Gusto (gusto.com) has a 1.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
What people say
K
Kevin Fahey · 2 reviews · Experienced 2026-03-02 ·
★★★★★
I wish I had visited these reviews…
I wish I had visited these reviews before signing on with Gusto. The overall sentiment here is spot on. The platform itself is fine. The issue is their customer service. They were remarkable unhelpful in a situation where they could have easily done the right thing. Rather than fix the issue on their side, they offered temporary pricing adjustment and advised that I call back in every 3 months to see if they can extend the pricing adjustment. Absolutely not doing that. I'll be moving off their platform ASAP.
Reply from Gusto2026-03-02
Hello Kevin,
We’re genuinely sorry to hear this was your experience. We know how important it is to feel supported, especially when something doesn’t go as expected.
Our team did take time to review your situation carefully and shared the resolution that was available, though we understand it wasn’t the outcome you were hoping for. We never want anyone to walk away feeling unheard, and your feedback truly matters.
We appreciate you giving us the opportunity to support your business and wish you nothing but success moving forward.
K
KJ · 2 reviews · Experienced 2026-02-02 ·
★★★★★
Scam
It was easy to set up, but hard to make changes once things were set up and impossible to communicate with anyone from Gusto - you could only ever talk to a useless bot. Also very expensive for the service you get. When we shut down our payroll, they charged us $500 to "close our accounts" and file any outstanding payperwork, taxes, etc. Except all they did was send us to another company that provided us with a checklist of how to close our accounts on our own.
Reply from Gusto2026-02-03
Thank you for sharing this feedback. We’re sorry the experience didn’t meet expectations, especially around making changes, getting timely support, and the account closure process. We understand how frustrating it can feel to pay for offboarding assistance and not receive the level of hands-on help you expected. We appreciate you taking the time to share this, and we’ll use it to improve both support access and the shutdown experience for future customers.
D
Darren · 7 reviews · Experienced 2025-12-06 ·
★★★★★
It's does basic payroll Ok
It's does basic payroll Ok. No idea if tax withholding is correct as it's so complicated and non intuitive. Trying to add a bonus payment or similar is nigh on impossible to do and make sure tax is correct. Be as well hiring a 3rd party human company to do this instead.
Reply from Gusto2025-12-09
Hi there. We’re sorry the experience with bonus payments and tax withholding hasn’t felt straightforward. We appreciate your feedback, and we’ve shared it with our teams so we can keep improving clarity and ease of use.
