Goodevas

Mange tak, fordi du har taget dig tid til at give os feedback! Vi sætter stor pris på din tålmodighed og forståelse i forbindelse med den længere leveringstid, og vi beklager endnu en gang forsinkelsen. Vi ved, hvor vigtigt det er at modtage sin ordre til tiden, og vi arbejder løbende på at forbedre vores leveringsproces. Samtidig glæder det os meget at høre, at du er tilfreds med kvaliteten af ​​vores produkter. Det betyder utroligt meget for vores team at vide, at de har levet op til dine forventninger. Endnu en gang tak for din tillid og støtte. Vi håber, at dit barn får mange skønne stunder med klatresættet! 🧡

We're truly sorry to hear about your experience and completely understand your disappointment, especially knowing that this was something your daughter was looking forward to. Please accept our sincere apologies for the delays and the inconvenience caused. This is certainly not the experience we want our customers to have. Could you please send us your order number? We'd like to review your order personally, check its current status, and see what we can do to help resolve this situation as quickly as possible. We look forward to hearing from you.

Dear Andreea, Thank you so much for your wonderful review! We are truly happy to hear that your little one is already enjoying the product and that you feel confident in its safety and quality. It’s also great to know that the assembly process was smooth and that you appreciated the packaging design as well — we love adding little touches that make the experience more special. We’re grateful for your honest note regarding the delivery time as well, and we appreciate your patience. Most of all, we’re delighted that you feel it was worth the wait. Thank you again for your recommendation and support! 😊

Dear Fabio, Thank you very much for your wonderful feedback! We are delighted to hear that your little explorer is enjoying the product so much. It’s always a pleasure to know our products bring joy and support children in their development and play. We truly appreciate your support and wish you many more happy moments together!

Thank you so much for your lovely feedback! We’re really happy to hear that the toddler tower was easy to assemble, lightweight yet sturdy, and the perfect size for your 2½-year-old 💛 We truly appreciate you taking the time to share your experience, and we hope your little one continues to enjoy it for a long time!

Dear Justine, We are sorry to hear that you are dissatisfied with your experience. The screws shown in your photos are part of the product’s intended construction and comply with the tested safety design of the climbing frame. Nevertheless, we fully understand that some customers may prefer a different visual appearance or additional coverage. For this reason, our customer support team provided recommendations on possible ways to cover or hide the screw ends if desired. We always aim to assist our customers and take all safety concerns seriously. We appreciate your feedback, as it helps us continue improving both our products and customer experience.

Dear Miss Cleary, We are very sorry to hear about your experience and sincerely apologize for the frustration caused. We would like to kindly mention that we replied to your email on Friday, May 22nd. Could you please check your inbox as well as your spam/junk folder in case our response was filtered there? We truly understand your concern regarding the delay and communication issues, and we are very sorry for the inconvenience. Please rest assured that we are here to assist you and resolve the situation.

Dear Mia, Thank you so much for your wonderful review! We are thrilled to hear that your little one is already enjoying the climbing set at just 9 months old. It also means a lot to us to know that you were happy with our customer service and support. We always do our best to assist our customers as quickly and smoothly as possible. Thank you again for your trust, kind words, and support — we truly appreciate it!

Dear Georgiana, We are truly sorry for the experience you have had with your order and completely understand your frustration and disappointment. Please accept our sincere apologies for the delivery delay, the condition in which the package arrived, the missing screws, and especially for not meeting the timeframe you clearly communicated to us regarding the spare parts shipment. This is certainly not the level of service we aim to provide to our customers. We fully understand how upsetting this situation must be, particularly after multiple delays and unmet expectations. Your feedback is very important to us, and we take situations like this extremely seriously. We would still very much appreciate the opportunity to review your case once again and do our best to find a proper solution for you. Thank you for bringing this to our attention, and once again, we sincerely apologize for all the inconvenience caused.

Dear Darko, Thank you so much for your wonderful feedback! We are truly happy to hear that the delivery was fast and that you are satisfied with the quality of the solid wood product. It is especially great to know that your daughter enjoys it so much and that it supports active play — that is exactly what we aim for. We also really appreciate your thoughtful comparison and kind words about promoting activity over plastic toys. Feedback like yours means a lot to us. Thank you once again for your support, and please feel free to reach out anytime if you need anything.

Thank you so much for your kind words! 😊 We’re delighted to hear that you had a great experience with our customer service and that you’re happy with the quality of the items. It means a lot to us that you see them as something your little one can grow with. Wishing you and your child many joyful moments of play and development!

Dear Martin, Thank you so much for your feedback! 😊 We’re really happy to hear that you and your child are enjoying the product - and that assembling it together was a fun experience! We’re truly sorry to hear about the condition of the packaging. Your comment about the box is very helpful, and we’ll definitely take it into account as we work on improving our packaging. Thanks again for your support, and we hope the product continues to bring lots of fun!

Dear Marieta, Thank you so much for your wonderful feedback! 😊 We’re absolutely delighted to hear that your little one is enjoying the 4-in-1 Montessori climbing set and that it’s helping her take those exciting first steps toward standing. It’s so lovely to know she’s exploring and engaging with the whole set! Wishing you and your baby many more joyful and active moments together.

Dear Shelley, Thank you so much for your wonderful feedback! 😊 We’re really happy to hear that you love the Swedish Ladder bundle and that your kids are enjoying it so much—that means a lot to us! We’re sorry again for the delivery issue, but we’re glad our team could resolve it quickly for you. Thank you for your understanding and support.

Hello! We truly appreciate you sharing your experience with us! It’s great to know everything met your expectations and arrived just as planned. Enjoy every moment with it, and thank you for choosing us!

Dear Anasty, Thank you so much for your kind words! 💛 We’re truly happy to hear that you had a smooth experience with Goodevas and that everything—from ordering to delivery—met your expectations. It means a lot to us that the “Made in brave Ukraine” message resonated with you. We’re especially glad your son loves the shelf—that’s the best feedback we could hope for! Thank you again for your support!

Dear Eleni, Thank you for your feedback, and we’re very sorry to hear about the condition in which your package arrived. This is certainly not the experience we want for our customers. All of our products are carefully packed before shipping, so it’s very concerning to hear that the package may have been damaged during transit. Could you please provide your order number so we can look into this matter more closely? We kindly ask you to check the contents when you have the opportunity. If anything is missing or damaged, please contact us directly, and we will do our best to resolve the issue as quickly as possible. We truly appreciate your patience and understanding, and we hope to make this right for you. P.S. Thank you for your message, and we are very sorry for the inconvenience caused. To help you as quickly and effectively as possible, we would like to kindly ask you to write to [email protected], so we can communicate directly regarding the issue and offer the most appropriate solution. Additionally, please send us photos of the box and the affected parts so we can properly assess the situation and assist you further. Thank you for your cooperation — we are here to help and will do our best to resolve this quickly for you.

Dear Monika, Thank you so much for your kind words! We truly appreciate your feedback and are happy to hear that you were satisfied with our customer service. It was a pleasure assisting you - please don’t hesitate to reach out if you ever need anything in the future!

Dear Kiki, Thank you so much for your detailed and honest feedback! We’re really glad to hear that your first climbing set arrived quickly and without any issues, and that overall you’re enjoying our products. At the same time, we sincerely apologize for the delay with the second order and the small defect you encountered. We also appreciate your patience while getting in touch with our customer service — your understanding means a lot, and we’re happy to know our team was ultimately able to assist you. Regarding the adjustable foldable Montessori tower, we’re pleased to let you know that our adjustable step stools are expected to be restocked in the second half of April. We hope you’ll be able to get one very soon! Thank you again for your support and for considering more of our products — it truly means a lot to us 😊

Dear Taylor, We’re very sorry to hear about your experience — this is certainly not what we want for our customers. We understand how frustrating it must be to receive an item you can’t use. Could you please share your order number with us? We’ll look into this right away and make sure we resolve the issue for you as quickly as possible. Thank you for bringing this to our attention, and we truly appreciate your patience.