Franklin Legal Group (franklinlegalgroup.com) has a 4.7 out of 5 rating on OK.one, based on 38 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 36 of them were added in the last 12 months. Last updated 2026-08-10.
The agent was able to answer and clarify some questions that I had regarding the information for my first settlement.
Hello Laurie! Your program is off to a great start! Thanks for the positive feedback! Have a wonderful week :)
The service is wonderful. They are very helpful and give facts and clarity. The one creditor keeps telling untruths but Franklinlegal still keeps it honest with me and i appreciate that.
Hi Julia! Thank you for the compliments! We always try to keep it real :)
Everything I need assistance/ run into a snag I call. There are very few promos and always seems to be a non existent wait time to speak to an actual agent. They have resolved any and every issue I have presented to them!
Hello Danielle!! We try to be problem solvers! :)
Franklin legal group is great at what they do and very helpful everytime I’ve had to call them. Thanks Franklin legal for everything!
Hi Matt!! You are most welcome! Thanks for the shout out :)
I'm truly grateful for your help and knowledge in helping me with this account you are a blessing and I appreciate your support
Thank you for the review! We appreciate YOU! Have a wonderful week!
Was fast and easy and the women was very nice was a great experience
Hi Tina! We thank you for sharing these comments! We're always happy to assist you :)
Franklin Legal Group is a wonderful company. They help you get started with your journey on getting a new start. The staff is very helpful and always there when you need them.
Hello Darlene! Thank you for taking the time to share these kind words! We enjoy working with you! Have a super day :)
I have been with them for 2 years and I'm very happy with them. I'm almost done with all my accounts.They are very helpful and quick with settling my accounts.They kept me up to date with everything. I'll recommend this company to family and friends if they ever need help
Hi Diane!! Thank you for the praise! We're so excited to be helping you along your journey! Have a fun day :)
Awesome to talk to answers all questions properly genuinely nice people
Hi Susan! Fantastic! We're looking forward to our next communication with you! Have a fun Thursday! :)
The representative was very knowledgeable and polite.
Hi Jullet!! Thank you for posting this feedback! We really appreciate it! Have a wonderful day :)
By Franklin Legal Group helping with my financial situation when I was down and out at the time in my life.
Hi there! We truly enjoying helping you in your time of need! Thanks for sharing and take care :)
Very friendly informative. Always there when I had questions.
Hello! Thank you so much for taking time out of your busy schedule to share about your experience with Franklin Legal Group! Take care :)
The lady (Shannon) that helped me out was very nice and sweet! She took her time while she was talking to me. I have nothing but great positive comments for Shannon!
Hello Aaron! Thanks for taking the time to share about your experience with Franklin Legal Group! Have a fun day :)
She was very professional ! Very nice ! Thank you !
Hi Twanda!! Thanks for the shout out! Have a fun day :)
Every time I have called the company, they are always polite and professional. They always listen to what I have to say and are so helpful in getting my issues resolved to my satisfaction. I would definitely recommend them to anyone who needs help with any financial issues.
Hi Cynthia! Thanks so much for taking the time to share about your experience with Franklin Legal Group! We enjoy working with you :)
I was drowning in credit card debt. I called Franklin legal group. The representative told me that they worked with my creditors before and that we were paying over a $1000.000 a month in payments. That he could help us pay far less a month. The amount was $653.00 a month he said. About six months into the program,..we learned that all the large debts were never settled and so we called. They said they needed more money. We said no. That that was the whole point of hiring them. Later we got court papers,..it turned out that they never contacted the alrgest debtor. So we ended up having to do a video courtroom and had to pay $140.00 on tow different bills. That totaled $280. Next thing we know about a month later, we receive yet another large bill. Again, Franklin legal group never once told us that these bills were not being settled so the interest rates and the added interrest upon interest was added thousands,. and then we learned that there is a settlement fee. another thousand to them. Long story short, we are paying more a month now than when we called them for help and they never replied with a solution. My husband had to figure out the lesser time span of payments to them as over $13,000.00 was now not ont he total of creditors amount as they once quoted. I regret ever calling them for help. I should have called the creditors myself. Should have asked them to shut down the credit card and made arrangements for no more interest and payments that were affordable. People can do this themselves I learned. So they got 28% of the total plus if they settled, pls they get a fee for that which was not once mentioned in our converstaion! So they only hurt a family already hurting by credit debt. I learned that the court are more merciful than the Franklin legal group is and I regret calling them to help me because in the long run they added to my debt. because they never negotiated a settlement with the largest debts and caused thousands to be added on the largest debts in interest on our debt. I am more than disappointed and learned never to trust my debts to anyone and call the creditor myself and negotiate. It cost me another bill asking Franklin Legal group to help. We pay more now than when we were paying our debts our selves . Be smart. Call the creditors yourself, explain the situation and make a deal with them so you can end the debt not prolong it and add to it by trusting any business to do it for you. They promise many things, leave many fees out in the conversation and you end up with yet another debt. Franklin legal group never once told me that there was a fee to settle or that they do not tell you when they are not able to settle with the largest of debts making thousands more in interest added to the debt. I regret calling Franklin legal group. My advice to all people suffering with debt,..call and let the creditor know they reason you are having a hard time and that you need to close the account and stop the interest so you can pay the debt. Trust yourself and don't be stupid like I was.
Hello Cynthia, and Happy New Year! We appreciate your perspective and are sincerely disheartened that our program did not meet your expectations. While our program has helped thousands of consumers in financial distress, we understand it may not be for everyone. We try hard to present our program in the most transparent and realistic way. We're sorry that our efforts did not meet your satisfaction. Take care.
Franklin Legal Group really went to bat for me. When I first signed up with them, I was getting threats from creditors and I just couldn't even sleep at night. I am now resting easily at night because I know I'm in good hands! The phone calls have stopped, there are agreements in place and my life is getting better every day. Also, I don't know what that other person is talking about but I see they are A Rated and I would give them an A+! Thank you FLG for the peace of mind you have given me!
Franklin Legal Group has been very easy to work with. I had creditors constantly calling and harassing me. Some even threatened to sue me!! I was dealing with so much stress that I had trouble sleeping at night! Franklin has been very understanding and helpful and it was super easy to get started!!!
38 reviews matching