Gelato - production on demand for global creators

Hello Linda, Thank you so much for your wonderful review! We're happy to hear that you're enjoying the Gelato platform and that your Etsy integration has been working seamlessly. Knowing that we've made it easy for you to create and sell your products means a lot to us. We truly appreciate your support and look forward to being part of your creative journey. We hope you'll continue creating many more amazing products with Gelato! Kind regards, Kamil Gelato Support Team

Hello Scott, Thank you so much for your wonderful review! We're happy to hear you loved your book and truly appreciate your kind words. It’s great to know that our product brought you such satisfaction. We hope you’ll continue creating more amazing projects with Gelato. Kind Regards, Kamil Gelato Support Team

Hello, Thank you, Simeon, for your wonderful 5-star review! We're delighted to hear that your first experience with Gelato was an excellent one and that you found the platform easy to use. We work hard to make the ordering process as simple and seamless as possible, so it's great to know we've met your expectations so far. We hope your customer is equally pleased with the print quality when they receive their order. Customer satisfaction is our top priority, and we're committed to delivering products that both creators and their customers can be proud of. Thank you for choosing Gelato. We look forward to supporting your business and many more successful orders in the future! Kind regards, Michal Gelato Support Team

Hello, Thank you so much for sharing your positive experience! We’re happy to hear that Gelato helps you unleash your creativity, earn money, and run your business without worrying about logistics. It’s wonderful to know our platform is making your process easier and more rewarding. Kind Regards, Kamil Gelato Support Team

Hello, Thank you for your kind words about Don! We're glad to hear that you had a positive experience with our support team, even though your issue wasn’t fully resolved. We truly appreciate your understanding and will use your feedback to continue improving our service. If you need further assistance, please contact us at [email protected]. We will be happy to investigate this matter for you again! Kind Regards, Kamil Gelato Support Team

Hi Carla, Thank you for sharing your experience, Carla. We're very sorry to hear that your customer received a damaged poster and understand the impact this has had on both your business and your reputation. As a print-on-demand partner, we recognize that you rely on us to deliver products that meet professional quality standards, and we appreciate how frustrating it must have been to issue a refund and receive a negative review despite having no direct control over the production and shipping process. Customer satisfaction is extremely important to us, and we take reports of damaged deliveries seriously. We continuously work with our production and logistics partners to improve packaging and handling procedures to help minimize situations like the one you described. We also understand that when an order does not arrive in the expected condition, it can affect not only the end customer experience but also the trust that sellers place in our service. Unfortunately, we are unable to locate your account or review the specific order details based on the information available in this review. We would like to investigate this case further and see how we can assist. Please contact us at [email protected] and include your registration email address and any relevant order information so that we can look into this matter in more detail. Kind regards, Michal Gelato Support Team

Hello Alex, Thank you so much for your thoughtful review! We're happy that you value our high-quality posters and framed prints, as well as the smooth Etsy integration and fast global fulfilment through local production partners. We appreciate your understanding regarding price adjustments and are grateful that Gelato continues to play an important role in your print-on-demand business. If you need further assistance, please contact us at https://support.gelato.com/en/articles/8996073-how-do-i-contact-gelato. Kind Regards, Kamil Gelato Support Team

Hello, Thank you for your review and for giving us 4 stars. We're sorry for the delay with your original order and for the difficulty you experienced reaching a member of our support team. We're glad we were able to find a solution and arrange a free replacement shipment to Brazil. We appreciate your patience and your feedback, as it helps us improve both our delivery and support experience. We hope your replacement order arrives soon and meets your expectations. If there's anything else you'd like to share with us, please contact us at [email protected]. Best regards, Michal Gelato Support Team

Hello, Thank you so much for your wonderful feedback! We're happy to hear that you love the quality of our mugs and that your Father’s Day gift turned out just as you designed it. It’s great to know that our fast shipping and easy integration made your experience smooth. We truly appreciate your continued trust in Gelato. Kind Regards, Kamil Gelato Support Team

Hello, Thank you so much for your wonderful review! We're happy to hear that you find our platform easy and intuitive to use, and that you appreciate the wide range of integrations available. Your positive experience motivates us to keep improving and delivering the best tools for your business success. Kind Regards, Kamil Gelato Support Team

Hello Leslie, Thank you so much for your positive feedback! We're delighted that you find our UX/UI super friendly—it’s great to know the design enhances your experience. We understand your concern about the paid mockups and appreciate your honesty. We would like to assure you that we offer a variety of free mockups as well. If you would like more information about our offerings, please contact us at: https://support.gelato.com/en/articles/8996073-how-do-i-contact-gelato. Kind Regards, Kamil Gelato Support Team

Hi Jani, Thank you so much for your wonderful review! We’re happy to hear that you’re happy with the quality of our t-shirts and hoodies, and that you find the platform easy to use. It’s great to know our support team was able to assist you promptly - we’ll make sure they see your kind words. We truly appreciate your trust and look forward to continuing to support your business. Kind Regards, Michal Gelato Support Team

Hello, Thank you so much for your wonderful feedback! We’re happy to hear that Krista was able to understand your situation clearly and resolve it quickly, ensuring you felt truly heard and valued. It’s great to know that our commitment to supporting our customers and their end customers shines through in your experience. We really appreciate your kind words and support. Kind Regards, Kamil Gelato Support Team

Hello Isa, Thank you so much for taking the time to share your detailed feedback! We’re happy to hear that Gelato has been a reliable partner for your Etsy business and that you value the quality, smooth integration, and support you’ve received. We truly appreciate your understanding regarding the return policy and your thoughtful suggestion about sustainability — we’ll be sure to share it with our team. If you need further assistance, please contact us at https://support.gelato.com/en/articles/8996073-how-do-i-contact-gelato. Kind Regards, Kamil Gelato Support Team

Hi Abi, Thank you for taking the time to share your feedback and for giving us 4 stars. I'm sorry to hear about the difficulties reaching our support team, the delayed express shipment, and the packaging issues that left your prints damaged. We understand how disappointing this must have been, especially with your craft fair deadline. I'm glad we were able to provide a prompt refund and that you found the refund options helpful. Your comments about our support experience, packaging, and shipping costs are valuable, and we'll share them with the relevant teams as we continue improving our service. If you'd like to discuss your experience further, please feel free to reach out to us at [email protected]. Best regards, Michal Gelato Support Team

Hello Angi, Thank you so much for sharing your experience! We’re happy to hear that Gelato’s quality and customer service have been exceptional while you sell your calendars. It’s wonderful to know our platform is helping support your business, and we look forward to continuing to be part of your success. Kind Regards, Kamil Gelato Support Team

Hello, Thank you so much for your kind words! We’re so happy to hear that you’re finding Gelato to be the best app so far, especially as a new user. We look forward to continuing to support you as you grow your business with us. Kind Regards, Kamil Gelato Support Team

Hi Donald, Thank you for sharing your feedback - I'm really sorry for the poor experience with your first order. I have contacted you internally regarding your order and how we can resolve the situation. About contacting us, you can do it in two ways - use the Report Problem feature, or via our chat which is available 24/7. You can find more information here: https://support.gelato.com/en/articles/8996073-how-do-i-contact-gelato Please get back to us via e-mail with any additional questions or concerns, we will be happy to support you further. Best regards, Andrzej Gelato Support Team

Hello, Thank you so much for your positive feedback! We're happy that you found our automated service slick and streamlined. We appreciate your suggestion about expanding UK fulfilment and understand how that would enhance your experience. If you need further assistance, please contact us at https://support.gelato.com/en/articles/8996073-how-do-i-contact-gelato. Kind Regards, Kamil Gelato Support Team

Hello, Thank you so much for sharing your positive experience! We're happy to hear you had a great experience using Gelato. Your feedback motivates us to continue delivering seamless and sustainable printing solutions for our customers. Kind Regards, Kamil Gelato Support Team