Very professional & knowledgeable
Very professional & knowledgeable. Working with Israel over the phone & via email was great! Delivery to my mother in a very rural area happened exactly as described, & was faster than expected.
Fitness Equipment Broker (fitnessequipmentbroker.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 60 of them were added in the last 12 months. Last updated 2026-08-10.
Very professional & knowledgeable. Working with Israel over the phone & via email was great! Delivery to my mother in a very rural area happened exactly as described, & was faster than expected.
Delivery was on schedule. Even though the installer had never worked on this model, he did a great job of putting it together.
I received my equipment earlier than expected. It was in excellent condition. I spoke with Israel Colón, before my purchase he was very polite and knowledgeable.
Thanks for the five stars, Richard. It was a pleasure doing business with you!
Thanks for the five stars, Kenny!
This is the first time I have bought equipment from Future Equipment Broker. my wife was in a nursing home for six (6) months and needed a more structured exercise program. after consulting Israel at FEI twice I decided to purchase a NuStep. the NuStep was shipped from the manufacturer and arrived and was set up by the manufacturer's representative to our complete satisfaction. we couldn't have been happier and recommend Future Equipment Broker for your future purchases of exercise equipment. I would give them a 5-Star rating for consulting, follow through on the order and being a company that cares about their clients.
Hi Lisa, Thank you for taking the time to leave such a great review. It was a pleasure working with you.
Knowledgeable on products at a good price
Thanks Lynn. It was a pleasure doing business with you.
Israel was very helpful, friendly, excellent customer services, Still waiting on delivery but, good so far
Thanks for the five stars, Becky!
Great service. Our Spirit+ machine arrived on time and works great. We highly recomments Fitness Equipment Broker.
Hi James. Thanks for the five stars!
All fine except the assembly team lacked any experience and I am hoping that they put it together correctly. additionally, they didn't take the boxes and skid with them.
The salesman helped me find the best equipment to fit my needs and budget. He was very knowledgeable about the products and directed me to view videos about the equipment before buying to ensure it was the right decision. Delivery was fast and we are very happy with our new equipment. Top notch customer service.
Sales man followed through by contacting me as different things became avalible
All was as good as promised and delivery was on time
Oder went through quickly. Delivered on time.
My 4-star rating is a compromise between 5 stars for Fitness Equipment Brokers and 3 stars for the Spirit Company. Also, 5 stars for the shipping company: ABF Delivery Fitness company: Israel was very helpful and delivered everything as promised. I can easily recommend this company for exercise equipment. I can't recommend the Spirit Company's CRS800S Recumbent Stepper because of its abysmal assembly process and instruction manual. CRS800S Pros: - Once assembled, the machine's overall function is as expected and meets my exercise needs. - Solid build and smooth operation - Good warranty CRS800S Cons: - Extremely frustrating and time-consuming assembly procedure - Incompetent assembly design that results in completely unnecessary contortions. For example, attaching 4 bolts to the seat can easily take an hour. - The instruction manual is very hard to read and follow, it's an odd layout - The parts box was busted open, and all the nuts, bolts, washers, etc., were in one pile instead of being sorted by assembly step. They should have been in labeled bags. - The instruction manual indicates how to open the shipping box, but it was buried deep in the packing. - The shipping pallet was rotted and falling apart. - The display console is crooked. - The heart rate handles and arm rests are of little practical value. In addition, the solution to the miserable assembly process is not to pay for an installer, as any future repairs will encounter the same problems. The solution is to re-engineer the process and rewrite the manual.
The salesmen Israel explained the product perfectly and the financing process to my satisfaction and when I would get my product.
Thanks for the 5 stars Abel, it was a pleasure working with you.
Israel is my sales contact, he has been helpful and very committed making sure that all my needs were fulfilled. So far everything has met my expectations.
Thanks for the 5 stars Greg!
Israel, the broker, is an honest, reliable and efficient person. He is patient and extremely knowledgeable about the products and any information that he gives you, you can count on. He is very timely in returning calls and responding to any problems. I am so grateful that my internet deal turned out to be a a smashing success. Thank you Israel
Thanks for the awesome review Linda, it was a pleasure working with you!
This is the first time I have purchased equipment from Future Equipment Broker. My wife was in a nursing home for six (6) months and needed a more regimented exercise program. After consulting Isreal at FEI twice I decided to purchase a NuStep. the NuStep was shipped from the manufacturer and arrive and was set up by the manufacturer's representative to our complete satisfaction. We couldn't have been happier and recommend Future Equipment Broker for your future purchases of exercise equipment. I would give them a 5-Star rating for consulting, follow through on the order and being a company that cares about their clients.
Thanks for such a great review Frank, it was great working with you!
Israel was very knowledgeable about the product and helpful with the few small issues we had. Every this was handled in a timely manner and great communication with me! We love the product it will be a great machine for Derek to keep moving through Our MS journey! Thank you so much.
We appreciate your business Jill, thanks for the great review!
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