H
Harold Brownfield美国 · 2 reviews · Verified · Experienced 2026-06-03 ·
★★★★★
About Hamiltoncollection
Data updated- Website
- hamiltoncollection.com
- Category
- Hobbies & Crafts
- Location
- United States · Niles
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 97% (28/29)
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Is Hamiltoncollection legit?
Hamiltoncollection (hamiltoncollection.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 78% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-12.
What people say
Easy to use.
Easy Check out
No human Contact available despite trying and getting no where
On April 28, 2026 I posted the review bellow regarding the daunting experience I had with Hamilton Collection Customer Service. Basically, it's a kick the can down the road process. After exhausting several days of attempting to resolve a rudimentary issue proved too much for Hamilton Collection Customer Service. Despite multiple requests and posting a 1 Star Review they again responded the same send an email to customer service. After over a month of trying I have decided to take my business someplace else that values customers who spend thousands of dollars. For my fellow veterans watch your back. If you have a defective product or other issues do not expect resolution by human contact. They don't exist. I Purchased a 1963 Corvette Stingray Clock. The Clock was defective and was provided a return label. The Clock was returned by USPS on March 12, 2026. On or about April 10, 2026, I called customer service and was told it takes 3 months to process a return. On April 27, 2026, I called customer service to follow up if the return was processed. The customer service rep stated there was no record of my return, I provided the tracking number which shows the clock was delivered to Hamilton Collection on March 17, 2026, at 9:10 AM. Fortunately I was dealing with a competent customer Service representative that processed a new clock be sent to me. If you deal with Hamilton Collections their sales and marketing are unstoppable. When it comes to dealing with an issue it's a tossup between a competent or incompetent customer service rep. Keep your records, Hamilton system is designed to keep your money while ignoring your issue. Hamilton response to my review was I need to contact them. Not worthy of a call from them. Corporate mentality. Another example of a substandard costumer service. If only it was similar to their marketing efforts. If I am not worthy of a phone call after spending thousands of dollars on a car collection nobody is worthy.
Reply from Hamiltoncollection2026-05-30
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at [email protected] with your order information. -Layne
Everything I’ve received so far has…
Everything I’ve received so far has been very nice
Has the items I collect
Has the items I collect, always exactly as described and well made. Love all the items!
Everything has been great so far
Everything has been great so far. But haven't received yet. Tracking has been great, delivery scheduled in two more days. I'll let you know then.
Quality die cast models ordered models from hamilton…
Have ordered models from hamilton collection prior always with good service
I ordered my product
The complete order process was fast and…
The complete order process was fast and easy. The product is an interest. The delivery time makes it a quick turn around. You don't have to wait 4 to 6 weeks for your order.
Good products
Purchased Frankenstein,made of…Resin...ugh
Purchased Frankenstein,made of resin,didn't care for. called customer relations,talked to girl,she refunded me and I got to keep figurine. woe was impressed,but when i looked at Frank again I seen something small in packaging,was tip of one of his fingers broke off..not good and how? then I examined it again and notice another finger was broken off on other hand,I just received it and maybe looked at it but nothing to being breaking fingers....cheap resin,what can I say,no wonder they gave me my money back and I got to keep Frankie.
Reply from Hamiltoncollection2026-05-16
Hello, I am sorry to hear about your order. Please reach out to us via email at [email protected] with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
I paid extra to have it delivered by…
I paid extra to have it delivered by the 14th. I received a mail saying it would be late. It’s still in transit.
Reply from Hamiltoncollection2026-05-15
I am sorry for the delay of your order! Please reach out to us via email at [email protected] with the order information or your full address, with a description of the issue so we can assist you! – Anna
easy to order
lots to choose from
Easy to use just scan and pay
Product is beautiful
It was very easy to order my precious…
It was very easy to order my precious moments figurine and I could pay in 3 monthly installments which was also very easy
It was easy to order the product.
Really liked the product & ordering was…
Really liked the product & ordering was easy
Good service
They've been very good and any problems they've pretty well correct it right off the bat, so I've had any problems so far.
Reply from Hamiltoncollection2026-05-07
We’re so pleased to hear that you are happy with your ordering experience! If you post any pictures on social media, we would love if you tag us or share them with us. We love to see the different ways people enjoy their collectibles! - Chelsea
Not sure if I got the same collection…
Not sure if I got the same collection as what the brochure I got in the mail is.
Reply from Hamiltoncollection2026-05-07
Hello, I am sorry to hear that your order is not as expected. Please reach out to us via email at [email protected] with the order information or your full address, with a description of the issue so we can assist you! – Chelsea