will have to pay $12 to return the defective glasses. I will not use or recommend EZContacts.com
Reply from EZContacts.com2026-08-07
Thank you for your feedback. We sincerely apologize to hear about your experience. We would like the opportunity to look into this further. All of the products we sell are 100% authentic and sourced from authorized distributors and manufacturers. Please contact us at [email protected] with your order details and any photos of the issue so we can review your case and determine the appropriate resolution. We appreciate the opportunity to investigate this for you.
Delivery was free and timely
Delivery was free and timely. Price was better than other retailers
I had only 1 day to order my last pack…
I had only 1 day to order my last pack of contacts, I was in a hurry and just wasn’t paying attention and ordered the wrong power. When a wonderful person contacted me and said it didn’t match my prescription, I looked and holy moly I got it wrong, I couldn’t apologize enough, but you were so wonderful to me and went ahead and filled the prescription for me. That means so much to me, so I’m your customer after that. You went above and beyond for me and I greatly appreciate it and you.
Nice price
Nice website, easy ordering, exactly what I ordered. Fits just like the ones I tried in a store but much cheaper.
Ordered in stock product and paid for overnight
Ordered in stock product and paid double the price of the product for overnight shipping and company could not perform.
Reply from EZContacts.com2026-08-06
Thank you for your feedback. We sincerely apologize that your order did not arrive as expected. We understand how disappointing this was, especially after selecting overnight shipping. After reviewing your order, we have processed a refund for the expedited shipping charges to help make things right. We appreciate your patience and are sorry for the inconvenience this caused.
Not Free Shipping
In 2025, I ordered Kate Spade sunglasses. Got a discount and free shipping. I really liked the sunglasses, so I decided to order it again. This time, I got the discount , but got charged for shipping , even though the website said "free shipping on all US order.". When I got charged for the shipping, I call customer service and was told that there are exceptions to the free shipping. I don't like the fine prints that are unclear. Or the fact that it took me the whole day to get through to a representative for assistance with my questions. Wasn't too happy about this.
Reply from EZContacts.com2026-08-05
Thank you for your feedback. We sincerely apologize for any confusion regarding your order. After reviewing your purchase, we confirmed that the item you ordered was already discounted. Certain promotional offers, including free shipping, are not available on all discounted items, which is why shipping charges applied at checkout. We're sorry to hear you had difficulty reaching our customer service team and appreciate you sharing your feedback. We'll be sure to pass your comments along as we continue working to improve both our communication and customer experience.
Great prices, Great options, Great service
The pricing for ALL their products is VERY COMPETITIVE. I looked at a pair of sunglasses at a very large outdoor retail store. They wanted $231 (+tax). EZ had it for less than half. There are quite a few payment options. I could have paid cash but, the Klarna option made me curious. I chose 6 payments, for next to nothing, each month, with a small interest charge of less than $5. They also used DHL for the shipping. Their website has a great UI as well. Overall a solid 9-9.5/10
Great!
SImple order, excellent price, free shipping!
EZContacts treats you like a person
EZContacts treats you like a person, not a dollar sign. Anderson helped me with a return and made everything easy, respectful, and fast. They’re flexible, fair, and always put the customer first. That’s why I shop here and will keep shopping here.
Here's a shorter version: EZContacts NOT Reliable
Here's a shorter version: I would give EZContacts 0 stars if I could. I ordered my son's eyeglasses on July 28, 2026 because the website promised 5–7 day shipping. I was given a tracking number that never worked, and after contacting customer service, I was told the frames were backordered, even though the website never mentioned they were out of stock. I explained that we urgently needed the glasses because we're traveling next Monday, but instead of offering a solution, they canceled my order. Their inaccurate inventory, poor communication, and wasted time made for a very disappointing experience.
Reply from EZContacts.com2026-08-07
Thank you for your review. We apologize for the inconvenience you experienced with your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Pricing was good and placing order was…
Pricing was good and placing order was easy but customer service was not that great. Right after I placed order(July 30th) I noticed my prescription and ordered items was not correct so I sent email to get help right away, AI assistant replied quickly told me ship date was Aug 7th. Few days passed but no response to my concerns and items was shipped I was hoping my corrections was resolved. But on Aug 5th I received email saying my items was not corrected and wrong items was on my way already. Now I have to wait till shipping to arrive and return my items. Very frustrated. Worst customer service ever.
Reply from EZContacts.com2026-08-06
Thank you for your feedback. We sincerely apologize for the frustration you experienced. We understand how disappointing it was to notice an issue with your order shortly after placing it. While your request was received, your order entered processing before the changes could be made, so we were unfortunately unable to modify it before it shipped. We apologize for the delay in our follow-up and understand how this contributed to your frustration. Once your order arrives, we'll be happy to assist you with the return and help get the correct items to you as quickly as possible. We appreciate your patience and the opportunity to make this right.
Order change
I needed to change my order, and they were very prompt and courteous. The new pair of glasses I ordered just shipped, can't wait to get them!
good job
good job, thanks
Taking to long to get product
Reply from EZContacts.com2026-08-07
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.