Garden Artisans (gardenartisans.com) has a 4.8 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Daniel · 1 review · Verified · Experienced 2025-11-10 ·
★★★★★
Professional and accomodating
Ordering was easy, I received emails keeping me informed of order and shipping status, item (a statue) was very carefully packed and shipped quickly - arrived in perfect condition. Overall, very professional business.
My one sighed suggestion with your online catalog is that when I click on an item to see the details, then go back to the previous page, it takes me back to the beginning, not to where I left off on the catalog - so it takes a lot of extra scrolling - this is with an IPad in iOS. If you could adjust it to take the viewer back to where they left off, it would be a perfect online experience.
Reply from Garden Artisans2025-11-21
Daniel:
Thanks so much for your input - we see what you mean. We will have to reach out to our web developers to see if they can enable something like that. We know some other websites work that way and some don't, so we're not sure how easily that can be combined with our other features and functionalities. Definitely worth looking into, so thank you again!
K
Kim N · 5 reviews · Verified · Experienced 2025-11-04 ·
★★★★★
Perfect addition to flower beds
Prompt service and delivery. The product is outstanding. Heavy with wonderful details make this cute otter the perfect addition to my flower beds.
Beautiful and quality product! Customer service is exceptional!
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Larry Rose · 1 review · Verified · Experienced 2025-10-10 ·
★★★★★
Great customer service
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Louis Anthony Fantin · 2 reviews · Verified · Experienced 2025-10-03 ·
★★★★★
The recipient really appreciated the…
The recipient really appreciated the gifted Fall season kitchen dish towels. The service was very prompt!
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susan · 2 reviews · Verified · Experienced 2025-09-30 ·
★★★★★
Beautiful, well-priced products
BEAUTIFUL products, super well-priced (I purchased 3 fiberstone pots at an amazing sale price), clear and accurate descriptions of products, and my purchases arrived so fast! --almost before I had clicked the "buy" button.
Outstanding customer service: I purchased a gazebo, which, for us, was a significant investment. I had questions, and I called the phone number. A real, English-speaking, helpful person answered the phone. Every time. Imagine that.. later, when there were some issues with the freight company (pretty sure they won't use them again), this lady was there, every step of the way. I checked, and we exchanged over 40 emails, and she also answered the phone every time: no hold music, no outsourcing to some faraway country. The gazebo is beautiful, although a few more explanations would have been helpful but it is actually manufactured by a different company.
Great price and very fast shipping. However, the item I bought said Terracotta in the description - didn't mention the work plastic anywhere or give any hints that it wasn't actually Terracotta. It's not terracotta, it's plastic. Had I known that, I wouldn't have cared how low the price was or how fast the shipping, I never would have bought the item. It's nice, but I wanted actual Terracotta, not plastic.
Reply from Garden Artisans2025-09-26
We are so sorry! You are absolutely right, part of the description was inadvertently left out - a human "copy and paste" error for which we are terribly embarrassed. We're happy to assist with a resolution since your expectations were not met. Thank you.
Unlike Amazon, the size was immediately clear from the gardenartisans website. Since I already had the Hummingbird Feeder & just needed a replacement stopper to fit it, the size was critical. When the size was so apparent, the decision to buy your stopper was a no-brainer.
Thank you
I was very disappointed with the customer service representative
I was very disappointed with the customer service I received. The representative was brash, argumentative, and consistently spoke over me, which made the interaction frustrating and unproductive. Rather than being treated with respect as a paying customer, I was spoken to in a condescending manner and made to feel undervalued.
While I acknowledge that I overlooked the detail that the product was plastic instead of terracotta or earthenware, the dismissive tone and lack of courtesy from the representative were unacceptable. A customer who has spent $300 should never be made to feel undervalued. Professionalism and empathy go a long way, regardless of whether a return is accepted.
The product itself arrived in good condition, but the overall experience has left a negative impression. Unfortunately, I would not purchase from this company again—not because of the product, but because of the poor customer service experience.
I did receive a generic generated response from customer service responding to this posting. However I have never received any response directly from this company, in writing or otherwise. Again to my point about lack of or quality of customer service. Buyer beware!!!
Reply from Garden Artisans2025-09-08
We are sorry if you were disappointed with your experience. We will take this up with the representative to ensure that this does not happen again. While our return policies do need to be explained if they are not understood, care should be taken to ensure that our customers feel valued. Thank you for your feedback.
