Flyus.com (flyus.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 74% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 73% of negative reviews; 15 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
S
S.L. · 6 reviews · Experienced 2024-12-20 ·
★★★★★
okhli
it all food in the westside
Reply from Flyus.com2024-12-23
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
L
Liem Phan · 4 reviews · Experienced 2024-12-20 ·
★★★★★
Very friendly and easy to understand
Very friendly and easy to understand. However, after double check the website main page. Most of it function does not work. For example, 24/7 support it sounds too good to be truth but this is just for a good look only because when you call and they keep you waiting and waiting and waiting and no one will pick up the phone. I personally called in and waiting for almost 30 minutes - No one pick up their phone.
For FAQ's- they listed 5 pages but none of them is working. I even emails to them twice and there is NO reply after 48 hours. I dont know what kind of service is this. For example if you have a problem with your ticket then you run into this kind of service then what shoukd you do?
Reply from Flyus.com2024-12-23
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
A
Alawi · 1 review · Experienced 2024-12-20 ·
★★★★★
first time using it
first time using it, kinda worried
Reply from Flyus.com2024-12-23
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
Their pricing is very misleading. They trick you in believing they ate cheaper than the airline pricing, which is a total scam. Their customer service team are professional con artists, where instead of helping, they'll lie just to get you the phone. I would never in my lifetime use this company again to book an airline ticker. recommend
Reply from Flyus.com2024-12-23
Dear Customer,
We have received your recent complaint filed with the Better Business Bureau, and hope this additional feedback helps. We are aware before receiving this complaint you also spoke to our customer care team and it was fully explained the fare paid did not include carry-on or checked luggage. Frontier Airlines is a low-cost carrier that does not sell bookings with luggage or carry-on on our portal. At the time of your booking, it clearly stated that only one personal item was included in this reservation.
We advised you that if you wish to cancel the reservation, you could do so directly by contacting Frontier Airlines as they also handle all flight refunds and cancellations themselves. All funds are paid to airlines there for this reason they process the refund. Hope this information helps with your case.
Thank you.
Flyus.com customer care team
F
FERDINAND DUROL · 2 reviews · Experienced 2024-12-20 ·
★★★★★
fast and easy
Reply from Flyus.com2024-12-23
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
J
Jawan Johnson · 1 review · Experienced 2024-12-18 ·
★★★★★
The booking was Easy
Reply from Flyus.com2024-12-19
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
N
Naga · 1 review · Experienced 2024-12-18 ·
★★★★★
good experience
Reply from Flyus.com2024-12-19
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
L
LS · 1 review · Experienced 2024-12-18 ·
★★★★★
kept asking for fees
Reply from Flyus.com2024-12-19
Dear Customer,
Thank you for your business and for sharing your feedback. To assist you further, could you please provide your email address or booking confirmation number? This will help us explain any fees that may have been charged and the reasons for them.
Thank you,
Flyus.com Customer Care Team
J
Javier · 4 reviews · Verified · Experienced 2024-12-18 ·
★★★★★
I I I booked a fly for $515.00 , flyus charge $2.280.00 to my CC.,
I I booked a fly on Copa airlines for 12/ 24 , wish had a price of $469.00 the price on flyus $515.00, I paid flyus $515.00 plus insurance. Then later in the morrning I got a warning from de bank that a char for $2.280.00 have being claimed to my account. ever since i'm trying to contact flyus wish is almost impossible. tried to fix the error throughout Valentino Travel (whole saler). neither
Reply from Flyus.com2024-12-23
Dear Customer,
Thank you for your business and feedback. We can confirm that your booking has been canceled as per your request.
Thank you.
Flyus.com customer care team.
S
Smith · 1 review · Experienced 2024-12-18 ·
★★★★★
fast service
Reply from Flyus.com2024-12-19
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
J
J S N · 1 review · Experienced 2024-12-18 ·
★★★★★
Final pricing differed from what google…
Final pricing differed from what google flights displayed.
Reply from Flyus.com2024-12-19
Dear Customer,
Thank you for your business and feedback. To assist you further with your concerns, could you please provide your email address or booking confirmation number?
Thank you,
Flyus.com Customer Care Team.
R
Remy · 1 review · Experienced 2024-12-18 ·
★★★★★
therewas a step by step process
Reply from Flyus.com2024-12-18
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
R
Russell Jew · 2 reviews · Experienced 2024-12-16 ·
★★★★★
Expect to be screwed over by Ticketing…
Expect to be screwed over by Ticketing error. It's one of those cheapo sites with ZERO reliability when booking your ticket. They email you that the flight is "Successfully Booked" give you and confirmation number THEN follow up with another email error that says booking failed. Don't trust site like these. In the end I paid $500 more than necessary because this site is unreliable
Reply from Flyus.com2024-12-18
Dear Customer,
Thank you for your business and feedback. Unfortunately, a fare error occurred during your recent attempt to purchase a flight.
Regrettably, we are unable to fulfill your ticket request. Airlines reserve the right to change prices and availability anytime, and your selected fare is no longer available. This situation is beyond our control; as a travel agency representing the airlines, we can only issue tickets based on the pricing and availability provided at the time of ticketing.
We hope this information is helpful.
Thank you.
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
s
sam silver · 1 review · Experienced 2024-12-18 ·
★★★★★
My ticket was 965.36 buy charge my…
My ticket was 965.36 buy charge my credit card 989.61. So I don't know if this is a fee flyus charges.
Reply from Flyus.com2024-12-23
Dear Customer,
Thank you for your business and feedback. Please give us a call so we can further assist you.
Thank you.
Flyus.com customer care team.
K
Keisha · 1 review · Experienced 2024-12-18 ·
★★★★★
Easy Booking/Low Prices
Great and easy booking
Reply from Flyus.com2024-12-19
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
f
fernando · 1 review · Experienced 2024-12-18 ·
★★★★★
excelent
ok, the service its ok
Reply from Flyus.com2024-12-18
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
P
Peter Smith · 1 review · Experienced 2024-12-12 ·
★★★★★
this review is a nightmaree to do
Reply from Flyus.com2024-12-19
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team