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Restaurants & Bars

Five Guys

60 reviews

2.260 reviews
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About Five Guys

Data updated
Website
fiveguys.com
Category
Restaurants & Bars
Location
United States
Status
Unclaimed
Last 12 months
53 reviews
Replies to negative
0% (0/40)
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Is Five Guys legit?

Five Guys (fiveguys.com) has a 2.2 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 55% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

E
Ethan McDonnell英国 · 4 reviews · Experienced 2026-03-04 ·

Loved it

Loved it, always well tasty

A
Amyberg荷兰 · 3 reviews · Experienced 2026-02-28 ·

Great, but…

The patty was excellent, as always. I ordered a salad wrap and a hamburger, but it arrived as a hamburger loosely wrapped in two salad leaves. Unfortunately, that was incorrect; opening it caused all the ingredients to spill onto the aluminum foil. The hamburger should have been properly wrapped, not just with two loose salad leaves. Unfortunately, I didn't enjoy it.

K
Katharine Flanders美国 · 1 review · Experienced 2026-02-26 ·

Today we stopped at 5 Guys

Today we stopped at 5 Guys, Store #SC-0196 in Mt. Pleasant, SC. Wyatt took our order. The food was excellent! The staff was also excellent. Very kind and customer friendly.

L
Lynn美国 · 1 review · Experienced 2026-02-15 ·

I used to think this was the best…

I used to think this was the best burger and fries till I went to posner park in Davenport Fl and had the worst on .. It was full is grissel and the fries were not fresh . Will never go back . $ 42.00 of waste !

c
customer美国 · 5 reviews · Experienced 2026-02-15 ·

I went with my family for a simple…

I went with my family for a simple lunch and this came out to $67.00 to start lunch was not that good they gave us a bunch of burned fries and also messed up our burgers. Also told the sales person 1st and last time and she said McDonald would’ve been cheaper.

n
n.a.英国 · 32 reviews · Experienced 2026-02-14 ·

Horrible staff

J
Jacky L美国 · 3 reviews · Experienced 2026-02-04 ·

Five guy can’t make burgers anymore…

C
Colin Dawes英国 · 5 reviews · Experienced 2026-01-11 ·

Best burger give it a go

Hi like to eat nice burgers but have never tried five guys while travelling home from Dubai had a double burger with everything and fries- fries are very good but to much salt on them maybe we should be asked how much salt we would like-Burger was amazing meaty fresh salad mushrooms cheese brilliant give it a go coffee good aswell we definitely be back

J
John Fader美国 · 4 reviews · Experienced 2026-01-08 ·

I went to 5 guys in Kingston NY

I went to 5 guys in Kingston NY. I don't know what changed, but the burgers are tasteless and dry. I've read they smash down on them, which you shouldn't do. There's barely any fat in the meat to begin with. So I'm never going back.

M
Muazzes 英国 · 11 reviews · Experienced 2025-12-31 ·

Fast delivery, but the worst Five Guys burgers I’ve ever had…

I had an incredibly bad experience with Five Guys via Uber Eats. The delivery was surprisingly fast, but the food quality was honestly shocking. When my colleagues and I received our burgers, the buns were soggy, the cheese was horribly melted all over the burgers, and the patties were cold and greasy — they genuinely tasted old, like leftovers. The burgers were also soaked in a watery, runny sauce, making everything even messier. To top it off, the burger was wrapped in aluminium foil and arrived looking extremely messy and unappetising. I raised my concerns with Uber Eats support and was offered a credit of £1.29. That response felt like an insult considering the condition of the food. It’s such a shame that a famous fast-food brand seems to be ignoring basic quality standards. I’m sadly and genuinely disappointed, and I won’t be ordering again.

J
Jack creates and designs美国 · 4 reviews · Experienced 2025-12-01 ·

Amazing but just one thing

The one low-quality item is the fries, which are consistently bland and bitter. Other than that, Five Guys is a fantastic fast food restaurant. The burgers are usually delicious (I don't know why others think they are thin and tasteless).

L
London gal英国 · 3 reviews · Experienced 2025-12-22 ·

Dicing with disease, death and diabetes

Nephews were begging for milkshakes and cheese dogs, I said that stuff is utter junk you can only choose one. So they chose milkshakes and I took them to eat salmon sushi instead. While we were eating I took a sip of the strawberry shake. Tasted like ice-cream. Other kid had one with 3 mix-ins. I googled the nutrition and was stunned to see the base vanilla milkshake (no mix-ins) is 670 calories and the one he had chosen had 148g sugar. 148g!!! That's 37 teaspoons of sugar in one serving. These companies are literally KILLING YOUR HEALTH.

B
Bill Lanier美国 · 1 review · Experienced 2025-12-20 ·

First time there. Will never go back. Worst food ever. Extremely over priced.

Better food and prices

M
Melissa Hamilton英国 · 7 reviews · Experienced 2025-12-14 ·

Don’t get the hype

Don’t get the hype! It’s cheap crap that costs an absolute fortune! Grilled cheese sandwich is a seeded brioche bap with plastic cheese melted! Awful

K
Kris Agrawal美国 · 1 review · Experienced 2025-11-11 ·

Food is no good

Food is no good Service is delayed

J
Josef英国 · 40 reviews · Experienced 2025-11-27 ·

My first and last visit at this…

My first and last visit at this overpriced, low quality, ignorant fast food restaurant. Did not get what I ordered only burger (tasteless) and some leaves of salat, asked for pickles and roasted onions, non was in the burger. Now I know, why the Intu 5 Guys in Derby was not that busy. Paying £ 36 for two burger and two soft drink and having a substandard meal? I regret the visit. Did not bother to complain to the staff, in the long run, lost my business. One time never again.

L
Lisa R Laundry加拿大 · 1 review · Experienced 2025-11-22 ·

Food was horrible

Food was horrible. Greasy,salty and no flavor

D
David Watson英国 · 5 reviews · Experienced 2025-11-21 ·

Terrible

I ordered through uber eats, the order was being prepared at the Walton Five guys. The order took ages and I gave the benefit of the doubt as it is Friday night. Eventually the order arrived and all the drinks were missing. Then when we opened the food it was freezing cold. I live ten minutes from the restaurant. I find it unacceptable that Five guys gives such poor Service, when it’s not cheap. It can’t be that difficult to read an order and make sure all items are there before it leaves the restaurant. We have used five guys a few times but this was the last straw. They will not be seeing another penny from me and my family. Treating customers this way will only end one way.

D
Derek英国 · 4 reviews · Experienced 2025-11-15 ·

I get that they are expensive but…

I get that they are expensive but decent quality and get to choose exactly what you want.

J
James Alvares美国 · 3 reviews · Experienced 2025-11-14 ·

big portions

big portions. food is acceptable, free ketchup refill. did not had toothpicks