Opener was exact same unit that I had…
Opener was exact same unit that I had for operating entrance gate and they worked perfectly. Had them in three days and glad to do business with you. THANKS!!
About Gatehouse Supplies
Data updated- Website
- gatehousesupplies.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 71% (12/17)
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Is Gatehouse Supplies legit?
Gatehouse Supplies (gatehousesupplies.com) has a 3.9 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 71% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 71% of negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I ordered Apollo replacement parts off…
I ordered Apollo replacement parts off of your website with the assumption that they were in stock and would ship out in a reasonable amount of time but after a week of waiting I was informed by their customer service that Apollo parts have a 2-4 week lead time. This information is not mentioned in the parts description and it should be as it definitely would have made me look elsewhere. I feel uniformed, mislead and disappointed. Not a good customer experience at all.
Reply from Gatehouse Supplies2025-10-20
Hi Mathew, Very sorry, Apollo parts have become a real issue since the company was sold off, parts used to be fairly accessable now it's hard for us to get this in a timely manner I do apologize, we are working on eexpediatingthis order for you.
Easy and Quick
You’re sending me the Survey before…
You’re sending me the Survey before I’ve even gotten the product.
Reply from Gatehouse Supplies2025-10-20
Hi Steven, the tracking number is 9400150206217327841671 According to the USPS Latest Update Your item is being held at the HAMPSTEAD, NC 28443 post office at 12:25 pm on October 20, 2025. This is at the request of the customer. Not sure if your on vacation or ??
Great place to buy stuff
The lady I talk to was very pleasant…
The lady I talk to was very pleasant and well experienced. And well be ordering in the future.
Excellent service
Items were stock at a great price and I received them within a week.
Extreme Delayed Shipping
Item was ordered on 9/30/25 and as of 10/8/25 it still was not even in transport yet. If you are not going to ship an item for more than a week then you need to list it as out of stock and with an estimated ship date. This delay has impacted our daily truck shipments of products.
Reply from Gatehouse Supplies2025-10-20
Hi Peter, the items were shipped on the 8th, and it looks like you received them on the 11th. Sorry for the delay. I hope the parts worked out for you.
Reliable service
Gatehouse Supplies is a great resource for my job's parking access. I can count on them to process orders quickly, helped as always by their fantastic customer service. I highly recommend their products.
Confused why you even ask for a review
You asked how you did, so here it is: not great. I placed an order for a bracket on October 2nd. You took my money instantly — that part you had no trouble with. But here we are, over a week later, and according to your own tracking system, my order hasn’t even shipped. Not a single update. No movement. No communication. Just silence. Why are you asking for a review when the order hasn’t even left your facility? That’s not just premature — it’s frustrating. It shows a complete disconnect between your customer service, order fulfillment, and automated systems. At this point, I have no idea if I’ll ever receive the item I paid for. The least you could do is send an update or acknowledge the delay. Instead, it feels like you took the money and vanished. I shouldn’t have to chase down a basic order or wonder if it’s been lost in the void. So how did you do? You fumbled this — badly. Update: We did receive the package! An update is/was definitely in order. Realistic lead times will also significantly help with client frustration. I ordered the product from a competitor and received in 3 days after the order.Folks the items that you are selling have a direct impact on our clients security. You obviously realize 2 weeks with a gate outnof service could have a major impact on our clients property.
Reply from Gatehouse Supplies2025-10-20
Hi Jamie, Just following up, it looks like the package was delivered on the 17th. You're absolutely right. Although automation is great, it does fall short sometimes. I apologize, it came before your product, obviously not ideal. We appreciate the feedback and have adjusted the settings.
Easy to navigate
Easy to navigate, received item quickly
Great Product
Awesome communication skills. Called and informed us about everything. Product exactly what was needed.
Great product
Great product, fast shipping!
The order process was easy
The order process was easy, I received the product on time and it worked exactly like I expected.
Easy parts order
New control board came quick and as ordered.
Product fit well easy and quick…
Product fit well easy and quick transaction
Not great
Not great, I was not informed that the part I ordered was on back order.
when i ordered it said I would get it …
when i ordered it said I would get it 9-1-2025 finally got it 9-8-2025 gate wide open for 7 days
Reply from Gatehouse Supplies2025-09-11
Sorry for the delay, Ronald. They are discontinuing all of the parts for the older ROBO operators, and we ran short.
Great customer service
Great customer service. Rep was knowledgeable and very helpful.
Trouble with my SL3000UL…
I was having trouble with my SL3000UL Gate box having a mind of it's own. Closing spratically. I talked to Tech and he advised the fix. We installed today. Easy to change out both circuit boards. As of right now, the gate works. I will hopefully know if we fixed the problem within a few days.