Futario (futario.com) has a 3.1 out of 5 rating on OK.one, based on 473 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 42% give 1 star; The business has replied to 98% of negative reviews; 372 of them were added in the last 12 months. Last updated 2026-10-24.
Yolo was extremely helpful in resolving my return/exchange. Yolo was able to process a replacement product in the size I needed and promised to expedite the process to minimize wait time. The customer service and response met and exceeded my expectations. Thank you! Andrew Gilbert
Reply from Futario2026-02-02
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I reached out to customer service because the jacket I ordered was quite tight on me. They were very accommodating and immediately started an order for my replacement in one size up. I was told that I did not need to return the shipment I had already received and would not be charged for the new one.
Reply from Futario2026-01-31
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I received my beautiful jacket. It is well made. Fits very well.
It took a couple of weeks to receive it but it arrived nicely packaged.
Reply from Futario2026-02-02
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I had a great shopping experience and the return/ cancellation police is great and very understandable of the customer. I will continue to shop here. I like the clothing and quality they sell.
Reply from Futario2026-01-31
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I love this company! The range of clothes is stunning and there is something for everyone. What is also incredibly impressive is their speed of response to any queries and the excellent Customer Support. Finding a company that offers quality and support is difficult enough. I am very happy to be a returning customer and very satisfied too. Thank you Futario and team.
Reply from Futario2026-01-31
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
My experience with Futario was top notch.
My shipment arrived very quickly considering it was international. I was very impressed with the quality of my denim dress and can't wait to wear it.
Reply from Futario2026-01-31
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I ordered an item back on January 21, 2026 - Order # Fa80951 for $99.00 and realized that 8 days later they have not text me a tracking number or any updated data but directed me to SHOP. I was able to chat with SHOP who mentioned that they have no information which means that the order wasn't even prepared as yet..
Reply from Futario2026-01-30
We’re really sorry for the slow shipping and the trouble it’s brought you! We checked your order and found the product was out of stock, so we’ve already issued a full refund for you, and the money will be back to your payment method soon.
Your feedback is really important to us, and we’re already optimizing our inventory management to fix this problem. Would you be kind enough to revise your review if you’re okay with how we’ve handled this?
Thanks so much for your understanding!
Futario Team
I love their clothing! The quality is exceptional and the style is amazing. I get compliments regularly every time I wear their clothing. Their items make me feel sexy and beautiful. Shipping is quick and customer service is excellent. I would highly recommend them!
Reply from Futario2026-01-30
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I am so thrilled that I found the Futario shop. The clothing line is so unique - its like shopping in an international global boutique from the comfort of your own home, but with Customer Service that you would receive from a local family-owned business! Their items make me look incredible - I get so many compliments, and their customer service makes me feel highly valued. It's very personalized, which is rare these days. I recommend everyone to take a look!
Reply from Futario2026-01-30
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I had ordered a vest in a large too small. They are sending me an xl for FREE
I had ordered a vest in a large. I usually am a women’s medium. It was too small. They offered to send me an X-Large for free & to keep the one I already have. EXCELLENT customer service! Beautiful clothes btw quality is top notch!
Reply from Futario2026-01-30
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
OMG! In a day and age when AI chat bots and customer service has deteriorated into agents reading off their training manuals of processes that don't really help or address real issues with customers...Futario is a step above the rest. First, the quality of the olive floral blazer I ordered was absolutely GORGEOUS, both in quality of materials, seams, and color. Second, I had lost a lot of weight and ordered what I thought my new size was, but my bust was still too large to look good with the blazer buttons - Futario immediately shipped me the new size and I didn't have to get the hassle of bureacratic filings, wait times, or apologies with lectures. This company is amazing. The items are quality and it seems, so are the people. This is my kind of company!
Reply from Futario2026-01-30
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Absolutely horrible quality, cheap fabric, wrong size chart that suggests incorrect measurements, no exchange or refund offer. It's a Chinese scam. Be aware
After reading my one star review, the company issued me a refund and asked me to remove this review.
The quality of the merchandise didn't change based on the refund. It's still poorly made and low quality. But now we know that you can actually get your money back. Too bad they didn't do it prior to being threatened.
Reply from Futario2026-01-30
We’re really sorry the products had quality issues and ruined your shopping experience—this is totally on us. We’ve checked your two orders and confirmed a full refund has been issued for both, and the money will be back to your payment method soon.
Your feedback helps us improve a lot, and we’re stepping up our quality checks right now. Would you be kind enough to revise your review if you’re okay with how we’ve handled this?
Thanks so much for your understanding!
Futario Team
The product itself is great quality, stylish and unique. I’m excited to wear it as I know I will get many compliments.
Customer service was top tier.
I would recommend buying from Futario.
Reply from Futario2026-01-29
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I came across Futario on shop app. Their clothing line stood out and was not like any major department clothes. I was apprehensive about clothes quality but, nonetheless I ordered couple blouses. I placed an order for Vintage short sleeved zippered placket denim blouse, vintage washed short sleeve blouse and vintage washed Henley collar denim blouse.
I received only partial order. It was then I contacted support. I got prompt response and they let me know that one item was sold out and that it would take a while before next shipment. They apologized for the delay, but offered I could instead pick any other blouse in exchange for no extra charge to me.
The blouses I did receive are of good quality. The buttons on short sleeve denim are of good quality and the fabric is super soft and has a bit of stretch to it. It fits nicely and looks elegant.
Vintage Henley light blue on the other hand is a bright summer wear with really pretty piping. It is also fitted and really contours around the waist.
I look forward to getting my entire order. I actually placed another order for a denim dress as well. I am very pleased with quality of products and would be definitely shopping again in near future.
Thank you for their support team as well. Elegant merchandise!
Reply from Futario2026-01-29
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I ordered clothing for Christmas way back in October. Only one of the 4 items was delivered prior to Christmas with the second of 4 items received in January. After months of waiting, the other 2 items that cost me over $300 were never delivered. There was no communication as to why I never received my full order until I figured out how to look up what's going on myself and discovered that those items were out of stock and discontinued. I got no communication from the company about this. They were just happy to keep my money and try to get away without sending or offering me anything. After an arduous process of back and forth via chat and emails requesting a refund with them trying everything not to give my money back... They finally refunded most, but not all of the amount I paid for the 2 items. So I never did get a full refund or an apology for my experience. One of the two dresses I ordered and actually received had construction irregularities and will not be able to wear without having it fixed by a seamstress. The other item was nicer, but still not of the quality depicted on their website or worth the price and wait. Only order from this company if you're willing to wait many months for your order and don't mind getting less for your money...and if you don't mind getting the run around for getting a refund. Would never purchase again from them and will never recommend to anyone I care about.
Reply from Futario2026-01-28
We’re truly sorry for the bad experience with the product quality and stock-out issue—your feedback is really important to us, and we’ll optimize our quality inspection and inventory management to make improvements.
To clarify the refund amount: your order used a discount when you placed it, so we refunded strictly according to your actual payment.
We’ve also processed the refund for the problematic item separately for the quality issue.
If our solution addresses your concerns, we’d be grateful if you could consider updating your review. It will be a huge help for our small store to grow and improve. Thanks for your understanding!
Futario Team
Ordered 2 separate orders back to back in Dec about 9 garments total received 2 both were nothing like the web site. I am told after several attempts one blouse not available refunded me 35 on a 65 dollar purchase. Told me the other 6 would be 20 days to produce. Request full refunds for blouse and all the rest and has been a month. Crickets if you are dumb enough to use this site after reading all of these issues you get what you deserve. These people are straight up crooks! Im out 900 plus bucks no good deed goes unpunished.
Reply from Futario2026-01-28
We’re truly sorry for the bad experience with the delayed shipment and the product not matching the pictures. We’ll optimize our logistics and product display to make improvements based on your feedback.
About the refund amount: a discount was used for your order, and we refunded strictly according to your actual payment. We tried to check your order with your review ID but couldn’t find the matching record.
If you still have questions about the order or refund, please contact us at [[email protected]] and we’ll assist you promptly. Thanks for your understanding!
Futario Team
I ordered two items for my wife for Christmas, a blazer and a vest. The sleeves on the blazer were too long so they offered her to pick another item and she chose a red denim jacket, that really looks great! The vest was too small, so they assisted her in determining her correct size and then sent it to her without delay. All of the items were beautiful high end garments. Correspondence with Furario was always immediate and helpful. I would not hesitate to order from Futario again.
Reply from Futario2026-01-28
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I haven’t received my garment yet but if it is as good as the customer service I’ve experienced so far, I will be very happy! The speed in response and communication that I’ve received when I had an issue with placing my order was above the current norm!! It was almost immediate and I was obviously speaking with a real human and not a robot. I will have a follow up review when I receive my blazer.
Reply from Futario2026-01-28
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I appreciate the beautiful clothing I have purchased so far for myself and my daughters, but there's one pair of pants that I purchased that I wasn't satisfied with because it didn't match the same quality of the other clothes I have purchased. I'm attracted to Futario clothing because of the feminine, modern and uniqueness that I can't find in locate stores.
Reply from Futario2026-01-27
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
The item I purchase was so beautiful and very delicate packing great quality. I had to exchange the size but the customer service was exceptional. Very understanding and hassle free.
Reply from Futario2026-01-26
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
