FIRM ABS is a professional fitness apparel brand that serves fitness enthusiasts from all around the world. Unique designs, flattering style, comfortable & quality material. You can always find the sportswear you need for fitness on FIRM ABS only official store: https://www.firmabs.com
Written by the business, not verified by us.FIRM ABS (firmabs.com) has a 3.9 out of 5 rating on OK.one, based on 318 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 64% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, durability, and comfort of the athletic wear, making workouts much more enjoyable. People also express how much they love the flattering designs and perfect fit of their outfits. Consumers consistently appreciate the friendly, responsive, and attentive customer service team that always goes above and beyond. However, some customers noted frustrating problems with missing orders, delayed email responses, or unfulfilled refunds from support. A few reviewers also found that certain items did not always match the expected sizing or color description on the website.
Auto-generated from all reviews of this business. For reference only.We are sorry to read your review and understand your frustration. Your feedback is important to us and we are committed to resolving the issue. Please let us know how you can help - whether it is a reissue, a refund or any other solution. We want you to have confidence in our products and services. We would love the opportunity to earn your trust back. Feel free to contact us at [email protected] - we are always here for you!
The communication is very good. Also they send me a article for free! I rate this service a 10 of 10!
Hi there, Thank you so much for your wonderful feedback — we’re truly honored by your 10 out of 10 rating! 😊 It means a lot to us to know that you’re happy with both the service and the extra item. We’re always here if you need anything, and we look forward to serving you again soon! Warmest regards, FIRM ABS Support Team
Ordered for the first time and received my 2 sets which ended up being a bit tight (I'm 5'7" and 140lbs and ordered the M)...reached out to Customer service about exchange to the next size up and received an email response within the hour! Looking forward to delivery. Thank you :)
Hi there, Thank you so much for your kind message! We're really glad to hear that our customer service was able to assist you quickly — and we’re excited for you to receive your exchange! We hope the new size will be a perfect fit, and if there’s ever anything else you need, don’t hesitate to reach out. Your support means a lot to us! Wishing you all the best, FIRM ABS Support Team
I'm so happy I took the plunge and ordered. Not only did the pants fit perfectly, but they are ridiculously comfortable. I plan on ordering again
Hi there, Thank you so much for your lovely feedback — we’re absolutely thrilled to hear that you’re happy with your order and that the pants fit perfectly and feel comfortable! We can’t wait to have you shop with us again. If you ever need help choosing your next items or have any questions, we’re always here for you. Warm regards, FIRM ABS Support Team
⚠️ Disappointed with Firm Apps – No Response to Return Request I placed an order with Firm Apps on June 9th (Order FABS1202DF232493sa) and received three workout sets. I wanted to return two of them and have sent multiple emails requesting the return address — but I haven’t received any reply. Under EU consumer law, customers have the right to return items within 14 days, and the company is obligated to provide return instructions. So far, Firm Apps has completely ignored my messages. I’m really disappointed with this lack of service and hope they will still respond. Based on other reviews, I’m clearly not the only customer experiencing this issue. Be cautious if you’re planning to order here. #firmapps #returnissue #customerservicefail #onlineshopping #warning #consumerrights
Hey Bianca! Thank you very much for reaching out to us and sharing your concerns regarding your recent purchase.Your feedback is very important to us, and I want to assure you that we are committed to resolving this matter to your satisfaction. What's more, we did reply you about this return issue on 20th, June to you after checking, so could you pls kindly check your email? Thank you.
I ordered three workout sets from Firm Apps, but I want to return two of them. I’ve emailed them asking for the return address, but unfortunately, I haven’t received any response. That’s really disappointing because I just want to return the items properly. I’m not satisfied with the service so far, and I really hope they will get back to me soon.
Hi there, We’re truly sorry to hear about your experience — that’s definitely not the level of service we aim to provide. We’d love the chance to regain your trust and make things right. Please feel free to reach out to us again at [email protected], and our team will assist you with your return request as soon as possible. Thank you for your patience — we’re here for you. Warm regards, FIRM ABS Support Team
Lovely products and customer service assistant was very helpful, responsive and friendly 10/10. Will definitely use this company again. 😊
Hey Amanda, Thank you for taking the time to share your review! We are so glad to hear you had a great customer service experience.Thank you for being such a loyal customer!
Have to say I never heard of this company until I asked some lady where are her leggings from I was so in love with it I had to search this brand I ordered my self I M size which is what i normally wear however I didn’t realize how tight and good the fabric is I needed a size bigger I emailed CS to ask how can I change this item to a L they wore so quick in answering me that they shipped me the new leggings before even shipping back the M one , they even told me to donate it tbh I was so amazed and it was so nice of them ! I can’t wait for my L ones to arrive and try them on . And order more pieces love this style thank you
Hey Esti! Thanks for taking the time to leave such amazing feedback! Our businesses are booming with our Firm Abs family, so we're thrilled to have you as part of the family!
Heard my wife rave about these “Firm Abs” she saw online (not available locally), so decided to take the risk and order her a few pairs for our anniversary. Was sceptical as most of our international order experiences have been terrible. Most don’t arrive and the ones that did, did not meet expectations for quality and fit. First order arrived within 13 days and had correspondence all along the way. The fit and quality is absolutely impeccable and the material super soft. Was so impressed, placed a 2nd order, which arrived within 9 days (INTERNATIONAL!!!) Their service is absolutely stellar and the products reflect the same…. She now has 18 pairs in her collection.
Hey Harry! We really appreciate you taking the time to give an amazing review for our products and team! Thank you for being a member of the Firm Abs Family.
Love the new cargo style leggings great for training great quality , wash great would buy again
Thank you for your feedback on our products, we are so glad you love them as much as we do .
The quality of this shorts and leggings is impressive, they fit like a glove and have a cute design. The customer service is very top, any issue you may have they get it resolved quickly and easy for you. Highly recomended!!
Hey Marta! Thanks for taking the time to leave such amazing feedback! Our businesses are booming with our Firm Abs family, so we're thrilled to have you as part of the family!
I ordered three leggings. Unfortunately, one of them was too big. I contacted customer service, and my issue was handled promptly. I was allowed to keep the larger size, and a new size was sent right away. Very friendly staff members Katie and Gita helped me!!! I’ve never been helped so well by a customer service team. Extremely good!!! Thank you so much!!! The quality is outstanding!!!
Thank you for taking the time to leave this fantastic review! So glad to hear Katie and Gita were able to help you quickly and make your experience so amazing. Please know we are always here to help!
I have been exercising for many years, I have found many gym.clothing brands to not provide me with the fit and support I enjoy. about two years ago I tired some firm abs gear, I've been so pleased with the fit, quality and pricing of thier products. I lift weights run and practice yoga. firmabs give me all the support I need, the colors are to die for . thier customer service is unmatched, I made a mistake on an order and emailed right away and they got it changed before it shipped. firmabs is good workout clothing.
We are absolutely thrilled to hear that you are delighted with our gear! Your feedback is incredibly valuable, and I will gladly pass it on to our team. They will undoubtedly be grateful for your kind words.
I've ordered my first pair of leggings, lovely quality but a size too big - the customer service offered to send me a smaller pair free of charge 😊 as I'm located in the UK, that was a very nice gesture 💯
Hey Anna, Thank you for your review! We're so happy to hear that you had a great experience with our Customer Support Team.
I love my items What I ordered .Good quality.
Thanks for your fantastic review! We appreciate the 5 star rating!
I love my new products! I had ordered some about a year and a half ago and though I loved the look and functionality for some activities, they kept sliding down when I skipped rope. The new pair stay in place so now I've got look and I can skip as long as I want without them sliding. Love my new tanks so much I reordered two more in different colours
Thank you for your feedback on our products, we are so glad you love them as much as we do .
Brilliant products! Have bought so many already, they are great quality and super comfy too 🙂 Highly recommended!
Thank you for your feedback on our products, we are so glad you love them as much as we do .
Since I discovered Firm Abs about two years ago it has become my go to brand for my fitness outfits. The quality of the products are great. Last purchase one of the tops I ordered didn't fit as well as it should and so I contacted customer service. In no time and without any problem they helped me out.
Hey Jolanda! Thanks for taking the time to leave such amazing feedback! Our businesses are booming with our Firm Abs family, so we're thrilled to have you as part of the family!
Thanks for your fantastic review! We appreciate the 5 star rating!
Exceptional prompt customer service, assisted me with my exchange with ease and love their products. Awesome brand! Can't wait to buy more!
Hey Angie, Thank you for your review! We're so happy to hear that you had a great experience with our Customer Support Team.
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