Global Botslab

The customer service chat was very helpful

The customer service chat was incredibly helpful. The representative resolved my issue immediately once I explained what I needed.

Customer service is great

Customer service is great! And being available 24/7 is so helpful. Thank you for the much appreciated support with my account as well as installation.

thanks

thanks, appreciate for the help

Great!

Great! My wife feels much safer now.

Really good communication in the I’ve…

Really good communication in the I’ve Chat, thanks for your help

I was seriously struggling with…

I was seriously struggling with connecting my camera to my internet, The after sales support from,Felicity helped me so much. She explained what I needed to do with easy and clear advice and I was connected back up in no time with my doorbell camera. Thank you, Felicity 🥰

Amazing camera

Very helpful customer service

Very helpful customer service, very fast, very easy, very friendly. I am satisfied

The G980H multichannel

I purchased the G980H multichannel dashcam. I had no issues with the two G980H versions on two other vehicles and found them great. This one was for a convertible car, so I am using the two side cameras as well. I ruined the elbow connector on the cable going to the rear camera mounted on the rear of a seat (totally my fault!) and Felicity had organised replacements from Botslab to be sent within hours ! Brilliant Customer Service ! As good as that previously received from Kelly and Anita! Highly recommended!

Excellent products and support

We bought the G980H multichannel dashcam. We had no issues with the device over the couple of months since installation. Support via chat was excellent. No wait and the agent was quick to refund a purchase for the wrong accessory (correct part was out of stock). Highly recommended!

5 stars all the way

I have to take the time and express my satisfaction and gratitude with customer service. Curtesy, knowledge, understanding, it's all there. The advisor I was talking to could not help enough.

These guys have been great

These guys have been great! I had 2 cameras die, and without hesitation, they replaced them, and sent product return labels. Then, when I had a question about a different model of camera, they were immediately knowledgeable and didn't give me the run around! Very pleased! Will be referring a lot of business their way!

Custom services made my experience…

Custom services made my experience pretty good, Only 4 stars because when you get something new you're excited,but when you open the box and the SD card is missing and can't use the product right away it's saddening, But the quick response from customer service and handling the problem within a few emails made me satisfied

The Best

The best Dash Camera I have ever seen Botslab G980H

I love my doorbell

Excellent Product. Even better Customer Service

I ordered the full kit with 4 PTZ outdoor cameras, 1 indoor camera and 1 doorbell camera. Everything arrived (within 4 days) and had everything I needed. I did the doorbell and inside camera first, and prepped the others cameras for installation. Unfortunately my wife found the “empty” box and disposed of it, but it still had the 4 solar panels inside. I called customer service, prepared to purchase 4 new ones, but Bella, while initially telling me they can’t sell the separately, told me to give her a chance to elevate the request to management. Within 2 days I received an email saying that new panels were being shipped, and 3 days later I received them, NO Charge. This is customer service done right. Note: I separately purchased corner mounting brackets to allow 270 degree pan on each corner of the house. The tracking feature and the base station allows me to follow someone 360^ariund the house and produces a single video with all 4 cameras “stitched” together.

Excellent product and service.

Very disappointing experience with both…

Very disappointing experience with both the product and customer service. The dash cam worked fine on the first day after installation. However, when I later tried to connect to download videos, it could no longer connect to the device’s Wi-Fi. I followed all the troubleshooting steps provided by customer support, including resetting the device, reinstalling the app, and reconnecting multiple times, but nothing worked. What’s most frustrating is that customer service kept asking me to repeat the same steps over and over again for three days, and repeatedly requested videos of the issue. This was extremely time-consuming and exhausting. Even when I requested a replacement, I was not given a clear solution and was instead asked to repeat the same process again. Overall, I am very disappointed with both the product quality and the support. I do not recommend it.

0 🌟 for this company

This is the worse company I've ever had the displeasure to deal with. I had the 4 camera set with doorbell. Firstly the doorbell never got any notifications even when people were only 4 ft away secondly the cameras didnt send through any notifications when there were clearly people in the range for notifications. I also have eufy cams (which i was going to swap for so had both up at the same time) which have me the notifications straight away. So whilst being in the return period i decided these were faulty as im not getting any security if i dont get any notifications,(my router has 1 gig download and 150 mb upload, and the cameras were 10 feet from the router) so botslab agreed with a refund and sent me 2 return labels but both are duds the first sent the parcel to nowhereand the second actually send the item back to myself, after i complained again i received a correct label this was on the 11th of march. Which I quickly went back to the post office and sent it. The label say 24 hours delivery which when you check the tracking it is back in Manchester and says its going to be delivered by 12.00 on the 12th. Ive wrote multiple times to botslab explaining ive done all I can, the items were finally signed for and recieved on the 24th of march. Which botlabs seem to of held up the delivery by not choosing a delivery day until i had to get paypal involved, now that was 6 days ago where they have the items back in their warehouse but now saying they dont know where the package is to confirm its been returned. The customer service is just a scripted dialogue of how they are waiting to hear back from their warehouse. Im sure after 6 days now the company should know if the parcel is there. Ive noticed im not the only person botslab have done this too, The cameras are faulty and not worth the money paid. PLEASE LISTEN TO MY ADVICE AND STAY AWAY FROM BOTSLAB YOU'LL REGRET IT IF YOU DON'T. BOTSLAB IF YOU READ THIS PLEASE ISSUE MY REFUND AS YOU HAVE YOUR ITEMS ALL BACK IN YOUR POSSESSION. THANKS

Botslab Video Doorbell works exactly as…

Botslab Video Doorbell works exactly as described and Botslab Bella customer service is very helpful and responsive to any needs.