About EZContacts.com
Data updated- Website
- ezcontacts.com
- Category
- Health & Medical
- Location
- United States · RIDGEFIELD PARK
- Status
- Unclaimed
- Last 12 months
- 204 reviews
- Replies to negative
- 92% (36/39)
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Is EZContacts.com legit?
EZContacts.com (ezcontacts.com) has a 4.2 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Health & Medical and its reputation is good. 79% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
What people say
Customer service was very great
Customer service was very great. Took care of all my problem. Very professional and understanding. Great communication. My problem was solve in minutes.
Contacts got mis-shipped by the postal…
Contacts got mis-shipped by the postal service. They were supposed to be here Friday, but now it is going to be Monday or later. We are going to have to buy contacts locally to fill the gap
Reply from EZContacts.com2026-08-02
Thank you for your feedback. We sincerely apologize for the delay with your order. After reviewing the tracking information, we confirmed that your package was delayed due to a shipping carrier issue while in transit. We understand how frustrating this is, especially when you need your contacts. Unfortunately, once a package is with the carrier, delays caused by transit issues are outside of our control. We appreciate your patience and are sorry for the inconvenience this caused.
Unclear ordering process
I did not realize I could get the sunglasses, with my prescription, until I received the e-mail after ordering. Then, when I followed the link to make them Rx, the link did not work. I tried the phone number & could not get through. I tried the chat & it never connected me to a person. When I finally got the link to work, it told me it was too late to make changes. That should probably be a question, more easily accessed, during the ordering process.
Reply from EZContacts.com2026-08-02
Thank you for your feedback. We sincerely apologize for the frustration you experienced. We're sorry to hear you had difficulty updating your order. Please note that our customer service team is closed on Saturdays, which may have contributed to the delay in receiving assistance. Unfortunately, once your order entered processing, it was too late to make changes. We appreciate your feedback regarding the ordering process, and one of our supervisors will be reaching out to assist you further. Thank you for bringing this to our attention.
Their services this year have been...
Their services this year have been terrible! I sent them a return the beginning of June 2026, they confirmed it was received and would take a few days to review. Well, it is August 1, 2026. I have yet to receive a credit or a response to several of the emails I have sent them for follow up. Perhaps NEW management structure is needed with EZContacts! Yaya Zeigler.
Update about my purchase
I appreciate follow-ups on my purchases, it builds trust.
Ease of ordering and fast shipping
Exactly what I wanted at reasonable…
Exactly what I wanted at reasonable cost and quick deliver
I paid extra for the 2 day shipping
I paid extra for the 2 day shipping, sure the package was "shipped" from whatever facility to the FedEx warehouse, but usually shipped means to the consumers residence. 2 day shipping means the package will arrive in 2 days, business days mind you. Rather, I'll be receiving my contacts a week from the purchase date which is standard and also supposed to be "free.' reached out to customer service and sat in a chat with an agent with no response for over 2 hours and still no response. I need my money refunded and doubt I will be getting one.
Reply from EZContacts.com2026-08-02
Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations. As stated on our website, contact lens orders require 1-2 business days of processing before they are shipped. The shipping method selected applies only to the transit time once the package has been shipped, not to the internal processing time needed to prepare the order. We understand this may not have been as clear as expected, and we're sorry for the frustration this caused. We appreciate your feedback and will share it with our team as we continue working to improve our customer experience.
Third time to use EZContacts over the…
Third time to use EZContacts over the last few years. The experience has gotten better each time. Thanks.
Very fast shipping
Very fast shipping ! Great service
Fast processing, competitive pricing. Great experience
Great selection, fast processing, great service, competitive pricing.
Very prompt service and good cost.
Bano H was patient and understanding
Bano H was patient and understanidg. Ultimatly he was able to find a resolution to my issue. I really apprciate his hardwork.
Beware at check out
Beware at check out: Unfortunately they auto check "shipping protection" in the last part of check out and it was missed by me. I emailed within minutes of my order but the company has refused to offer any support on this matter since they waited to email me back till two days after it shipped. About the product, product arrived find, a little dusty and not the exact same as Costs does. I do not see issues on the product thou so my only issue is customer service.
Reply from EZContacts.com2026-08-02
Thank you for your feedback. We sincerely apologize for your experience. We understand your concern regarding the Shipping Protection selection. After reviewing your order, we can confirm that you contacted us after the order had already entered processing. At that point, it was unfortunately too late to modify the order or remove the Shipping Protection before it shipped. We're glad to hear your product arrived in good condition, and we appreciate you taking the time to share your feedback about your experience.
Super happy with my experience
Great customer service over the phone - the representative was super helpful, detailed, and really helpful. The delivery service was way quicker than anticipated, which was absolutely amazing! I really needed this product right way, but couldn't pay $30 for shipping. I am so grateful! Additionally, the price was super reasonable. Thank you!
Easy to order and shipping was fast..
Easy to order and shipping was fast... Other than the fact I have not received my 15% discount yet... The service has been good... This is my second order with EZ contacts and I am very pleased with the product... Now just cross my fingers that I get my 15% discount ::))
Is the first time buying here and I’m…
Is the first time buying here and I’m very happy with my purchase and the costumer’s service. 10/10
I can't find these drops anywhere else…
I can't find these drops anywhere else and I was so glad to get them from you! They're just what I wanted!
Reliable and affordable
Fast excellent service and unbeatable prices