Get Thin MD (getthinusa.com) has a 4.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The experience was great. The Dr return my call and listen to me.
We’re so glad to hear you had a great experience and that your doctor took the time to return your call and truly listen to you. Providing attentive, patient-centered care is very important to us, and we’re happy that came through in your visit. If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help! — Get Thin MD Team
This company took money out of my bank account without my authorization. $1,314.00 to be exact. I asked the company for the money back and filed a complaint through my bank for an unauthorized transaction. So far the money has not been returned. I wasn't given a notice of pending withdrawal from the company or a bill. I don't even know what the charge is for and for what period of time. They literally stole money from me! Update 8/5/26, as of this date, I still haven't been reimbursed. The money was stolen from me on 7/11/26!
Hi Jody, We’re very concerned to hear this and take claims like this extremely seriously. We have not been able to locate your account based on the name provided in this review. We would like the opportunity to investigate this thoroughly and resolve it as quickly as possible. Please contact us directly at (888) 220-0740 or email us at [email protected] with your full name, the email address used on your account, and any additional details regarding the charge. This will allow us to review your account, billing history, and provide a clear explanation. If an error has occurred, we will absolutely work to correct it promptly. We appreciate you bringing this to our attention and look forward to resolving this for you. — Get Thin MD Team
The nurse practitioner was very nice and helpful
We’re so glad to hear that your nurse practitioner was kind, helpful, and provided a positive experience. Our team is committed to making sure every patient feels heard, supported, and well cared for throughout their journey. If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help! — Get Thin MD Team
We’re so glad to hear that everything went very well during your experience with us. We appreciate you taking the time to share your feedback and are happy to be part of your journey. If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
I have been very impressed with everyone I have spoken with during this process. Everyone has been very friendly, professional and willing to help answer any questions I may have. I have made the right choice to use you as a weight management provider.
We’re truly grateful for your kind words and are so glad to hear that you’ve had such a positive experience with our team. It means a lot to know that you felt supported, well-informed, and cared for throughout your journey. We’re honored you chose us to be part of your weight management care and look forward to continuing to support you every step of the way. If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help! — Get Thin MD Team
We’re so glad to hear that you’ve had such a positive experience working with our team. We truly appreciate your kind words and are grateful to be part of your health and wellness journey. If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help! — Get Thin MD Team
The doctor was very patient and listened to my concerns about dosing, and we agreed on the correct dose for me at this point… And I agreed to upload a picture of my current dosage which is 7.5 into my portal…
We’re so glad to hear that your doctor took the time to listen to your concerns and work with you to find the right dosage. That kind of thoughtful, collaborative care is exactly what we strive to provide, and we appreciate you staying engaged by updating your portal as well. If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help! — Get Thin MD Team
The doctor I spoke to was very helpful , very happy with this journey.
We’re so glad to hear that your doctor was helpful and that you’re happy with your journey so far. Supporting you every step of the way is what we’re here for, and we truly appreciate you sharing your experience. If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help! — Get Thin MD Team
Very kind Detailed Complete Links worked Customer service is outstanding
We truly appreciate your kind words and are so glad to hear you had a detailed, thorough experience and that everything—from the links to our customer service—met your expectations. Providing clear, complete, and supportive care is always our goal. If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help! — Get Thin MD Team
Like same day appointment
We’re so glad to hear you found our team helpful and were able to get a same-day appointment—that’s exactly the kind of convenient, responsive care we strive to provide. If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help! — Get Thin MD Team
Nurse Practitioner was very nice and helpful to answer questions.
We’re so glad to hear that your Nurse Practitioner was kind and helpful in answering your questions. Providing supportive and informative care is always our goal, and we’re happy you had a great experience. If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help! — Get Thin MD Team
The Dr. was knowledgeable, professional and efficient. An issue I've had for a month was solved by him within minutes.
We’re thrilled to hear that you received such attentive, one-on-one care and that our provider was able to quickly resolve an issue you’d been dealing with for some time. Providing knowledgeable, efficient, and personalized support is exactly what we strive for. If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help! — Get Thin MD Team
I started my weight loss journey in September 2025. There were more than a few telehealth providers to choose from and I landed on Get Thin MD. All went well for the most part. I was taking Tirzepatide with glycine. Mid journey, I tried Tirzepatide with B12. It did not work for me at all, and I went back to glycine the next month. This was documented in my file because I scheduled an appointment with the healthcare provider to discuss the reaction I had to the B12. In April of this year, I received my medication and upon opening the package saw right away that the medication was pink, which means the Tirzepatide has been compounded with B12. I was very disappointed because I was leaving on a trip two days later out of state. I immediately contacted customer service regarding this issue and asked for a replacement or a refund for the incorrect shipment of medication. In order to continue my medication while I was out of state, I had to order from another telehealth provider since Get Thin apparently could not ship new medication to a different state. This caused an interruption of about 10 days to my treatment schedule. In the meantime, I spoke with a healthcare provider at Get Thin and new medication was eventually shipped to my home address, but of course I was charged for it. I was also told that the pharmacy did not have glycine for compounding and I had to pick something else. This was disappointing as well because I had chosen glycine specifically due to the importance of maintaining muscle during this process of weight loss. In the meantime, I have not authorized any further charges to my credit card unless and until this issue is corrected and resolved. I have received various promises and conflicting information from different sources at Get Thin. I have also been told that my case has been “escalated” several times. But clearly to no avail. Unfortunately, I had a similar issue with NAD+ early in my journey and never did get it fully resolved and finally just canceled that order and went elsewhere. Well, believe it or not this has still not been rectified three months later. I have written emails and made phone calls, I have taken pictures of the vial and the packaging. I have done every single thing they have asked me to do and still, there has been no resolution. The good news is did indeed Get Thin. 65 lbs lighter today!! Bad news is billing issues remain unresolved, I have a now expired vial of medication in my refrigerator that should not have been shipped to me had they read my chart, and no attention from customer service. In fact they have all the responded to my emails or telephone calls, promising escalation of my case. I would not be surprised if I never hear from them again unless I am proactive!! Shop carefully for your telehealth provider!! There are better options out there.
Thank you for taking the time to share your experience, and first, congratulations on your incredible 65 lb weight loss—that’s a major accomplishment. We’re truly sorry to hear about the frustration you’ve experienced, especially regarding the incorrect medication shipment, billing concerns, and the delays in getting this fully resolved. That’s not the level of service we aim to provide, and we understand how disruptive this must have been—particularly with your travel and treatment continuity. We take situations like this very seriously, and we would like the opportunity to make this right. Our team has already made attempts to reach you, but we want to ensure we connect directly and resolve this fully. Please reach out to us at your earliest convenience so we can prioritize your case and provide a clear resolution. If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help! — Get Thin MD Team
Questions were answered and explained well.
We’re so glad to hear that your questions were answered clearly and thoroughly. Providing helpful, easy-to-understand support is always our goal, and we’re happy we could deliver that for you. If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help! — Get Thin MD Team
Melissa was very kind and helpful in answering all my questions . Ordering was very easy , and I will be receiving my order today.
We’re thrilled to hear that Melissa provided such kind and helpful support and that your ordering experience was smooth and easy. We’ll be sure to share your feedback with her—she’ll truly appreciate it! We’re also glad to hear your order is arriving today. If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help! — Get Thin MD Team
Consults really help ALOT! Drs. are great.
We’re so glad to hear that your consults have been helpful and that you’ve had a great experience with our doctors. Providing supportive, informative care is exactly what we strive for, and it means a lot to know it’s making a difference for you. If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help! — Get Thin MD Team
This site is a joke! 4 months of BS… You don’t get the meds they say you do, not 1 lb lost! Changed a lot of things ie; no more soda, no sugar, and exercised. PLEASE DONT WASTE YOUR $.
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. We take concerns like this seriously, especially when expectations around medication and results aren’t met. Because we’re unable to locate your account based on this review, we’d truly appreciate the opportunity to look into this further and better understand what may have happened. Please reach out to us directly so we can review your treatment plan, medication, and overall experience with our team. We want to ensure you’re receiving the appropriate care and support and address any concerns as quickly as possible. If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help! — Get Thin MD Team
The company has been great. I truly have no complaints and would recommend get thin if you are serious concerning your weight journeys.
We’re thrilled to hear that you’ve had a great experience with us and truly appreciate your recommendation. Supporting you on your weight journey means a lot to our team, and we’re here every step of the way. If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help! — Get Thin MD Team
I appreciate the support and customer service.
We truly appreciate your kind words and are so glad to hear you’ve had a positive experience with our support and customer service team. Providing helpful, responsive care is always our goal, and it means a lot to know we’re meeting that for you. If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help! — Get Thin MD Team
Get thin started out great. I received my GLP-1 quick fast. The support was good but fickle. I felt like I was speaking to 5 different parts of one hand but none knew what the other was saying. It was confusing. What made me irate was how difficult it was to cancel my subscription. I emailed, texted, tried the portal and no answer. HOWEVER, get thin charged me $149.00 for July anyways although I hadn't placed my order form! AND they've yet to refund. I'm put of my mind angry. Not only did I cancel numerous times via numerous platforms, but I was told explicitly, I'd NEVER be charged if I hadn't re-upped my portal form each month. But they went ahead and did do anyways. I cannot afford 149.00 for nothing. It feels illegal, sneaky, wrong. Had get thin refunded me instantly, I'd not be writing this. As it stands, I still haven't been refunded and I am extremely disappointed and upset about it. So BEWARE if you join.
Thank you for taking the time to share your experience—we’re truly sorry to hear how frustrating this has been. We’re glad to hear your initial experience with our providers and delivery was positive, but we sincerely apologize for the confusion and lack of clear communication you encountered afterward. What you described is not the level of service we aim to provide, and we understand how speaking with multiple team members without consistent answers can be frustrating. To clarify, our program is a subscription that bills every 28 days, which is reviewed and agreed to during signup. That said, we never want any patient to feel misled or unsupported, especially when it comes to billing or cancellation. We also understand your concern regarding the July charge and refund status—this is absolutely something we want to look into and resolve for you as quickly as possible. We would really appreciate the opportunity to make this right. Please reach out to us directly so we can review your account, confirm the cancellation requests, and ensure any appropriate refunds are processed promptly. If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help! — Get Thin MD Team
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