GoTrusted

We're sorry you had trouble connecting. We suggested to check your device for security software or test on another device as the connection blocking did not appear to be a network block. Security software will sometimes block VPN software.

Thank you for your review. We've lowered prices significantly since you signed up originally. Please see our website for the lowered pricing.

Android phones connect using their built-in VPN software. Stability can be an issue since Pixel seems to have many reported issues when using their built-in VPNs. Other Android phones have been tested by us to be connected for days using their built-in VPN software which shows the issue is more on the specific Android version side. Regarding the IP location, many websites provide poor quality IP location service and are not always accurate. If you use a reputable service like iplocation.net you will see our French locations are in indeed in Paris as they have always been. Feel free to send us any questions through support as we love hearing opinions and clarifying issues.

We do apologize for service or access issues. It was a shame that we were unable to confirm if the issue was with the Internet service or the VPN as others were able to access the same service from your country. It was not just a question of Internet speed, but also of packet loss to the media you were trying to reach that could have affected your experience. You should note that we cancelled your account the day before you wrote your review as you requested. Your email was very direct with requesting cancellation and so it did not appear that you needed a reply other than cancellation of your account. An automated email was sent letting you know that they account was cancelled. Perhaps it fell into your Spam folder?

We have in our Sent folder a long email to answer all your questions that we received sent 7 hours after you emailed us. If you'd like us to forward that email please let us know. Perhaps our email to you ended up in a Spam folder?

Our VPN app cannot close the connection unless you specifically tell it to by hitting Disconnect. Only a problem with the underlying Internet will cause a miscommunication of the VPN service which then fails and then reports as disconnected. We don't see any requests for Support from you so we were unable to make recommendations that might've remedied the situation.

We only received one support email from you and that was answered the same day. It may be that your emails were being blocked by China. We recommend that you use an email service that won't be blocked by China and use a VPN while sending and receiving emails so they won't get blocked in either direction. Our apologies for your experience.

This review was written 2 days after your account was shutdown due to your billing information becoming expired. You were emailed about this issue and given 2 days to correct. Until new billing information is provided, we must suspend the account. We do thank you for being a valued customer for more than 10 years. In that time we only received one support request from you and no responses were received to what we sent.

Our apologies for your experience. We did provide instructions for connecting through L2TP but were not given back enough information to help you connect. Something as simple as having an extra space after your email address or password could cause the connection to fail and so require you to check to ensure you can connect. We strive to make our service as easy as possible to use but need communication to help work through issues with your connection.

Thank you for your review and thank you for continuing to be a valued customer. We have not received any support emails from you but if you continue to have an issue with access, please emails us at [email protected]

Thank you for your review. We have a good portion of our customers in China connecting still. We hadn't received an email regarding your questions or issues until you cancelled. In our response to your email, we did mention that we have a kill switch on our application and a no-log policy (except for general network monitoring). Additionally, we use disk-less servers and multiple protocols in our apps. We should be more public with these details but prefer to answer directly to customers questions regarding security.

Hi, Your credit card has expired. Please update your billing information to continue access. We will contact you through support as well so can help you further. The GoTrusted Team

We will be offering new lower prices in the next few weeks. Thank you for your suggestion.

Our apologies for your experience. We didn't receive an email from your through support regarding your issues so we were unable to help make suggestions to try to solve the issue.