Very helpful and patient with me
The two people that were working in there were very helpful.
About Fragrance Outlet
Data updated- Website
- fragranceoutlet.com
- Category
- Beauty & Well-being
- Location
- United States · Miramar
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 50% (6/12)
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Is Fragrance Outlet legit?
Fragrance Outlet (fragranceoutlet.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-08-10.
What people say
Great customer Service
Super helpful!!! Offered multiple options within my desired pallet!!!
Everything is great….the prices the…
Everything is great….the prices the convenience the options and such good variety of fragrances ❤️🤗
Highly recommend
Shipping and communication was excellent. Product was packed extremely well. They even included some extra goodies as a nice surprise.
Online shopping easy
Online shopping easy, prompt delivery service
The attendant was very helpful and…
The attendant was very helpful and patient with me . He was very knowledgeable about the francgrances and was able to make a new suggestion based on thff ed types of perfume I’ve purchased in the past he’s a rockstar
Super fast!
Fantastic collection & fast shipping!
Nice,friendly
Nice,friendly, great
Recommendations for a fragrance that I…
Recommendations for a fragrance that I enjoy,informing of promotional products
Greatest customer service
Greatest customer service, always smiling, thanks so much
My husband and I bought two mens…
My husband and I bought two mens colognes. One was a known brand and one was not a well known but the sales woman encouraged us to try it. My husband tried the it ONCE (ONE spray) at home and the fragrance did not last at all! We went on vacation (my husband did not take it) and returned home TWO days past the 30 days to return it. We asked for a store credit to buy a better known brand and MANNY the store manager (over the Phn with the sales girl) WOULD NOT GRANT THE CREDIT TO BUY ANOTHER PRODUCT AT THE STORE! THE BOX WAS INTACT AND SPRAYED ONLY ONCE! BEWARE WHAT YOU BUY! THEY ARE NOT FLEXIBLE IN ANY WAY! WE WILL NEVER BUY FROM HERE AGAIN! MANY MERCHANTS ARE FLEXIBLE TO KEEP CUSTOMERS HAPPY AND TO BUY FROM THEM AGAIN. NOT HERE!!
Reply from Fragrance Outlet2026-07-23
We appreciate you taking the time to share your recent experience with us. We understand your frustration regarding the cologne's performance and the return policy. We recognize that the situation with the fragrance not lasting and the timing of your return request was disappointing. We always aim to provide clear information about our return guidelines, and we regret that we were unable to accommodate your request for a store credit outside of the established timeframe. We value your feedback and will use it to review our processes and ensure we are communicating effectively with all our customers. Please contact us at [email protected] if you would like further assist. Fragrance Outlet Customer Service Team
Representative was knowledgeable on…
Representative was knowledgeable on products and very patient with my grandson.
Great Service
Great service and excellent customer service.
处理这个问题以来最糟糕的经历......
与这家商店打交道的最糟糕的经历，非常不专业的客户服务，销售代表经理达维塔非常咄咄逼人和粗鲁，因为她卖给我的古龙水基本上是空的，当我打开包裹时基本上咒骂我的世界我永远不会再踏入这家商店
Reply from Fragrance Outlet2026-07-23
We are sorry to hear this happened to you. Please contact us at [email protected] to further assist you. We are available 9am-5pm EST. Fragrance Outlet Customer Service Team
我更喜欢自己浏览……
我更喜欢自己浏览而不是由销售人员陪同，所以当我们这么快就受到欢迎时，我有点警惕。但最终，感谢销售人员，我们获得了很棒的体验。他热情且乐于助人，在气味的墙壁上导航，最终帮助我们找到了一些我们可能从未考虑过但我们最终非常喜欢的选择！乐于助人的员工，优质的服务。谢谢！
Cologne that we were purchasing had a…
Cologne that we were purchasing had a different price & lowerr one. They wouldn't give us price listed on box. Bad customer service.
Reply from Fragrance Outlet2026-07-23
We are sorry to hear this happened to you. Please contact us at [email protected] to further assist you. We are available 9am-5pm EST. Fragrance Outlet Customer Service Team
Great service
Great service, nice ambiance, great products, great experience
Great customer service from Veronica!
Sales associate was awesome I
Sales associate was awesome I. Her recommendations for my cologne. Even presented a new fragrance I purchased.
Your sales reps were great!
Your sales reps were great. They were fun and interactive. They knew your products and sold us way more than what we planned to leave with. It was a great experience!