Get Fleetsmarts (get.fleetsmarts.net) has a 2.7 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Utilities and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 58% give 1 star; The business has replied to 26% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
In the last four months, I have sent many emails to your colleague David requesting the latest updates on our invoices, but I have not received any information.
Unfortunately, this situation has made me feel that I may have entered into a contract with someone who has not acted in good faith.
Reply from Get Fleetsmarts2025-12-26
We understand how important timely communication and invoice updates are for your business.
We want to ensure your inquiry is reviewed promptly and accurately. Please contact our team directly at 801-893-3600 so we can verify your account details and provide a clear update regarding your invoices.
Fleetsmarts is committed to maintaining transparent communication and acting in good faith with our clients.
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Ahmad Misty美国 · 1 review · Experienced 2025-12-05 ·
★★★★★
She’s name vain and she’s help very well
Reply from Get Fleetsmarts2025-12-09
We’re glad to hear our team has been so helpful! We strive to provide support whenever you need it, and it’s great to know you had a positive experience.
Our account manager, Lei at Fleetsmarts, is absolutely outstanding. He has never let us down. I strongly recommend both Lei and Fleetsmarts to handle your company's factoring needs.
Reply from Get Fleetsmarts2025-12-03
We are thrilled to hear that our team has been reliable and supportive in managing your factoring needs. At Fleetsmarts, we strive to provide consistent, professional service and are glad to know it has made a positive impact on your business.
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Fer S美国 · 1 review · Experienced 2025-11-21 ·
★★★★★
Filing UCC to protect them selves?
After I tried to factor with Truckstp factoring services, I received a notice that fleetsmart put a UCC on my company, preventing me to factor with some other companies, First, I never agreed anything to Fleetsmart, the only communication with them was a phone call offer for fuel card where they promised a discount on fuel purchases.That is It!
After I read some other reviews, Fsmart that they put UCC as an industry standard practice to cover their assets, my question is, what about us, small carriers and O/Os.? Is Fsmart bigger fish and smarter shark, No, I don't think so. As I read, they are asking 500 to remove the UCC? when they are the ones that did the filing, YOU did the filing with out my consent, YOU remove it because no one told you to do it. This has to go to my state attorney.
Awesome customer service. They answer all hours of the night and I’ve never had one problem with them. Thanks for keeping my business running Christine!!
Reply from Get Fleetsmarts2025-11-11
Thank you for your kind words! We’re glad to hear that our support has been helpful and reliable whenever you needed it. Keeping your business running smoothly is our top priority, and we appreciate your trust in Fleetsmarts.
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customer美国 · 5 reviews · Experienced 2025-10-31 ·
★★★★★
Christine
Christine, who was the representative who helped me with educating me on how to properly submit my loads was excellent. Very professional and knowledgeable. When our conversation was done I felt completely confident in the information that she gave me. Very well done.
Reply from Get Fleetsmarts2025-10-31
We’re delighted to hear that your experience with our team was both professional and informative. Ensuring our clients feel confident and supported is always our top priority. We’re glad the guidance you received made the process clear and easy to follow. We appreciate your trust and look forward to continuing to support your success with Fleetsmarts.
Great job Christian just helped me out a whole lot. I will be calling you back when I get the rest of the document signed and get them submitted to the portal. Thank you again.
Reply from Get Fleetsmarts2025-10-24
We’re glad to know our team was able to assist you and make things easier. Your satisfaction means a lot to us, and we look forward to continuing to provide you with great service.
Thank you for your feedback. We’re glad to hear you had a quick and helpful experience. Our team at Fleetsmarts always aims to provide efficient and reliable support for our clients.
Got inspired by my friend Tedious Ziponda on the discount from the diesel card he got from this company he is enjoying that's why I want to join also with my truck. This company is doing a great job for helping us to grow in business especially our small businesses.
Reply from Get Fleetsmarts2025-10-16
Thank you for sharing your experience and for trusting Fleetsmarts. We’re glad to hear that Tedious’ positive experience inspired you to join us. Our goal is to help owner-operators and small fleets grow by providing reliable support and helpful programs like our fuel card. We look forward to working with you and being part of your business journey.
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Ryan美国 · 1 review · Experienced 2025-10-14 ·
★★★★★
All 5 star with this company are lying…
All 5 star with this company are lying
They do it by thier self. Just hang up the phone when you hear that's fleetbullshjt , not fleetsmart at all. Look at the real review on BBB
Reply from Get Fleetsmarts2025-11-11
We’re sorry to hear that you feel this way. Our reviews are written by real clients who have used our services and chosen to share their experiences. We never create or post our own reviews.
We understand that not every experience is the same, and we’d like the opportunity to look into your situation directly. Please reach out to us at (801) 893-3600 so we can review your account and help resolve any issues you may have encountered.
Fleetsmarts is committed to transparency and fair business practices, and we truly value open communication with anyone who has concerns.
I just called today Christine answered my phone i need to activate my fuel card she just did in one minute super quick very happy for this customer service great 👍👍
Reply from Get Fleetsmarts2025-10-13
We are glad to hear Christine was able to assist you quickly with activating your fuel card. At Fleetsmarts we aim to provide fast and reliable support along with factoring and fuel solutions that help carriers stay on the road with confidence. We appreciate your trust and look forward to continuing to support your business.
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Al Glenn美国 · 2 reviews · Experienced 2025-10-03 ·
★★★★★
She was helpful and prompt.
Reply from Get Fleetsmarts2025-10-08
We are happy to hear she was helpful and prompt in assisting you. At Fleetsmarts we take pride in providing quick support and reliable factoring services to keep carriers moving forward. We appreciate your trust and look forward to continuing to support your business.
We're glad to hear that Christine made your experience smooth and easy. At Fleetsmart, we’re proud to offer services like fuel savings and factoring solutions to help make managing your fleet more efficient. We look forward to supporting you again soon!
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Adrian Buchanan美国 · 1 review · Experienced 2025-10-02 ·
★★★★★
Information was provided good clearly
Information was provided clearly
Reply from Get Fleetsmarts2025-10-03
We’re glad the information was clear and helpful. At Fleetsmarts, we strive to provide not only clear guidance but also practical solutions like fuel savings and factoring to support your fleet efficiently. We appreciate your trust and look forward to working with you again!
Christine was great at helping me with my issue. Great customer service!!!
Reply from Get Fleetsmarts2025-10-01
We are glad to hear Christine provided great customer service and was able to help with your issue. At Fleetsmarts we strive to combine dependable factoring with personal support so carriers can always count on us. We appreciate your trust and look forward to continuing to work with you.
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customer美国 · 4 reviews · Experienced 2025-09-24 ·
★★★★★
Christine did a excellent job with…
Christine did a excellent job with assisting me with my load l.She’s always very kind and doesn’t get off the phone is done.5 star service.
Reply from Get Fleetsmarts2025-09-26
We are thrilled to hear Christine provided excellent assistance with your load and that her kindness and dedication stood out. At Fleetsmarts we aim to combine reliable factoring with personal support so carriers can focus on moving loads smoothly. We look forward to continuing to support your business.
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Rayon Pyne美国 · 2 reviews · Experienced 2025-09-19 ·
★★★★★
These guys are nothing but predators to…
These guys are nothing but predators to small trucking company…stay as far as possible as you can
Reply from Get Fleetsmarts2025-09-26
We take comments like this very seriously. Fleetsmart’s mission is to support small and growing carriers with transparent services and clear agreements. We do not engage in predatory practices, and every customer relationship is governed by written terms that are reviewed and accepted before any service begins.
If you believe there has been a misunderstanding about your account or the services provided, we would appreciate the opportunity to review your specific situation in detail. Please contact us directly with your business name or USDOT/MC number so we can locate your records and address any concerns promptly.
We’re committed to fair and ethical business practices and to resolving issues through open communication.
D
DMB MARK美国 · 1 review · Experienced 2025-09-09 ·
★★★★★
I’m Marc ( DMB TRANSPORTATION LLC) am…
I’m Marc ( DMB TRANSPORTATION LLC) am very happy to work with you and you have done a great job. Thank you and thank you. Thank you again and I hope we do even better in the future @JEREMIAH great job
Reply from Get Fleetsmarts2025-09-09
Thank you so much for sharing your feedback. We are glad to hear Jeremiah and the Fleetsmarts team have been able to support DMB Transportation LLC. Our goal is always to make things smoother for carriers like you, whether that is helping with factoring, fuel savings, or simplifying day-to-day operations.
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customer美国 · 2 reviews · Experienced 2025-09-08 ·
★★★★★
BEWARD OF THESE SCAM ARTIST;
BEWARD OF THESE SCAM ARTIST;
We were a new company in Jan 2023. I had a 750-credit card and this company reached out to me and said I could get a line of credit and a fuel card credit line. I said OK. They never got me anything. After 90 days, they said they could not do anything. By then, I had a fuel account credit line of $10,000 with two companies. Recently, about 100 days ago, I had a private lending company that was going to lend me money for 2 trucks. They pulled the UCC which I had not idea what this was. They said they would lend money with this on my credit and told me it was Fleetsmart who I had no idea who they were. I searched back thru emails and found out who they were. I called them and they offered me one of two ways out: 1. Factor with them. I do not need factoring. 2. Pay them $500 and wait 45 days to get this removed. THIS IS A SCAM AND BLACK MAIL. I have never done business with these scam artists and do not owe them a dime, much less having to pay my way out. I am submitting paperwork to our State Attorney General and Consumer Affairs as this has cost me this loan and a burden that I do not deserve. They have emailed me several times refusing to let me out without paying. STAY AWAY FROM THESE GUYS, M&P Mobile Homes in SC
As you can see by their response, they are a SCAM and take companies Hostage. Their service sucks and they want me to pay to get out of this UCC that I never agreed to. They have nothing in writing from me. They just did it so they could collect money that I don't owe. Sounds like it is Attorney General and Consumer Affairs time. I think in SC we can file a law suit against them and make sure the internet knows what a scam they are and how they are not willing to do something simple, REMOVE THIS UCC TODAY, NOT 45 DAYS AND CHARGE ME AS THIS IS A FORM OF BLACKMAIL.
Reply from Get Fleetsmarts2025-09-12
Fleetsmarts is not a scam. We are a legitimate credit and factoring provider that helps carriers nationwide with credit lines, fuel discounts at all major truck stops, insurance down-payment financing, equipment financing and some of the lowest factoring rates in the market when bundled with fuel.
A UCC-1 filing is a standard security interest document used throughout the industry. It protects the lender or factor but does not stop you from working with other factoring companies. Unfortunately, some competitors misrepresent this to persuade carriers to remove our filing so they can lock them into their own programs.
We value the opportunity to work with you and want to make this as straightforward as possible.
Option 1: Pay a one-time $500 processing fee. After we receive payment, we will issue a Letter of Release and terminate the UCC filing within 45 days.
Option 2: We will waive the $500 fee if you decide to use our services for 60 days with genuine intent. If, after this period, you still wish to discontinue, we will issue the Letter of Release at no additional cost.
We invite you, and anyone reading this, to experience our services directly. We are confident that our transparent approach, competitive rates and superior fuel card will prove the value of an honest partnership.
J
James Smallwood美国 · 2 reviews · Experienced 2025-08-29 ·
★★★★★
First they need to hire people that can…
First they need to hire people that can speak English, Also stop giving company the running around when they didn't use your service at all!
Reply from Get Fleetsmarts2025-09-05
We’re sorry to hear about your experience and would like to better understand the situation. Could you please provide us with your company name and USDOT number so we can look into this for you? Our goal is to resolve any concerns quickly and ensure clear communication. For immediate assistance, we encourage you to call our customer support team at 801-893-3600, and we’ll be glad to help.