GearUP is a solution to reduce game ping and lag, optimize network stability, and elevate the gaming experience for gamers.
Written by the business, not verified by us.
Is GearUP legit?
GearUP (gearupbooster.com) has a 3.6 out of 5 rating on OK.one, based on 592 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 67% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss User experience, App, Product. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People frequently share that the software is extremely helpful for reducing annoying lag and stabilizing connections during intense online multiplayer gaming sessions. Users really appreciate how intuitive and easy the application is to set up, making it simple to enjoy smooth gameplay without technical complications.
However, some reviewers were not happy with the overall performance, noting that the tool failed to fix packet loss or lower ping on specific servers. A few other people also felt frustrated when their free trials unexpectedly converted into paid annual subscriptions before they could properly evaluate the service.
Auto-generated from all reviews of this business. For reference only.
Subject: Refund Request Due to Accidental Purchase
Subject: Refund Request Due to Accidental Purchase
Dear Customer Support Team,
I hope this message finds you well. I am writing to request a refund for a recent purchase made inadvertently. My purchases products is "GearUP Subscription (GearUP Game Booster: Lower Lag" and Transaction ID: GPA.3352-9208- 5593-83615..0. The purchase was automatically detected through my connected Google account, which led to the transaction being processed without my intent.
I would appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your understanding.
Best regards,
Hassan Muawia
GearUP Subscription (GearUP Game Booster: Lower Lag)
Order date: 2024-09-28
Order type: App
Amount: PKR 4,150.00
Transaction ID: GPA.3352-9208- 5593-83615..0
Reply from GearUP2024-09-28
Thank you for your feedback. Please get in touch with us at the following email address or Discord for further assistance.
(Email:[email protected] ; Discord ID: wittgenstam)
We also sincerely hope you don't use multiple accounts for the same review, we noticed that the following three accounts belong to you: “Hassan Muawia, Mooni Hits, and Ex Malik” Thank you for your understanding and cooperation. Have a nice day.
Works really good for people with high ping in games like Fortnite, Rainbow Six Siege, etc. On Fortnite it lowered my ping from 100 to 30 in game, and in Rainbow Six Siege it lowered my ping from 80 to 20-30. Overall pretty good.
I couldn't even make an account, It limits your boosting if you don't sign up, and it's extremely difficult to even CREATE one, you can't create on on the app, as it asks you if you're logged in on the browser, 0/10, immediately delete from your system, ASAP.
Reply from GearUP2024-09-20
Hi, Abnormal Person. Thank you for your feedback, and I’m sorry to hear that our product has given you a negative experience.
If you are unable to log into your account, we recommend you check the following FAQs for assistance.
https://www.gearupbooster.com/support/can-not-login-and-login-failed.html
Also please feel free to contact me via Discord or email ([email protected]/wittgenstam). I’d be more than happy to assist you further. Wishing you a wonderful day!
purchased a year to see if it helped. after a few days of realising my ping was bad and worse when the app is running. i asked for a refund. have been chasing them for around 2 months for a refund to just be ignored. this does not help with internet, it works the same as a vpn.. how ever u dont get the benefits a vpn offers with this. i would of put it down to maybe a me issue but digging around u can see the reviews here are paid for to boost sales. absolute frauds.
Reply from GearUP2024-09-10
Hi, Ghost. Thank you for your feedback, and I’m sorry to hear that our product has given you a negative experience. We are committed to continually improving both our product experience and customer service. If possible, please reach out to me via my email so I can provide any assistance you may need. I believe that with your input, we can make our product even better: [email protected]
Doesnt work. Ping doesn't go down and instead lags the game. No refund was given.
Reply from GearUP2024-09-10
Thank you for your feedback. The issue you encountered is certainly not the experience we intend for our users. If possible, please reach out to me via my email so I can provide any assistance you may need: [email protected]
Upon downloading gear up and buying a membership i realized it isnt helping at all infact its making my game lag "im playing roblox games" im not sure if im supposed to enable any settings or smth but yeah thats just my experience.
Dear users, I have to emphasize that our product does not cause the banning of game accounts, we do not tamper with the in-game data or violate the game agreement in any way that would lead to a ban. All we do is optimize your internet connection. And we have a long-term relationship with many game developers and anti-cheat tools. If you can provide us with further information, we may be able to clarify the issue further. Please feel free to contact me directly at my email ([email protected]) to provide further information. Our tech team will be happy to help you.
No clear pricing and no reliable information on the website. They claim to be better than ExitLag, but how? By hiding prices? Is it really that difficult to list the full price for your services?
Reply from GearUP2024-08-15
Thank you for your feedback and suggestions. I will pass on the information to our team and you can also contact me at my email for more help or information.
[email protected]
didn't work, got the same ping. the ping in the program showed incorrectly, to make it look like it was better than it actually was. it's just a glorified vpn
Reply from GearUP2024-08-15
Thank you for your review. Our team sincerely apologizes for the negative experience you've had. We are currently assessing the issue you've mentioned and discussing possible adjustments. Please feel free to contact me directly at my email ([email protected]) to provide further information or feedback.
I got a free trail. The booster did nothing. Tried to cancel subscription but couldn't. Contact Gearup support. Didn't hear back, and then a couple of days later they took money out of my account. Managed to find out how to unsubscribe (not that difficult really) but have tried multiple ways of contacting GB to ask for refund and have not received any sort of response.
Reply from GearUP2024-08-15
Thank you for your review. Our team sincerely apologizes for the negative experience you've had. We are currently assessing the issue you've mentioned and discussing possible adjustments. Please feel free to contact me directly at my email ([email protected]) to provide further information or feedback.
Bruh, YOU HAVE GOT TO BE KIDDIN ME, I just wanted to not have anymore lag on roblox.. But it costs money, i was so scared when it said: "This app will make changes to your device."
Dude, i just HATEEE THE THING I ALSO CANT INSTALL IT. DONT. INSTALL, IT.
Reply from GearUP2024-08-15
Thank you for your review. Our team sincerely apologizes for the negative experience you've had. Please contact me at my email ([email protected]) for more help and information.
my ping just went up to 240 and after turning it off i had to restart the whole game 💀💀💀
Reply from GearUP2024-06-17
Our team sincerely apologizes for the issue you have encountered. However, our technical team has yet to replicate the problem you described. If you are still experiencing this issue, please get in touch with me directly ([email protected]), and I will coordinate with our technical team to help you. We would greatly appreciate your cooperation.
Thank you for your feedback. It's never the experience we want our users to have. If you are willing to accept our technical assistance to help troubleshoot the issue and improve our product experience, please feel free to contact me via my email ([email protected]). Have a great day.
Just scanned my PC with Malwarebytes, and it detected this as three separate pieces of Malware. One was a backdoor into my system. I recommend deleting this program with Revo Uninstaller (Recommended by JayzTwoCents) to remove all trace of it from your PC.
Edit: I've been told that it was a false positive. I'm not removing my review unless forced to do so, as i presumed it was only cracked games that showed false positive. I won't be using the software myself, but retract my recommendation to uninstall and encourage people to make their own minds up
Reply from GearUP2024-05-15
Update: Malwarebytes has confirmed that this is a false positive and they will fix it as soon as possible. You can find more information at the link below.
https://forums.malwarebytes.com/topic/312094-false-positives-for-gearup-booster/
Hi Ell. Thank you for your feedback. We are currently trying to contact Malwarebytes to understand the cause of this misjudgment and to resolve this misunderstanding. I deeply apologize for the inconvenience this has caused you. If you need further assistance, you can contact me via my email [email protected].
To boost roblox it costs money is misleading and is getting people on youtube to say its free
Reply from GearUP2024-04-29
Hi, Timmy. Thank you for your review. We apologize for any misunderstanding caused. Our product offers a free trial for new users to help them determine if they need our services. After that, a membership purchase is required, all in the interest of ensuring sustainable operation of our product team and continuous improvement of service quality. We appreciate your understanding and support.
i get lag spikes sometimes with gear up 2 sometimes
Reply from GearUP2024-04-29
Hi, Misha. Thank you for your review. I wanted to know if you're still experiencing the issue you described. If possible, could you contact me to provide more information? I would be happy to have our technical team offer the necessary support to resolve your issue. Here is my email: [email protected]
works for 1-2 weeks and then stops working support also doesnt help
Reply from GearUP2024-04-17
Thank you for your feedback. It's never the experience we want our user to have. If you are willing to accept our technical assistance to help troubleshoot the issue and improve our product experience, please feel free to contact me via my email ([email protected]). We would greatly appreciate it.
I think its alright since it really helps decrease ping. The only downside I think everyone hates on this platform is having to pay for some games. I mean yeah they get money off it but if more people download it then they get more money.
Reply from GearUP2024-04-17
Thank you for your feedback. If it has resulted in a negative experience for you, we sincerely apologize. In order to provide sustainable and high-quality services to our users, the commercialization of the product is inevitable. However, our team is dedicated to offering high-quality services to our users, and we update the version every 1-2 weeks to show our appreciation for our users' support.
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