Game-Set-Match, Inc. (gamesetmatchinc.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 52 of them were added in the last 12 months. Last updated 2026-08-10.
Hi! I’m new to Tennis. I went to Game-Set-Match here in the South Metro area of Denver (County Line Rd and Quebec). I chose Game-Set-Match due to the positive reviews. I was not disappointed! Jeret welcomed me, introduced himself, then stepped forward to assist immediately. So thankful for his guidance! Thank You Jeret!
Reply from Game-Set-Match, Inc.2026-02-20
What a great testimony Laurie! Thanks for sharing your great experience at our Centennial, CO location. Jeret is truly awesome and a great asset to GSM, Inc. So glad you had a great experience. We will pass your kind words on to Jeret!
ordering and shipping were pretty painless. The part I ordered did not fit very well and I needed to cut it to fit.
Reply from Game-Set-Match, Inc.2026-02-20
Hi there. Thank you for the review. I'm a little concerned about what happened. The grommet set you purchased was for the Pure Aero/Team/Tour/Lite/Jr 2019 Yellow tennis racquet. You should not have had to cut or modify if at all if you ordered the correct item. Please verify that the racquet you have is a Pure Aero 2019 standard item, or one of the varieties listed above. If not, you should email us a photo of your racquet so we can correctly identify the proper grommet set for your racquet. I will email you privately as well.
I was in need of a new tennis racquet and needed to purchase via the online store since I'm out of state. I was so impressed with the guidance and support received in choosing the right option based on my current level. Not only did I receive a high quality of service but the team at Game-Set-Match offered to send the new racquet to my club in Denver. Highly recommend these guys to anyone in search of quality gear with outstanding customer service!
Reply from Game-Set-Match, Inc.2026-02-04
Thanks for the kind words John. I was the one that helped you over the phone, but it was a team effort to get the racquet over to your club safely. So happy to read this review. Thank you for taking time to review us. We are grateful for you as a customer and appreciate your review.
D
Daniel · 2 reviews · Verified · Experienced 2026-01-27 ·
★★★★★
Fast, fair, & efficient
Fast, fair, and efficient delivery.
Reply from Game-Set-Match, Inc.2026-02-04
Thanks for the 5* review Daniel. Appreciate your business!
D
D Van Camp · 4 reviews · Verified · Experienced 2026-01-26 ·
★★★★★
Delivery was quick and shoes are great!
Reply from Game-Set-Match, Inc.2026-02-04
That's awesome! Thanks for the review. Hope to see you around again soon!
Great service! I was looking everywhere for the Head Radical MP Palm Tree Crew racket, and most retailers (namely Head and Tennis Warehouse) had a sale, but then they had sold out. The retailers that still had it listed it at full price too. I found this place and I was skeptical at first, because they had the racket in stock and at the sale price, but I read reviews and decided to buy. It came within the listed time just as I wanted and plays great! Would definitely buy from here again!
Reply from Game-Set-Match, Inc.2026-02-04
Hi Jordan. Thanks for trusting us. While we are "young" in the online space, we've been in business for over 35 years! We have 5 retail locations across 2 states and our staff is extremely knowledgeable. We appreciate your business and hope to see you here again! Enjoy that racquet!
The product was as advertised. But, I may have ordered the wrong color. UGH!
Reply from Game-Set-Match, Inc.2026-01-09
Hi there Dennis. The item you ordered is discontinued, however, I checked our inventory and I have a different color available. I'm going to email you with a photo. If the item has not been used I can do an exchange for you. Look for my email!
D
Diego · 1 review · Verified · Experienced 2025-11-29 ·
★★★★★
Super fast shipping
Super fast shipping, had the shoes I wanted in stock at a great place A+++
Reply from Game-Set-Match, Inc.2025-12-12
Thank you Diego. We truly appreciate your business.
K
KA · 3 reviews · Verified · Experienced 2025-11-25 ·
★★★★★
Ordered shoes online and they arrived…
Ordered shoes online and they arrived the next day? Thats crazy! These guys are awesome! Free shipping too!
Reply from Game-Set-Match, Inc.2025-12-12
So happy you got the shoes so quickly! Thanks for shipping with us.
T
Thomas D. · 1 review · Verified · Experienced 2025-11-05 ·
★★★★★
Easy Ordering; Quick Shipping
Easy on-line ordering. Racquet (purchased unstrung) was shipped within an hour of ordering it. Received the racquet quickly, within only a few days even though had to be shipped across the country (UPS free shipping). Only drawback regarding my order was that I did not receive the vibration dampener that is included with the racquet. It is normally packaged on the grip but appears it fell out of package or maybe inadvertently removed before it was shipped. But, not a problem as Game -Set-Match then shipped to me a vibration dampener and apology/thank your card. Great, personable customer service. Will continue to use them as my tennis equipment on-line store!
Reply from Game-Set-Match, Inc.2025-12-12
Oh no! We are so sorry for that. We put a dampener in the mail today for you. It should arrive next week.
12/18/25: so happy the card arrived. We truly appreciate your business and look forward to working with you again!
I live in South Africa. GSM was the only store that I could find my item on that I was looking for. My item had been discontinued and they had stock but Shipping to my country for a low cost item was way too expensive so I had a friend that was going to be in Florida for just a week. The customer support stood by me every step of the way and made sure I received my package without any problems. Every time I was concerned that it was going to arrive on time, they re-assured me that even if it did not arrive, they would make sure I received my package even if they had to send it to South Africa for me. Now that is incredible service!
Thank you GSM!
Reply from Game-Set-Match, Inc.2025-11-06
Brett, it was a real pleasure working with you. How fortunate that you had a friend coming to the US that we could ship to. Thank you for your order and all your quick responses. You made it very easy for us to work with you! Please don't hesitate to reach out in the future.
S
Steve · 1 review · Verified · Experienced 2025-10-12 ·
★★★★★
Fast shipping great experience
Reply from Game-Set-Match, Inc.2025-11-06
Thanks for the nice review Steve. We appreciate your purchasing with us and hope you continue to be a happy customer.
They sent the wrong size, but immediately sent me a return label..and was so apologetic. Fast return time.
Reply from Game-Set-Match, Inc.2025-11-06
Hi Sally! Thanks for the nice review. I'm so glad we got the right item to you quickly. Your patience and understanding was fantastic. Hope to see you back again!
T
Tao · 2 reviews · Verified · Experienced 2025-10-15 ·
★★★★★
Transaction and shipping are fantastic.
Transaction and shipping are fantastic.
My future go-to store for the tennis gears.
Reply from Game-Set-Match, Inc.2025-11-06
Hi Tao. We are so pleased that everything went well. Thanks for the kind words. We look forward to seeing you again!
D
David Swanson · 1 review · Experienced 2025-09-26 ·
★★★★★
Always a fantastic experience...
Always a fantastic experience ordering from Game Set Match! Competitive pricing along with the best customer experience around. Chrysie in particular was super friendly and helpful!
Reply from Game-Set-Match, Inc.2025-10-20
Thank you for such kind words, David. It was a true pleasure working with you. Thanks for putting your trust in us. We look forward to having you shop with us again in the future!
R
Ronald E. Stroia · 1 review · Verified · Experienced 2025-10-03 ·
★★★★★
Talking to a real person
After searching for the right set of grommets for an older Babolat racquet, I found a listing for Game-Set-Match on the internet along with their phone number, which made it quick and easy to confirm that they had what I needed by talking to a real person. Though I did complete the transaction on the website.
Reply from Game-Set-Match, Inc.2025-10-20
We truly appreciate your order Ronald. Thank you for taking the time to do a review!
