Randox Laboratories (fly.randox.com) has a 3.1 out of 5 rating on OK.one, based on 21 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 43% give 1 star; The business has not yet replied to negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
Based on insights shared by Dr Ype Smit, Randox Laboratories is highly regarded as a leading diagnostic testing laboratory known for its accuracy, innovation, and high scientific standards. The organisation is recognised for its advanced testing capabilities, strong quality control, and commitment to delivering reliable results that support patient care.
Overall, Randox Laboratories is viewed as a professional, forward-thinking laboratory with an excellent reputation in diagnostics.
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amelia khan · 1 review · Experienced 2022-12-24 ·
★★★★★
Malaysia- potential candidate wants to work/apply in Randox.
white manager have no respect / ignorance with asian client/ distributor. Distributor in APAC region please stay from them as price is extravagance and zero after sales support. They are racist towards asian client/ distributor
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MovesLikes P · 3 reviews ·
★★★★★
Test Cancellation.
I contacted Randox via email to cancel a scheduled appointment. I received an automated response immediately explaining that my query may take some time. However, delightedly I can report that Abbi (customer services) responded, in a second email acknowledging my request and explaining the procedure. The whole process was quick, easy, customer friendly and focused.
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Angie · 1 review ·
★★★★★
Comforting & reassuring experience
Had a covid test scheduled for saturday in the morning for next day service. It was my first Covid test to be done by someone else & so was anxious. The other times I had done done it myself via a drive through service. Fatima who attended to me made me comfortable & calm assuring me it will be ok & also that my tests will be out in good time. I actually received tests before 12 midnight of the next day. Thank you to Fatima at the Westfield Centre.
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IW · 4 reviews ·
★★★★★
Distressingly poor customer service
I booked 2 x PCR tests for my children for results returned in 1-3 hours ahead of a next day flight. The lady at the Trafford Centre confirmed everything was sorted and we would receive the results in the next 1-3 hours. This was at 7.20pm. I of my daughter's results came through, the other didn't at all and because it was out of hours we couldn't get hold of anyone from Customer Support. We missed our flight and more importantly missed my father-in-law's funeral. He died on Sunday and was buried today, Wednesday. Customer Services rang me in the morning when we should have been on the plane and said they completed the test but the results weren't registered ... despite the lady at the centre saying everything had been sorted. I didn't get angry and I didn't use any offensive language. When I said I wanted a refund I didn't even get an apology and the person on the phone [name available] repeated what they had already told me, said there was nothing more they could do and they were going to end the call. They hung up on me. So today, my wife is attending her father's funeral without her husband and children by her side and Randox couldn't care less
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Laurie Revell · 6 reviews ·
★★★★★
Excellent customer service from LEAH…
Excellent customer service from LEAH WARNOCK. Quick reply and solution to my email request. Solved my issue quickly and with ease. Even followed up after it was solved. Thank you very much.
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Daniel LO · 77 reviews ·
★★★★★
Not a serious company. Money grabbing attitude
I had a business trip and I paid for a 1-3 hours result PCR test as I had to fly early next day.
My test was performed at 14:30.
Test did not arrive after 3h. So I went twice to beg them for the results. Thinking that I will miss the flight since by 7pm no results were given and most of the laboratories were already closed. Extremely stressful situation.
My results came by email at 19:25. Five hours later. Worth noting that they have a laboratory on site.
I will never used them again for any time sensitive test. I felt I paid extra for nothing.
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CINDY GLEGHORN · 8 reviews ·
★★★★★
Dreadful customer service and communication
I have had to cancel my PCR tests due to a cancelled cruise. I have emailed Randox 4 times and filled in all the refund request forms as required and heard nothing. I accept that a change in legislation probably means delays because lots of people have cancelled but sure a email update saying they are working through a backlog isn't too much to ask - until they sort their admin out I would avoid - they were quick to take to take the money
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Steph · 8 reviews ·
★★★★★
Zero Customer Service
I have been a regular customer of Randox since the pandemic started. Unfortunately having booked a series of tests for various trips (3 x PCR) my travel plans changed. I completed the refund process defined in the contract I was sent and have received NO reply. I currently am owed around £100 and need one of my bookings changing. It's been almost 9 days and nobody has got back to me. I'm currently in Asia and can't call, but would have expected a response to my emails / forms. I have zero confidence that I'll ever see my money again. Great service when it works, but buyers beware
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Tom Bacon · 8 reviews ·
★★★★★
Pathetic company
Pathetic company, I left them a bad review so 36 hrs later they told me I was positive, but my flow tests everyday shows negative? Pathetic
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Laura · 1 review ·
★★★★★
Saved the day
Saved the day, absolute superstars! Kind smooth quick and helpful!
Thanx Hamzah James and David
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Nancy Rasmussen-Evans · 1 review ·
★★★★★
Good service
Had a bit of a mix up, but Tyler and Kendrick were very helpful and got us away on time.
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bee · 50 reviews ·
★★★★★
CON MERCHANTS ENDORSED BY UK GOVERNMENT
See the 'Randox.ie' link for the more obviously genuine reviews.
Here, the 'one-time glowing reviewer' appears very much like yet another shallow but blatent sham which some might say can not easily be disassociated from an outfit such as this lot.
My own experience is documented there and shares the same title as this one.
If you Google 'Randox Wikipedia,' you will get the bigger and more obviously authentic picture in just a few shocking paragraphs...from gross incompetence ('Coronovirus testing' section refers) to alarming, brazen criminal activity. (The section on 'Data manipulation refers.')
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Ahmed Surtee · 4 reviews ·
★★★★★
Needed to have my Randox Walkin for…
Needed to have my Randox Walkin for Manchester Airport refunded and Adrian Dubyna was a great help from the Customer Services team. Many thanks.
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Matthew Hoyle · 8 reviews ·
★★★★★
1* as 0 not available
1* as 0 not available. Test kit arrived and instructions were to place in a drop box......nearly 100miles away! Randox were happy to send the test to my postcode well aware that it would be impractical and unethical to send me 200miles round trip.
6 months after convincing Royal mail to accept the test via tracked parcel service (which i paid for) we find we have still not received results. 6 calls (monthly) since the purchase, every time we are told and emailed to say our case is being escalated and we will receive contact within 48hrs. NEVER ONCE received any communication from Randox in response. (lengthy email trail to prove it). I feel there is no intention by Randox to respond and the 'service' has felt more like a Scam.
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Ms R Woodrow · 2 reviews ·
★★★★★
Great service from Jim - PCR Testing
Jolly Jim at the Same-Day PCR testing facility at Manchester Airport Jet Parks was very helpful! We were in Lane 6 and he explained the process thoroughly and was very friendly.
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Rachel · 2 reviews ·
★★★★★
Good efficient service
Good efficient service for PCR tests at Manchester airport. No queue when we went. Jim was very friendly and helpful!
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Olivia Winnard · 1 review ·
★★★★★
Jim at Manchester Airport
Jim at the Manchester Airport drive through testing centre was very helpful and cheery on a miserable day in the rain!
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Deb R · 5 reviews ·
★★★★★
Drive through PCR at Manchester Airport…
Drive through PCR at Manchester Airport for my 13 year old. Lovely staff, easy process. Thanks Jim and the lovely lady who administered to PCR.
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Shash Limani · 2 reviews ·
★★★★★
TEAM AMZY AT RANDOX STANSTED
Today I had to go for an urgent PCR Test at Randox Stansted. The Manager Amzy, and her full Team were outstanding.
They were courteous, polite and extremely helpful. I had to speak to Amzy and she was extremely helpful and understanding of the concerns and issues I have had elsewhere. Having had to do numerous RT PCR tests in the past 6 months, I have found them to be the most helpful Team.
Thank you very much for all your assistance and continue the Great Job Amzy and I am Truly Grateful.
Keep up the Great Work!!!
