Greenbox Capital

Dear Jerry, We appreciate you taking the time to share your feedback with us. We understand your frustration, and we'd like to address your concerns. First and foremost, we want to clarify that our goal is always to provide full transparency regarding our fees and terms prior to disbursing any funds. We take proactive steps to ensure that our customers are well-informed about the terms of their funding, including any associated fees. Regarding the setup fee, this fee is a standard practice in the industry and is communicated clearly on the first page of the offer checkout, and again in the agreement you signed before accepting the funds. Regarding the "Stacking fee", we understand that this can be perceived as an additional cost. This fee is associated with borrowers who proceed to take multiple advances from different companies, after receiving our funding and without our approval. It is disclosed in our agreement and highlighted as a condition in the offer checkout. If our product doesn't end up suiting your needs and we cannot approve additional funding, we require to be paid off. When we initially underwrite, we do not factor in stacking to the overall cost. This allows us to give better pricing to our customers, and only add the cost to those who stack. It is important to note that this policy is in place to manage risk and ensure responsible lending practices. We acknowledge your concerns about the interest rates, and we do strive to offer competitive rates in the industry. However, interest rates are typically influenced by various factors, including creditworthiness and market conditions, which may result in rates that vary from one borrower to another. Transparency is an important commitment of ours. We encourage you to reach out to our customer service team if you have any further questions or need additional clarification regarding your terms. We are here to assist you and address any concerns you may have. Sincerely, Greenbox Capital Support Team

Dear Brian, Thank you for taking the time to leave a review. We take all feedback seriously and we appreciate you bringing this issue to our attention. To address your comments; a setup fee and tax return are common components with many lenders in our space when funding reaches a certain threshold. We provide this information upfront to business owners who apply with us directly, and partners, to avoid wasted time in applying for a product that may not be a good fit for their business needs. Regarding the 8821 form, the default form requests 10 years of history. It was following your inquiry when our team member reached out to inquire if we can revise the form, to service you the best we can. There was no malintent, but rather a service-oriented Greenbox Capital representative communicating the standard format of the 8821 form provided by Tax Guard. Tax Guard is an entity separate from Greenbox Capital. Per their terms, Tax Guard will reject altered forms that do not meet their specifications, which you experienced firsthand. We understand each business is unique and how it is important that business owners clearly understand our process to determine if it’s aligned with their needs. Unfortunately, when working with 3rd parties, some communications can fall through the cracks. We recommend before applying for financing through a third party requesting the lender’s name and reach out directly to ensure you have all the necessary information needed to make an informed decision. At Greenbox Capital, we believe it is important to conduct business where there is mutual alignment. Unfortunately, in this case, there was not. Per our policy, when funding is not yet final, we retain the right to rescind an offer based on a variety of factors that can influence a funding decision. In this case, this was the right decision for our company. Greenbox Capital Team