Franklin Legal Group (franklinlegalgroup.com) has a 4.7 out of 5 rating on OK.one, based on 38 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 36 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I
Ivan H. · 1 review · Verified · Experienced 2026-07-28 ·
★★★★★
My experience with Franklin level …
My experience with Franklin level group has been exceptional every time I call or email them . The staff there is always very friendly and helpful . I am also very pleased with the progress they have made on my account so far . My account has been handled with extreme care and appears to be ahead of schedule. Thank you Franklin legal group .
Reply from Franklin Legal Group2026-07-28
Hello Ivan! We really appreciate you taking the time to post such a thoughtful review. We enjoy working with you! Have a great day :)
Wow what an experience! When I first signed up for this program I was not sure what to expect or what I was really getting myself into. I had alot of debt from a marriage that I had to pay for and figure out how to pay it all back, I was looking for a solution and came across Franklin Legal Group. They have been the best and kept me in the loop with everything. I never thought that I would ever be debt free but thanks to them I am 100% paid off and dept free. The best news anyone could ever recieve during a heat wave when air conditioners are out. They are truly a blessing to me and my life and my future! Thank Franklin Legal Group for helping me get back on my feet!
Reply from Franklin Legal Group2026-07-03
Hello Kyler! You are welcome and congratulations on your success in the program! Stay cool :)
I was nice to actually talk with a real person when I called. They took the time to fully explain what was going to happen and how it worked. Every person I talked to was patient and answered all my questions in terms I understand and would go into detail when I was still unsure. They made this hard situation alot easier Thank you
Reply from Franklin Legal Group2026-07-02
Hello and thank you for such a thoughtful review! Have a great weekend :)
Timely reminders via text and email regarding when payments were due. Automatic withdrawal was helpful also. Great to have eliminated debt with your assistance.
Reply from Franklin Legal Group2026-07-02
This is awesome! Thanks for taking the time to provide the valuable feedback! Have a super day :)
My overall experience has been wonderful with Franklin Legal Group. They have always been so helpful and knowledgeable. They are always able to answer my questions. Their email replies and phone calls are also always done in a timely manner. They have been great to work with.
Reply from Franklin Legal Group2026-06-24
Hello Amber! We're happy you are pleased with our services! We have enjoyed working with you :)
They have made the process much smoother and easier for me! Constantly keeping in touch regarding anything that has come up along the way! Would totally recommend them!
Reply from Franklin Legal Group2026-06-14
Hi Dulce!! We appreciate the confidence you have in Franklin Legal Group! Thank you for the feedback and have a fun day! :)
I’m so happy to be working with this company. You guys are just the best thing I have ever had in my life. Since I sign up with you guys I have never had a single problem with you guys. God will bless you guys for making sure I get out of debt. I will definitely recommend every body to this company.
Reply from Franklin Legal Group2026-06-04
Hi Gillian! Wow! This is so encouraging to hear! We enjoy servicing you and thank you for the feedback! :)
J
Jean · 1 review · Verified · Experienced 2026-05-20 ·
★★★★★
Less stress
Less stress, now that im in the program.
Reply from Franklin Legal Group2026-05-21
Hi Jean! Less stress is a good thing! Happy we can help :)
This program is great and it’s has…help us out a lot.
This program is great and it’s has helped us stay on track and budget better. I will recommend this program to anyone and everyone.
Reply from Franklin Legal Group2026-05-01
Hello Robin! This is great news! Thanks for sharing! Have a fantastic weekend! :)
J
Jack Nico · 1 review · Experienced 2025-05-01 ·
★★★★★
Franklin Legal Group is a scam.
Franklin Legal Group promised they would settle our debt for 40-60% of what it originally was, told us not to pay any of the companies we owed money to while they "negotiated" and we paid into an escrow account that they held.our money in for us. We were served twice in this time period with companies threatening to sue us and their answer to this was that we could send them more money or deal with it on our own. No other advice was offered, just give us more money screw off. The one debt they did settle for us ended up costing us more than the original debt because of their fee, and it wasn't an insignificant amount more to us. We pulled all of our creditor account from them and negotiated ourselves. Ended up settling for about 40-60% of the original debt, around the amount they promised. What we learned from this whole ordeal is that they're pretty much promising what they know creditors are usually willing to settle for with whoever calls them, whether is the lawyers trying to middleman it to receive a cut or the actual client that owes the debt. If you're searching right now because you're trying to figure out if they're legit and can do what they promise, the answer is yeah, sure, but you can do it yourself too without paying them. They're parasites, don't fall for the sudo scam they are offering you. Call the creditors and settle your debt yourself.
Reply from Franklin Legal Group2026-05-01
Hello Jack - We’re sorry to hear that your experience didn’t meet expectations and understand how frustrating the process can be. Resolving a significant amount of debt is a challenging endeavor.
While some individuals choose to negotiate directly with their creditors, many clients come to us for guidance, structure, and support navigating what can be a complex process. Our goal is always to be transparent about risks and provide clear communication throughout.
We regret if that wasn’t your experience and would welcome the opportunity to review your situation further. Please contact us directly at 888-392-9108.
Although perhaps a bit harsh, we appreciate your feedback and wish you the best moving forward.
Shannon was very helpful and patient with resolving our issue.
Reply from Franklin Legal Group2026-04-24
Hello and thank you for the review! Have a fantastic day!
P
PSonger · 3 reviews · Experienced 2026-04-16 ·
★★★★★
After my last review of this company I…
After my last review of this company I received a response from them asking me to call to try and resolve this issue. I did call them back and there was no attempt to resolve anything. They just wanted to explain what happened. The money was in my account to resolve these creditors and they just did not do it as promised. BE CAREFUL BEFORE SIGNING WITH THEM. Always check other options.
Reply from Franklin Legal Group2026-04-16
Hi Peggy - We’re sorry that our explanation and the final outcome did not meet your expectations. We strive to carry out our responsibilities to the highest standard, in accordance with the terms outlined in our Client Agreement.
That said, we recognize that results can vary, and perspectives on those results may differ. We regret that your experience did not reflect the level of satisfaction many of our other clients have had.
Thank you for your feedback, and we wish you all the best moving forward.
S
SAM · 1 review · Verified · Experienced 2026-04-16 ·
★★★★★
Easy to complete
Reply from Franklin Legal Group2026-04-17
Hello! We're happy for your success with our Firm. Thank you for sharing! Have a great day :)
