Get Fleetsmarts (get.fleetsmarts.net) has a 2.7 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Utilities and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 58% give 1 star; The business has replied to 26% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
Do not do business with this company. They bully victims and file unlawful UCC liens against businesses, even without a contract or prior relationship. This company is unprofessional. Once contacted, they will act in bad faith to avoid terminating the relationship, including withholding required letters of release. Avoid working with them at all costs. We are filing a formal retaliation complaint with the BBB and AFA (American Factoring Association).
Miss Christin very helpful every time I need assistance very kind and knowledgeable on every question I have
Fleetsmart reached out to me for fuel card which i signed. I have not used their fuel card not once. I've asked them to cancel the card because the fraudulently put a ucc filing on my trucking company for factoring. I have never signed up with them for factoring and I've asked them to remove it. this has been going on for 2 years. they have not remove it. i have never signed up with this company. I reached out today no response.I really do not know what to do.
This is a bullshjt company Don't work with them , they are very nice on the phone and then bullshjt come up All the good reviews here I think they do it by theirsefl Look at the right reviews on BBB
Mathew form Fleetsmarts contacted me about their fuel card program a year ago, I never signed any agreement, activated a card, or consented to factoring services. Despite this, they filed an unauthorized UCC-1 financing statement against my business. The lien remains active despite repeated requests for a UCC-3 termination. This has prevented me from using other factoring services, resulting in thousands of dollars in lost revenue and cash flow disruptions. My association with this company has come at a steep price: serious damage to my mental health, together with an inordinate expenditure of time and vitality. This pattern matches numerous complaints on BBB (hundreds reported), Trustpilot, and trucking forums, where others describe unsolicited UCC filings linked to fuel card inquiries. I strongly advise businesses—especially owner-operators and small trucking companies—to avoid Fleetsmarts entirely. I have preserved all documentation and am pursuing remedies, including potential legal action, to remove the filing and recover damages. If you have experienced similar unauthorized UCC filings by Fleetsmarts and are interested in exploring a CLASS ACTION LAWSUIT, please contact me to discuss and share experiences: Phone Number - 559-916-5253 Email Address - kabirtransinc@gmailcom
I like people of Fleetsmart they’re very kind and friendly polite solve the problem very quickly
Christine was very kind and very helpful
They solve the issue very quickly. Very friend and polite people. I like the fleet people.
Assistant was accurate and quick response
I would give negative stars if I can I've been with them for 6 months they charge alot of hidden fees which would total 7.5% some times even more. Don't sign any contracts from this predatory company.
Terrible people they are group of scams don't trust them they lies about everything they said be careful people
I received a call from FleetSmart, and they presented some appealing offers for their fuel card. They assured me of various benefits and asked me to sign the contract after sending detailed information via email. I agreed and requested that they send me the details in writing before signing. They did send the email, but I quickly realized that the information was not genuine, so I chose not to sign the contract. Despite this, they still filed a UCC against my company, claiming that I had agreed verbally, which is not true. I have also requested them to terminate the UCC filing, but they have not complied. Furthermore, it seems that many of the positive reviews for FleetSmart are fake, created to mislead potential customers. If this issue cannot be resolved, my next step will be to pursue legal action. I strongly advise others to be cautious and avoid engaging with them.
Jean is always so refreshing to talk to, very knowledgeable, kind and very audible. I am always so delighted when she is the one who responds to my call at FleetSmart. I wish I get you always Mam, and I pray you excel in all that you do. Thank you so much.
These people that left a good review is the people that works there by far they steel your money they also lie about given them consent to use there factoring company they never pay you on time they steel more then there percentage they claim there charging you and they don't know what they are doing by far and the guy there name Aaron lie about clearing your money on time he never have his paperwork or emails and even the brokers hate them
We have reviewed the information available and, at this time, we are unable to locate any record of an account, transaction, or service under the name provided. We also note that the same review has been posted for multiple businesses, which makes it difficult to determine whether this complaint is related to an actual interaction with our company. To ensure we can properly review and address any legitimate concerns, we need additional information to verify your identity as a customer. Please provide the business name, email address, phone number, and any reference or account number associated with your interaction with us. Once this information is received, we will promptly review our records and respond accordingly.
This is Fleetsmarts, not the legit Fleetsmart company. This is a fuel card company who uses a 3rd party fuel card that ANYONE can get. When FMSCA carriers' motor authority becomes active, they have telemarketers call these new carriers and say "just try our fuel card, no cost, no credit check". Whether they say yes, or no, or any random word, Fleetsmarts files a UCC-1 financing statement on their company, without the carriers understanding what a UCC-1 filing is. When they attempt to go with a reputable factoring company, they learn about this UCC-1 filing and have extreme difficulty in reaching anyone. When they do, it's a foreigner (the entire organization is foreign) who says you gave us consent over the phone. They won't release the UCC unless they pay $500, $1,500, even $2,000. This is for something they did not legally consent to, did not sign up for. They were completely taken advantage of and left with no option to work with a legit factoring company. How this is happening in the US to hard working FMCSA owner/operators is bewildering. Do not speak to nor work with this company. Read the 1,000's of complaints online. They need to be shut down.
They shutdown fuel card for fraud which was the right thing to do.... Used another card in my possession that had not been used for more than a year.... Setup new PIN code and used the card in Missouri..... 4 days later I get notified of 2 transactions within 11 minutes of each other at the same location in Texas for more than $1300. and I was in KANSAS. I have 50 people to prove I was in Kansas and a Facebook video showing me participating in a church service at my church on the day the transactions happened. I submitted dispute as directed by Fleetsmarts and almost a month later thru the front line customer service rep I was told they WILL NOT refund the $$$$ and gave no answer as to why. Account rep has not taken my calls ever but did promise to call back within a hour but NO calls.... No one but front line cust service rep will talk to me. They were good to use UNTIL THIS FRAUD. DO NOT USE THEM until you have confirmation how they handle fraud.....
We understand how concerning situations involving disputed transactions can be, especially when potential fraud is involved. For security and compliance reasons, all fuel card disputes are reviewed through a formal investigation process by our fraud and card services team. Refund decisions are based on the findings of that review, including transaction details and account activity. Frontline representatives have limited visibility into these investigations, which can sometimes make communication feel delayed or incomplete. To ensure your dispute is properly reviewed and escalated, we encourage you to contact our compliance team directly at 801-893-3600. Speaking with the appropriate team allows your case to be reviewed in full and any available clarification to be provided. Fleetsmarts remains committed to safeguarding accounts and addressing fraud concerns carefully and responsibly.
I am extremely disappointed with my experience with FleetSmarts. They filed an unauthorized UCC lien against my company without proper consent or justification. This action was taken without my approval and has caused serious concern and potential harm to my business. Additionally, FleetSmarts refuses to cancel the contract, despite previously stating—both verbally and in writing—that the contract can be canceled at any time. After requesting cancellation, they continued to enforce the agreement and failed to act in good faith. The lack of transparency, refusal to honor their own stated terms, and the filing of an unauthorized UCC lien are unacceptable business practices. I am currently working to resolve this matter, but I believe other business owners should be aware of these issues before engaging with FleetSmarts. I strongly recommend exercising caution before entering into any agreement with this company.
We take feedback like this seriously and want to address the claims clearly and responsibly. Fleetsmarts does not file UCC liens without disclosure, nor do we enforce agreements outside of the terms communicated during onboarding. Any UCC filing is associated with the setup of a credit or service program and follows established procedures. Cancellation requests and account status are reviewed based on the specific details of each account to ensure accuracy and compliance. We understand that misunderstandings can occur, especially when multiple communications are involved, and our goal is always to provide clarity and resolve concerns appropriately. To allow us to review your situation in detail and address your claims directly, we encourage you to contact our team at 801-893-3600. Speaking with us will allow us to verify the information and outline the proper next steps. Fleetsmarts remains committed to transparent practices and supporting business owners with reliable factoring and fuel card solutions.
Fraud!!!! FRAUD!!!! They make fake contracts and they ask you $500 to take it off , Im sure I'm not the only one that this happened to him
We take statements like this seriously and want to address them clearly and responsibly. Fleetsmarts does not create fake contracts or place filings without prior disclosure. Any UCC filing or account action is completed as part of a documented onboarding process and in accordance with applicable requirements. Requests for release are handled through established procedures to ensure accuracy and compliance. We encourage you to contact our team directly at 801-893-3600 so we can review your specific situation, verify the details, and address your concern appropriately. We remain committed to transparent business practices and supporting our customers in a professional manner.
We’re thrilled to hear that you’re happy with our service! At Fleetsmarts, we strive to make every experience smooth, reliable, and supportive for our carriers. Thank you for your trust and recommendation.
65 reviews matching