Gossby (gossby.us) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 76% of reviews are 4 stars or higher and 18% are 1 star; The business has not yet replied to negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
I ordered a shirt on 12/5 and a few days later received an email saying expected arrival was 12/13. I tracked the order and it said Cincinnati,OH on 12/12. On 12/13 the tracking said Honolulu, HI!
I live in OH so was surprised to see that.
I called the 1-800 number and had 2 condescending customer service representatives. The first woman hung up on me and the man was just rude.
I got better results via chat and that person escalated to a manager.
I received product 12/17, a day before company gift exchange but I’m disappointed that this company is really in China and they lie and say they’re in the US.
My 3 year old great grandson LOVED the chef puzzle!
K
Kelly · 1 review · Experienced 2024-11-20 ·
★★★★★
VERY disappointed. Quality much worse than previsou order.
I just received my 2nd mug and it was horrible! I ordered a very similar mug a couple years ago and it was perfect but now they are being processed out of the country apparently as that is where my payment was processed. You cannot read the writing/names or tell what kind of dogs they are supposed to be. Very disappointed.
Great experience. Ordered the hat that says “protected by (insert name of dog)” for our future grandson. Order was delivered promptly and just as expected. Good quality.
Our son and daughter in law absolutely loved it!
Very happy customer!
D
David Nelson · 3 reviews · Experienced 2022-11-27 ·
★★★★★
Worst Customer Service Ever
Placed an order in October. As of 11/27, I still have not received the order. The company is doing nothing to track the order. The only thing they offered is to return half of my shipping costs. That is a slap in the face. They pull at your heartstrings with their sentimental products and then don’t deliver. Buyer beware if you are trying to get something on a timely basis.
G
Gracie · 5 reviews ·
★★★★★
Mugs
I Purchased 5 mugs for my sisters and myself. We all, including me, opened them at the same time on a ZOOM call. We really do like them. I will be purchasing more for this Christmas.
I
Iris · 4 reviews ·
★★★★★
Very good customer service
I ordered the mug with a Peaking Cat, and contacted customer service when it didn't arrive a couple of weeks after it was supposed to be delivered. Probably got lost during transport after it arrived in The Netherlands (that was as far as the track and trace went). They replied very quickly and prepared a new shipment immediately. This one was delivered within the expected delivery time. The mug is exactly as expected, it was a gift for my boyfriend and he's very happy with it!
A
Alice · 1 review ·
★★★★★
Beautiful mugs
Love the personalized mugs. Great gift for each of my sisters.
L
Lejla Svensson · 4 reviews ·
★★★★★
The final price on the page does not…
The final price on the page does not match the final cost I payed. Bad bad bad but very good support that made it possible to cancel
J
JenniferSquire · 2 reviews ·
★★★★★
Had a wonderful experience
Had a wonderful experience! Arrived in record time! Very impressed, and the quality is perfect!
G
Geraldine Morrissey · 5 reviews ·
★★★★★
One of the mugs was incorrect and I…
One of the mugs was incorrect and I never got a reponse to my previous emails
K
Kathy Kihata · 2 reviews ·
★★★★★
This gift was for my mother
This gift was for my mother. There are 5 girls but we lost our sister years ago. I did not want to forget her since we could only put 4 daughters on the mug so I listed her name with mine. My mom was really surprised and loves the mug. Thank you for this unique gift. I really loved creating the mug and all the options. All the characters look like my mom and sisters from the back.
S
Sian Gill · 1 review ·
★★★★★
Brilliant quality and fast delivery…
Brilliant quality and fast delivery service
M
Madeleine Henderson · 1 review ·
★★★★★
Beautiful products
Beautiful products! Our families loved these gifts!
K
KS · 3 reviews ·
★★★★★
Touching Christmas gift
As a Christmas gift for my daughter I ordered a personalized mug of her & her dog on a beach, two of her most favorite things. The endless number of options that were available to personalize it made it so easy to make this look so great, and it turned out better than expected. When she opened it she was immediately brought to tears because it really does look like her & her dog on the beach. Thank you for letting me be able to give her such a great gift!
I
Iris · 1 review ·
★★★★★
I've ordered with Gossby twice now
I've ordered with Gossby twice now. First time the item arrived around the time they said, and it was amazing. Good quality print, exactly like ordered. The second time my order got lost in the mail (Not Gossby's fault), and they refunded me the same day. Amazing customer service. Will re-order the mug that got lost, because the products are so cute!
S
Shannon Dole · 2 reviews ·
★★★★★
Products were beautiful and amazing…
Products were beautiful and amazing quality!! Highly recommend shopping from Gossby!!
C
Chantelle Sterenberg · 3 reviews ·
★★★★★
It was beautiful
It was beautiful, but smaller than I thought it would be. More of a decoration than a coffee mug.
T
Tracey Marlowe · 1 review ·
★★★★★
I ordered two blankets for my daughters…
I ordered two blankets for my daughters for Christmas ‘I love you to the moon and back’ and they were just beautiful, exactly as advertised and I’m delighted with them., I was just sorry that I didn’t order bigger blankets.
K
Karynn V · 2 reviews ·
★★★★★
Personnalized mug
The product (a mug with a drawing boyfriend and our dog) was really nicely done and arrived within 2-3 weeks which was reasonnable
