Good coordination
Good coordination, ordering, and delivery.
Reply from Fitness Equipment Broker2026-03-19
Thanks for the 5 stars Barry!
About Fitness Equipment Broker
Data updated- Website
- fitnessequipmentbroker.com
- Category
- Sports
- Location
- United States · Los Angeles
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 100% (1/1)
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Is Fitness Equipment Broker legit?
Fitness Equipment Broker (fitnessequipmentbroker.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 60 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Great service
Great service, quick return callbacks and our purchase was everything we expected and more. If you are looking for exercise equipment be sure to call Fitness Equipment Broker!
Reply from Fitness Equipment Broker2026-03-19
Thanks for the 5 stars Michelle, it was a pleasure doing business with you!
All good except the assembly people…
All good except the assembly people didn’t have any experience and I am hoping that they assembled it right. Also they didn’t take the boxes and skid with them
Reply from Fitness Equipment Broker2026-02-25
Anil, thank you for your 5-star review — we truly appreciate your support. While this was our technician’s first time assembling this specific model, he is highly experienced with fitness equipment and also holds a 5/5-star rating on Thumbtack. With thousands of machines on the market, it’s very common for installers to work with a model for the first time. We reviewed the photos of the completed assembly and everything looked great. If any issues arise, please know we’re always here to help. For reference, our technicians do not remove pallets or packing materials in case a return is needed within the 30-day trial period. Thank you again for your feedback and for your business — we’re grateful for the opportunity to serve you.
Israel was very helpful and easy to…
Israel was very helpful and easy to deal with. He understood my needs and concerns and made sure that my purchase would be the best fit for us. I'm very satisfied with my overall online purchase and would suggest Fitness Equipment Broker to my family and friends for their fitness needs.
Reply from Fitness Equipment Broker2026-02-06
Thanks for such a great review Gary!
Very pleased with our purchase
Very pleased with our purchase. The equipment works well. It was packaged well and easy to assemble. There was a slight delay due to stock, but not long and the company did a great job of communicating the status. Once in stock, the shipping was easy to track.
Reply from Fitness Equipment Broker2026-02-06
It was a pleasure doing business with you Debbie! Thanks for taking the time to leave us a great review.
Great customer service.
Reply from Fitness Equipment Broker2026-02-06
Thanks for the 5 stars!
Great support from the company with…
Great support from the company with questions about the set up. Fernando came and patiently demonstrated setup. He was also a great teacher on how to maneuver through programs. I’m ready now to get some exercise. Thank you Fernando.
Reply from Fitness Equipment Broker2026-02-06
Thanks for the great review Kathie, we appreciate your business!
So my review is going to be a little…
So my review is going to be a little different and when you call this store if this happened to you, you now know why. I feel there is a bait and switch going on. They advertise the Nustep, which I don't believe they really have and then talk you out of it and get you to purchase one of their machines. They have had the same Nustep on here, he claims it's 30 years old, you would have a hard time getting parts for it, but then suggests something else. I did this back about 9 months ago, same picture of Nustep I feel it's to get to you to call as Nustep is popular with older people, then you get the old bait and switch. I also understand that Israel I believe he calls himself that is not even his real name. Buyer beware you may be happy with your purchase, but is it being done honestly??
Reply from Fitness Equipment Broker2026-01-14
We categorically disagree with the assertions made in this review. Fitness Equipment Broker is a long-established distributor of rehabilitation and fitness equipment serving private customers, physical therapy clinics, and healthcare organizations nationwide. We do not engage in bait-and-switch practices. Our sales process is consultative and education-driven, with all product details, availability, and long-term service considerations disclosed clearly and accurately. The inquiry referenced a NuStep model that was originally manufactured in 1999. This discontinued unit is currently not advertised on our website and was not available at the time of the inquiry. We explained the well-documented challenges associated with parts availability and long-term service for equipment of that age—information consistent with manufacturer guidance. No order was placed, no payment was collected, and no product was substituted. Based on our customer service records, we do not have documentation of a call from this individual nine months ago. Regardless, providing guidance when a requested product is no longer practical or serviceable is standard practice in the rehabilitation equipment industry and part of our responsibility to customers. As a distributor—not a manufacturer—we represent multiple manufacturers and recommend equipment based solely on suitability, safety, and long-term value. Offering alternatives in these circumstances is a professional obligation, not a sales tactic. The allegation that we misrepresent our identity is also incorrect. Fitness Equipment Broker is a registered business, and our team communicates transparently and professionally using real names. We take our reputation, ethical standards, and responsibility to the communities we serve seriously. We encourage prospective customers to review our extensive history of verified feedback and to contact us directly with any questions. Our continued partnerships with rehabilitation professionals and healthcare organizations reflect the trust placed in our expertise and integrity. — Fitness Equipment Broker Team Our policies and communications are documented and consistent across all customer interactions.
No contact with buyer after buyer…
No contact with buyer after buyer initiated a call to seller regarding delivery.
Reply from Fitness Equipment Broker2026-01-14
We’re happy to hear that the delivery of your NuStep T4r went smoothly. As a reminder, we typically quoted an estimated 3–4 weeks for delivery and installation on this item. There was a slight delay due to the holidays, and during that time we were waiting to hear back from the carrier so we could provide you with a confirmed delivery update. Now that you’ve received your NuStep, we hope you’ll consider updating your review to reflect your experience. Thank you again for your business—we truly appreciate it. Best regards, The Fitness Equipment Broker Team
Best sales help ever
Best sales help ever. Excellent explanations of options and sensible recommendations.
Reply from Fitness Equipment Broker2026-01-02
It was a pleasure doing business with you John, thanks for the 5 stars!
Easy to buy from and very fast shipping
Reply from Fitness Equipment Broker2026-01-02
Thanks for the 5 stars Pharr!
exceded their promises
Reply from Fitness Equipment Broker2026-01-02
Thanks for the 5 stars Thomas!
So helpful and especially patient as we…
So helpful and especially patient as we were travelling on a cruise 🚢 when we purchased. Sent us information and provided great information on the product we purchased. Many thanks
Reply from Fitness Equipment Broker2026-01-02
We appreciate your business Patrick, thanks for taking the time leave a review!
Personalized service
Israel has been assisting me in equipping my small clinic with products that saves space and money. Once we decide on a product after discussing the value it will add to the clinic, the delivery is prompt. Anytime there is a problem with the product, he is there to trouble shoot and address the issue within days. Highly recommend their services.
Reply from Fitness Equipment Broker2025-12-10
We really appreciate you taking the time to give your feedback Vani. Its been great doing business with you.
So far it's been great
So far it's been great, I withhold my final review until after we receive the equipment and get it set up. The staff has been excellent to work with. I especially like that they thoroughly explained all the details and provided options on how to proceed. Thank you for your attention to detail.
Reply from Fitness Equipment Broker2025-12-10
Its been great working with you Frank, thanks for the 5 stars!
thorough explanations of pros and cons…
thorough explanations of pros and cons of brands of elliptical brands really helped me decide.
Reply from Fitness Equipment Broker2025-12-10
Thanks Judy, we appreciate your feedback!
Positive interactions with the company
Very helpful with assessment of various options for the type of equipment we were looking for. I think Israel is their primary agent, but regardless we were very happy with his input and recommendations. We’ve ordered, but not yet received, our recumbent stepper, but so far are very happy with our interaction with Israel and his company.
Reply from Fitness Equipment Broker2025-12-10
Thanks for the 5 stars Michael, it was a pleasure doing business with you.
Great Service and Delivery.
Israel really helped my dad get a therapy bike that has been critical in his rehab process. He recommended one that was better for what he needed than what we thought. He also advised us on ways to sell back to them, sell on the P2P market, after my Dad is done using it. Lastly they went above and beyond to get it delivered quickly which was critical for my Dad's continued recovery!
Reply from Fitness Equipment Broker2025-11-05
It was a pleasure doing business with you Paul, thanks for taking the time to leave such a great review!
Device delivered in perfect condition…
Device delivered in perfect condition and has surpassed my expectations. Very satisfied with my purchase.
Reply from Fitness Equipment Broker2025-11-05
Hi Albert, thanks for taking the time to leave us a review.
Help with purchase and assembly
Israel was very helpful in finding a recumbent bike similar to the one I had originally inquired about but was not available. The bike arrived two days ago, and yesterday David provided much needed help with the assembly process. We are very pleased with the bike.
Reply from Fitness Equipment Broker2025-11-05
Thanks Kathi, it was great working with you, we hope you are enjoying your machine!