First time customer
First time customer, the ordering process was simple, the discount received is appreciated, and timely delivery of the product.
About Factory Direct Filters
Data updated- Website
- factorydirectfilters.com
- Category
- Home & Garden
- Location
- United States · Orlando
- Status
- Unclaimed
- Last 12 months
- 73 reviews
- Replies to negative
- 14% (2/14)
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Is Factory Direct Filters legit?
Factory Direct Filters (factorydirectfilters.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 14% of negative reviews; 73 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
First shipment arrived with all 6…
First shipment arrived with all 6 filters damaged from the shipping. After contacting customer support they immediately sent another set of filters. Excellent customer service!
My order was handled and delivered in a…
My order was handled and delivered in a timely manner.
The first order arrived with all 6…
The first order arrived with all 6 filters damaged. When I contacted FDF they immediately sent 6 new filters at no cost to me. Excellent customer service!
Good filters always prompt with delivery
Very easy to locate needed filters
Very easy to locate needed filters. I did talk to a representative after getting a great price with discounts added. I had couldnt purchase immediately and asked if I there was a way to keep my cart and price for 24hrs til I contacted person who would purchase for me. I was able toopen account , hold items and price til following day. Filters arrived in a few days and we're good quality. I am happy to have found your filters and on subscription so I can have replacements without worry. Thank you!
I was sent the wrong filters twice
I was sent the wrong filters twice Representative was no help. I had to figure it out myself on the website.
These merv 13 filters are great and…
These merv 13 filters are great and having them on subscription means i don’t have to worry about running out. When you can’t find ‘em locally this is the way to go.
Great First Order
This is probably my first order and the delivery was quick and accurate.
So happy I was able to find the special…
So happy I was able to find the special size filter needed. Received relatively fast and in good condition. Great service.
Really slow shipping
Filters look ok but I haven’t used them yet. Three stars for the really slow shipping
Quick delivery
Quick delivery, good quality filters!
Lon̈g time repeat customer
I've been ordering filters from this company for a long time - various homes & filter sizes. Never once has Factory Direct Filters botched my order, nor been late. Every filter has been high quality, and the ordering process is easy with a quick delivery turn around.
I wanted to buy direct from you so I…
I wanted to buy direct from you so I didn’t have to buy from Amazon. You shipped it with Amazon. I’ll buy elsewhere next time.
Easy to order quick delivery and great…
Easy to order quick delivery and great packaging
Great price.
Great price. Fast delivery good value.
Good price
Good price. Fast delivery. Filters look very good.
I made a mistake with the size I…
I made a mistake with the size I needed. When I reached out they right away credited me and told me to keep the wrong ones. I definitely will reorder with the correct size!
Price selection service
Did you get what you paid for?
I ordered a 2pack of filters., I received only one. I called an let c/s know about. They checked and confirmed that only one was sent. They not only sent another filter,but for my trouble they gave me a extra filter. total of three. I call that Taking care of the customer. Well Done