FUTCOIN.NET

Hello, Vitor! After reviewing the order logs, we can confirm that your order was completed in approximately 24 hours, not 36+ hours as stated in the review. We understand that this may still have felt like a long wait, especially for a large order, and we are sorry that the experience did not meet your expectations. The primary reason for the extended delivery time was account safety. For large orders, our system continuously evaluates the safest available delivery options. If a delivery takes longer than usual, it is because the system has determined that a slower approach is the safest option for the account at that moment. Regarding delivery estimates, our support team does not have access to exact completion times because deliveries are processed automatically by the system. The final timeframe depends on many factors, including market conditions and account-specific factors. For this reason, support can only confirm that an order remains active and will be completed, rather than provide an exact ETA. We sincerely regret that the waiting time caused frustration. Our team has already contacted you directly and is currently waiting for your response so we can discuss the situation further and help compensate for the inconvenience. We appreciate your patience and hope to provide you with a much smoother experience in the future. Thank you!

Hello, Cason! We are sorry to hear about your dissatisfaction. At the moment, we are unable to identify your case. We have not recorded similar reports in recent days, and we cannot find a customer matching your Trustpilot name in our system. We would also like to clarify that compensation requests are not declined without review. Each case is investigated individually, and any decision is based on the specific circumstances and information available at the time of the review. If you believe there has been a misunderstanding, we strongly encourage you to contact our support team with your order details. We will be happy to review the situation again and work toward resolving any outstanding concerns. Thank you!