Faithcorner

Hi, Thank you for taking the time to share your feedback. We're truly sorry to hear that the product did not meet your expectations, and we sincerely apologize for the disappointment caused. We'd like the opportunity to review your concerns and assist you. Could you please submit a support ticket using the link below and include your order number along with the link to your Trustpilot review? Submit a ticket: https://portal.upmerce.co/fc/submit Once we receive your ticket, our support team will carefully investigate your case and get back to you as soon as possible with the best available solution. Thank you for your patience, and we appreciate the opportunity to assist you.

Hi Akinmoladun, Thank you for taking the time to share your feedback. We're truly sorry to hear that the watch did not meet your expectations and that you were disappointed with both the product quality and the delivery time. We sincerely apologize that the watch was not as advertised and that it left you feeling uncomfortable about giving it as a gift. We understand how frustrating this must have been, and we're sorry that your experience did not meet the standards we strive to provide. We'd like the opportunity to review your case and assist you. Could you please submit a support ticket using the link below and include your order number along with the link to your Trustpilot review? Submit a ticket: https://portal.upmerce.co/fc/submit Once we receive your ticket, our support team will investigate the issue and get back to you as soon as possible with the best available solution. Thank you for your patience and for giving us the opportunity to make this right.

Hi Kim, Thank you for taking the time to share your feedback. We're truly sorry to hear that the product did not match your expectations and that you were disappointed with the unfinished wood, the small personalization, and your overall experience. We have received your feedback and understand that you also reached out regarding a return. We sincerely apologize for the inconvenience this has caused. Your comments have been noted and will be shared with the appropriate team as we continue working to improve our products and customer experience. Thank you for bringing this to our attention. We truly appreciate your patience and value your feedback.

Hi Tracey, Thank you for taking the time to share your feedback. We're glad to hear that you liked the intertwined hearts design, but we're truly sorry that the engraving was much smaller than you expected and that the product didn't meet your expectations. We sincerely apologize for the disappointment this has caused. We'd really appreciate the opportunity to review your case and see how we can help. Could you please submit a support ticket using the link below? When you do, please include your order number and the link to your Trustpilot review so our support team can locate your case more quickly. Submit a ticket: [Insert support ticket link] Once we receive your ticket, our team will carefully investigate the issue and get back to you as soon as possible with the best available solution. Thank you for your patience and understanding. We appreciate your feedback and look forward to assisting you.

Hi Carolyn, Thank you for taking the time to share your feedback. We're truly sorry to hear that the engraving was not as you expected and that the shipping time was much longer than anticipated. We have received your feedback and sincerely apologize for the disappointment and inconvenience this has caused. Your comments have been noted and will be shared with the appropriate team as we continue working to improve both our products and service. We truly appreciate your patience and thank you for bringing this to our attention.

Hi Darla, Thank you for sharing your feedback. We're truly sorry to hear about your experience and sincerely apologize for the frustration this situation has caused. We'd like the opportunity to investigate your case and work toward a resolution. Could you please submit a support ticket using the link below and include your order number along with the link to your Trustpilot review? Submit a ticket: https://portal.upmerce.co/fc/submit Our support team will carefully review your case and get back to you as soon as possible. We appreciate your patience and the opportunity to assist you.

Hi Suzy, Thank you for sharing your feedback. We’re very sorry to hear that the watch did not meet your expectations. We understand how disappointing it must be to receive a personalized watch without the name you requested, especially when that was the main reason you chose the product as a gift. Please accept our sincere apologies for the inconvenience and disappointment this has caused. We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below and, if possible, include photos of the watch you received along with your order details so our team can investigate the personalization issue thoroughly: Submit a Support Ticket: https://portal.upmerce.co/fc/submit Once we receive your ticket, our support team will review the information and follow up with you as soon as possible. We truly appreciate your feedback and apologize again for your experience.

Hi Chela, Thank you for sharing your feedback. We’re very sorry to hear that the product did not meet your expectations. We understand how disappointing it must be to receive an item that is much smaller than expected and difficult to read. We sincerely apologize for the inconvenience and frustration this has caused. We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below and, if possible, include photos of the item you received so our team can investigate your concerns thoroughly: Submit a Support Ticket: https://portal.upmerce.co/fc/submit Once we receive your ticket, our support team will review the information and follow up with you as soon as possible. We truly appreciate your feedback and apologize again for your experience.

Hi S. Chester, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how disappointing and concerning this must be. We sincerely apologize that the "I Love My Husband" coin did not meet your expectations and appeared different from the product images you saw. We also understand your concern regarding the unexpected tracking notification for a clock that you do not recall ordering. Please accept our sincere apologies for the inconvenience caused. We would appreciate the opportunity to review both your product quality concerns and the unexpected order notification. Please submit a support ticket using the link below and include your order details, photos of the coin you received, and a screenshot of the tracking email for the clock so our team can investigate both issues thoroughly: Submit a Support Ticket: https://portal.upmerce.co/fc/submit Once we receive your ticket, our support team will review the information and follow up with you as soon as possible. We truly appreciate your feedback and apologize again for your experience.

Hi there, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating and upsetting this situation must be. We sincerely apologize that you have not received your order and that you feel your concerns regarding a refund have not been adequately addressed. We understand how disappointing it is to be charged for an order that has not arrived and to feel that your requests for assistance are not being resolved. Please accept our sincere apologies for the inconvenience caused. We would appreciate the opportunity to review your case and assist you further. Please submit a support ticket using the link below and include your order details, tracking information, and any previous correspondence so our team can investigate thoroughly: Submit a Support Ticket: https://portal.upmerce.co/fc/submit Once we receive your ticket, our support team will review the information and follow up with you as soon as possible. We truly appreciate your patience and apologize again for your experience.

Hi Liska, Thank you for sharing your feedback. We’re very sorry to hear that one of the items did not meet your expectations. We’re glad to hear that you were pleased with the three items you purchased for yourself. However, we understand how disappointing it must have been that the coin intended as a gift was much smaller than expected, making the personalization difficult to read. We sincerely apologize for the inconvenience and disappointment this caused. We would like to let you know that we have received your information and feedback. Our team will review your concerns regarding the size and readability of the personalized coin as we continue working to improve the quality and consistency of our products. We truly appreciate your feedback and apologize again for your experience.

Hi Cary, Thank you for sharing your detailed feedback. We’re very sorry to hear that your first acrylic plaque did not meet your expectations. We understand how disappointing it must have been to receive a product that looked different from the advertisement, especially regarding the lettering color, the appearance of the personalization, and the overall quality. At the same time, we appreciate you letting us know that the replacement order met your expectations. We understand your concern about the inconsistency in quality, and we sincerely apologize for the inconvenience this has caused. We would appreciate the opportunity to review your original order and investigate the quality difference. Please submit a support ticket using the link below and include photos of both plaques, along with your order details, so our team can conduct a thorough review: Submit a Support Ticket: https://portal.upmerce.co/fc/submit Once we receive your ticket, our support team will carefully review the information and follow up with you as soon as possible. We truly appreciate your honest feedback, as it helps us improve our products and services, and we apologize again for your experience.