Great communication and understanding…
Great communication and understanding with issues. However I will go ahead and tell you the website needs a little work. However the woman that helped me order was great!
About EZContacts.com
Data updated- Website
- ezcontacts.com
- Category
- Health & Medical
- Location
- United States · RIDGEFIELD PARK
- Status
- Unclaimed
- Last 12 months
- 204 reviews
- Replies to negative
- 92% (36/39)
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Is EZContacts.com legit?
EZContacts.com (ezcontacts.com) has a 4.2 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Health & Medical and its reputation is good. 79% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
What people say
I have emailed 3 times about a return…
I have emailed 3 times about a return and no one will respond. The level of unprofessionalism is astonishing. I am still waiting on a response. Can anyone answer me? EDIT: Ez contacts responded to this review before providing me a refund or respond on how to return the glasses. Bad customer service all around. No the issue is not resolved.
Reply from EZContacts.com2026-08-05
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Quick and easy and the best prices
Quick easy and great prices. Shipping was quick!
Had a small issue but was resolved with…
Had a small issue but was resolved with total professional. The process was smooth from ordering to them contacting my insurance company.
Absolutely the easiest contact website…
Absolutely the easiest contact website that I have ordered from the absolute best thank you
Be Prepared for a Long Wait
Ordering sunglasses through this website took much longer than I expected. I purchased my Ray-Bans on June 11th and even paid an additional $10 for faster delivery. My order status remained “processing,” so I reached out to customer service to ask when I should expect my sunglasses to arrive. I was informed that they would be back in stock on June 16th, but I did not receive my glasses until August 1st; about three weeks after placing my order. The customer service team was helpful and refunded the $10 expedited shipping fee, which I appreciated. Once they arrived, the sunglasses came in perfect condition and matched my expectations. Overall, if you don’t mind waiting longer than expected for your order, this website may be a good option. However, be prepared for possible delays with shipping and availability.
Reply from EZContacts.com2026-08-05
Thank you for your feedback. We sincerely apologize for the delay you experienced. After reviewing your order, we confirmed that this item had an estimated availability of 4-6 weeks, as stated on our website. While we understand the wait was longer than you had hoped, your order was fulfilled within that estimated timeframe. We're glad our customer service team was able to refund your expedited shipping fee and that your sunglasses arrived in perfect condition. We truly appreciate your patience and your balanced feedback.
The frames offered same day shipping…
The frames offered same day shipping but didn't get shipped till the next day. I even opted for next day delivery.
Reply from EZContacts.com2026-08-06
Thank you for your feedback. We sincerely apologize that your order did not ship the same day as expected. After reviewing your order, we confirmed that it shipped the following business day. We understand this did not meet your expectations, especially after selecting next-day shipping. As a courtesy, we have processed a refund for the difference between the 1 Business Day and 2 Business Day shipping methods. We appreciate your patience and apologize for the inconvenience.
Very happy
Very happy. Got my stuff as expected with a great value! Thank you
Reply from EZContacts.com2026-08-05
Thank you for reaching out and providing feedback. We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction. Please don't hesitate to reach out to us at any time should you have any further questions or issues.
Easy ordering, great price, quick delivery
It was easy to easy to order with EZContacts.com - uploading prescription, etc. and the delivery was quick. I liked the price as there were no hidden service fees, etc. here, that may show up later when finalizing the order with some other vendors.
They randomly processed an unsolicited order and charged me for it with it being an expired prescription
After a year they randomly processed an order that was an expired prescription and wasn't asked to be filled, and now they won't respond to my customer service inquiry telling them I need it refunded. They only respond to it saying that they shipped my order.
Reply from EZContacts.com2026-08-05
Thank you for your feedback. We sincerely apologize for any confusion regarding your order. After reviewing your account, we confirmed that you enrolled in a subscription with deliveries scheduled every 6 months. The recurring order was processed according to the subscription schedule you selected. If you no longer wish to receive future subscription orders, please contact us at [email protected], and we'll be happy to assist you with updating or canceling your subscription. We appreciate your feedback and the opportunity to assist you.
Easy to manage website
Easy to manage website. Good prices. Great frames.
You hold my order and ship to late
Reply from EZContacts.com2026-08-05
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Thank you for fast and accurate…
Thank you for fast and accurate fulfilment.
Excellent
Quality, good price and not delivery problems
Received it on time and in excellent…
Received it on time and in excellent condition at a great price. Thank you.
Monick was able to quickly locate my…
Monick was able to quickly locate my order and provide me with the updates and tracking information I needed
Shipped really fast and the sunglasses…
Shipped really fast and the sunglasses were on sale.
Great experience
Lots of options for my new sunglass purchase. Easy to navigate their system and the best price, by far, on the internet. Thank you!
I wanted to cancel my order immediately…
I wanted to cancel my order immediately after placing but there no help received from EZ Contacts.
Easy Peasy
Easy, professional, best price!