Web site does not include a mailing…
Web site does not include a mailing address or phone number.
About Grove Collaborative
Data updated- Website
- grove.co
- Category
- Home Services
- Location
- United States · San Francisco
- Status
- Unclaimed
- Last 12 months
- 15 reviews
- Replies to negative
- 0% (0/47)
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Is Grove Collaborative legit?
Grove Collaborative (grove.co) has a 1.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home Services and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 15 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Performative Activism at Its Best
I came to Grove Co as an alternative to Amazon. Grove has built their brand around sustainability and I thought it was a company I could feel good about. However, they recently partnered with Amazon as a shipping carrier. They didn't disclose this to customers. They didn't give us a chance to opt out. A sustainability company partnering with one that is actively destroying our planet is disgusting to say the absolute least. When I expressed this to Grove, they offered me a $5.00 discount and assured me my views would be considered. That's it. That was their solution. The shipping carriers are automatically assigned and customers get no say in the matter. This partnership represents a fundamental misalignment of the values Grove Co claims to hold and they don't seem to care.
Grove partners with Amazon!
I have been a Grove Customer since they started. I overlooked some accusations of greenwashing associated with the bamboo products and the carbon footprint thereof because I liked many of the ecologically sound options they offered like glass bottle refills on soaps and aluminum bottles of same. There were some glitches along the way with their subscriptions but overall I felt like the quality and ecological benefits outweighed some minor inconvenience. Fast forward to my latest order. I opened my emailed notification of shipment and saw that my order was being Shipped by Amazon. I do not shop on Amazon on purpose. I do not want to support Jeff Bezos, I do not want to give him my money. It is a moral issue for me and finding out that Grove has partnered with Amazon is a shock and disappointment. I contacted grove and questioned this new policy and was told that it was a decision made to keep them carbon neutral etc. I have cancelled my subscriptions and let them know that I do not want Jeff Bezos, one of Trumps billionaire buddy's to get any of my money and will take my business elsewhere. The world is burning, our country crashing and Grove is partnering with Amazon. That's an easy hard No for me. What a disappointment.
I ordered direct from Grove…
I ordered direct from Grove Collaborative because I wanted to avoid Amazon. Amazon ended up delivering the order, including Amazon packaging. If that is going to happen, I will order directly from Amazon at significant cost savings IF I ever order again.
Would not recommend
Would not recommend. I was a subsriber for years. They made some changes recently, specifically with shipping carriers, and when I had a problem with it, they offered to help me cancel my subscription instead of offering any other resolution. Terrible customer service.
Typical Terrible experience
Terrible experience, always on call waiting listening to that music. Communication is terrible. It would have been nice to receive the scripts we actually spoke about. 8 days wait to rectify "one" of the "three scripts" Doctors Interval doesn't able me to fill my grams for the month leaving me 40 grams short. Called many times spoke to someone who could barely understand English. Multiple times phone disconnected only to go through the whole process again, with another person who can barely understand English. No this is a nightmare, from the start a month ago. No-one is interested in helping me out, they don't even understand what I'm saying. If you want this kind of treatment, come on over to grove. Frustrating and disappointed also left in chronic pain.
Good luck trying to cancel
Good luck trying to cancel! I cancelled THREE months ago, and they still charge me and ignore any email I send to cancel. I have never had such a HUGE problem with any company. This is the WORST!
Lacking stock
Spent the whole day shopping with my new membership. After a few hours, checking out, I was disappointed that the VIP gift I choosed is gone in my cart. Now says sold out. Few things needs improving is to refresh the free gifts available to choose from. There were only 3 items, 2 were already claimed before I shopped. Same with free samples. I did noticed that comparing with and without subscription was biased. It said more free samples with membership, but before signing up...it was the same number of free samples if I didn't have a membership. The shipping costs changed without a membership which you will need to spend $79 in order to get free ship...which is why i chosed to pay the membership. Even spending $29 a year...Im doubting now where am I saving anything if I don't get my free gifts. I was about to place an order, but now I can't due to their unavailability. I also noticed lack in stock with their Mrs. Meyers.
Loyal Customer, But I’m Done
I was one of Grove’s earliest supporters — I loved what they stood for and told everyone about them. I even tested products for them! But the Grove I fell in love with isn’t the same anymore. Customer service has really gone downhill, and it’s just not worth it now. I cancelled my membership today. Save yourself the frustration and look somewhere else.
It was a nightmare to cancel
It was a nightmare to cancel. They kept sending me products after I canceled and charged my card. Multiple times a month I would write them, because you can not contact via phone. Finally they said send the product back and we will refund. I sent back and never got a refund.
Great experience
Such a pleasant and positive experience...
Swimming teacher anna-national aquatic center
We have been so lucky to have Teacher Anna for swimming lessons for both of our children in the national aquatic center. My son found swimming very difficult and we tried lots of different lessons over 3 years with no progress. Within a few weeks of group lessons with Anna he had come on ao much. Anna's classes were so fun for the kids but also really well organised. She has such a good way with the kids and could give all the kids some 1:1 attention and alter the activities according to their level. My son has now moved to level 2 thanks to Anna's great work woth him. We never thought that would happen! My 4 year old daughter has now started with Anna and she was so reluctant to even get into the pool. Once again Anna's patient and friendly nature had her loving her swimming lessons. Everyone in our family used to dread swimming day! Anna has turned this around for all of us. It is fantastic seeing the kids make so much ans have so much fun. I can't recommend Anna enough
Do Not Fulfill Their Promised Incentives
The say you’ll receive product if you spend so much amount of money. I should have received two free items with how much I purchased and I did NOT receive them. Grove never reached out to inform me that they could not fulfill said items. I will absolutely not be buying from them again. It’s incredibly manipulative to use incentives to get your customer to spend more and then unfulfill them.
Ordered two items
Ordered two items. One tracking number provided for order. 1 item arrived and Grove marked the order complete. Can only reach them by email and yet, no email is provided on website.
You are forced to buy items you don't need.
Once you subscribe to an item, you have to keep at least one subscribed item in your cart, regardless of whether or not you need it, otherwise your entire cart will be deleted and reset for next month. This is entirely your fault because you removed the item despite the warning that never popped up, and they won't do anything about it. Grove claims they're not forcing you to buy items you don't need because your options are to either buy the thing you don't need or buy nothing at all. You will NEVER speak to an actual supervisor, and they are super dodgy and won't provide a reason why.
Laundry detergent ordered and took 1 month to arrive
We ordered a couple bottles of Dirty Labs detergent on May 24th. Two weeks later it hadn’t arrived so I called and someone who answered the phone said, “oh, we had a lot of shipments that never arrived”. So, I had them reship. A couple weeks go by and nothing so I called them again and their message now states they weren’t answering their phone and to submit something on their website.At which point I called my credit card company and had them reverse the charge due to I never received the product. Finally one day they arrived. I waited to see what they’d tell the credit card company. SP Grove then took almost the entire month that they were allowed to refute before they said they shipped it a full 1 month past when I’d placed the original order. Like the products but this company’s operations and their customer support means they won’t get anymore of my money.
I loved being a VIP member
I loved being a VIP member. They have amazing sales and free products you can choose from if you submit an order and to add to another order. Anytime I had an issue with a product, they provided prompt and thorough customer service: providing a credit so that my next order was discounted in the amount of the product reported. They continued to improve each year with more deals and rewards whether you were a VIP member or not.
I think the system prevented me from…
I think the system prevented me from giving a "0". Extremely bad return service. No response to return request sent via email. No call number, online chat, whatsoever. Email is the only way of communication, and I can't get a hold of them. Nothing can be more frustrating than that for an online shopper.
Incredible customer service
Incredible customer service! I accidentally submitted 2 of the same order, and I was immediately connected with an agent using the site's chatbot on a Saturday. She cancelled the order right away and helped close out an email I had sent to make sure both orders didn't get cancelled. Blown away, and the product selection is wonderful. Love that the shipping is carbon neutral, as easy as Amazon (with the same low prices) and much better for the environment.
Awful customer service
Awful customer service. Do not use them. They are gaslighting and rude. Would not shop with them again. I would rather shop local.