GenDatabase LLC (gendatabase.com) has a 4.6 out of 5 rating on OK.one, based on 23 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-08-10.
In spite of recent legal requirements forcing changes, the site is persistently the most useful to me for genealogy. New look/format is smooth and still user friendly. The staff are accomodating and helpful when contacted with issues. 5 stars deserved
Thank you for your kind review Kevin! We are happy to have assisted you in making the required changes to make use easier for you.
I am an avid researcher and GenDatabase offers a service not easily matched by other genealogical repositories. This platform is a real gem and can be recommended highly.
Hello Adam Thank you for your kind review and recommendation! Please do not hesitate to give us a shout if you ever need any assistance.
Lovely service and a special thank you to Yvonne who spent hours helping me, unfortunately searches are a bit different now and difficult since the archives have been moved . At least we managed to find one relative :)) I will always recommend GenDatabase for it's service and professionalism, they really go that extra mile to help. Thank you
Thank you for your kind review Erol! We are still in the process of working through documents in the hope of assisting you in finding the remainder of your family!
This is the best database for recent South African records - early 1900s to date. I find it accurate and very easy to navigate. It is also easy to make payments, and they offer great discount from time to time. I have been using it for years.
Thank you for your amazing review and for being a loyal user for years. We are pleased to see that you value our South African records as they are accurate, easy to navigate and valuable for your research. Your support is highly appreciated and we hope to be able to help you further on your genealogical journey.
Yvonne went out of her way to help me, and took genuine interest in my case. I don't know where she kept pulling helpful sites and knowledge from, baffling. Well done guys
Thank you for your kind words! We are pleased to hear that Yvonne was able to assist you in your research and to make a difference. Your feedback is very important to her and the team as it helps her and other people discover their family histories. Thank you for your support!
GenDatabase is my nr 1 database for my South African genealogy research. They have millions of records for South African persons. They have very accurate transcriptions of what is on the original documents. Their platform is easy to search even when you not sure of a firstname or even a surname. I have been using them for many years. They have helped me find and confirm many ancestors real names and BDM dates. Their admin have been amazing when I had questions and resolved my queries very effectively.
Thanks for your awesome review and your ongoing support over the years! We are pleased you have found and verified your ancestors' information and our records, search tools, and support team have been helpful. We hope you will keep on having genealogical successes!
Gendatabase is my GO-TO for adding or verifying a new node to my tree. I love how easy it is to look up records & I have a high sense of trust in the results. My only advice (as I have provided with many other US based ancestry services) ... you would have a lot more South African subscribers, if a monthly payment system was available (the exchange rate is very limiting from an affordability perspective)
Thank you for your review Odette. We are glad you are liking the system. Please note that under your Signup Form, you will indeed find subscriptions for a day, week, month, 3-month, 6-month or 12 months. There are 3 options to choose from when making payments, PayPal, Payfast and EFT.
GenDatabase is an excellent platform for South African genealogical research. An added bonus are the links to Naairs and FamilySearch. Keep up the good work.
Thank you so much Martin for your review! We’re thrilled to hear that our platform is so unique in that way.
It took a little getting used to but it is hands down the best 'genealogy friend' I have used to date. What took us 3 years (using Ancestry, Heritage, Family Search etc. and Archive visits) to find, I got positive hits within the first day. It covers almost everything and we have found documents we didn't even know existed. The absolute best for South African research. Just wow.
Thank you so much Gill for your review! We’re thrilled to hear that our platform has made such a meaningful difference in your research. We appreciate you sticking with the learning curve, and we’re delighted it paid off.
I've been using GenDatabase since 2018. Amateur researchers in South Africa will know how hard it is to get information from archives, so I rely on them quite a bit. I've been able to verify and expand on my family tree and solve some mysteries too! I like that there are no recurring payments. The couple of queries I had in the past have been answered promptly.
Thank you for your review Marius! We are always happy to assist and glad we can help our clients in gaining more insight into the Research platform and using the data.
The service is an excellent value. And the staff are very helpful. Someone named Yvonne answered my questions promptly and in detail, I appreciate that level of service!!
Thank you for your review Jon! We are always happy to assist and glad we can help.
What can I say, I have been using Gendatabase for a while now, and they never fail to give me results that I thought were impossible to get. The cost is so minimal, and the help from Yvonne and Megan is nothing short of exemplary; they have gone above and beyond to help me. Thank you so much.
Thank you for your review Erol! We are always happy to assist and glad we can help.
I continue to be very impressed with the timely, professional help. It is obvious the person answering my queries understands the product at a level beyond just the surface and has consistently helped me with a clearer understanding of multiple issues and has offered constructive suggestions for further research. BEST OF ALL the response has always been most prompt. Thank you!
Thank you for your review Basil! We are always happy to assist and glad we can help our clients in gaining more insight into the Research platform and using the data.
I love the new updated site, great work guys!
I successfully paid for a subscription, but the site doesn’t let me access the services. There doesn’t appear to be any direct contact information for customer support. Very disappointing.
Hello Tristan, I apologize for the delay. Please see our reply to you support ticket. Your subscription has been activated and you are free to log into your account.
Would love to contact yvonne..my email been contacting since gendata started..never rcvd answer ever.. Kindly send me a copy of u sending me a reply to any of my queries..plse chk b4 u dare presume that i rcvd past notices..kindly refer this email to the head
Dear Pauline. Please note, as we have informed you before, that Gendatabase cannot provide free access to members as we have to pay for searches conducted by members. Perhaps Gendatabase is not the correct service for your needs and affordability and you may need to consider free online services like FamilySearch or Geni. The GenDatabase Team
This is the site I go to first before going down a rabbit hole. Most of the information and references are here. Easy to use and navigate and you will find information much quicker.
Thank you so much for coming back to me so quickly with the correct info. Was gratefully appreciated.
I am eternally grateful that I found gendatabase.com.I had exhausted all avenues in the search for my Grandfathers ID. number, that was urgently needed to apply for his death certificate. Not only did Yvonne respond so quickly to my online enquiry, but within an hour she emailed me a copy of every document I needed. I cannot thank you enough Yvonne,you really made my week. Kind regards Daniella
23 reviews matching