Hamiltoncollection

1/20/26

Pick what you want, order, pay, no hassle.

Late Delivery & Conflicting Return Policy

Delivery was two weeks late, and the return policy communication was inconsistent. A 50% refund was presented as an approved resolution, then later reframed as a limited exception. This contradiction was disappointing and undermined trust.

I will never order from them again

I will never order from them again. They are scammers. I ordered a single item not the collection. I have proof. They charged my credit card for the another item I did not order. I told them I didn’t sign up for the subscription and canceled anything that they are sending me. They said it was too late. How convenient for them. THEY ARE CROOKS. Do not buy from them.

I was totally satisfied with my first…

I was totally satisfied with my first order but I am still waiting on an order that I placed two weeks ago. Also, I have not received any updates regarding this order! I hope that I receive it in time for Valentine’s Day!

Received product on time

Received product on time. Love the products.

The offer of free shipping is very…

The offer of free shipping is very confusing.

Easy ordering

Easy site to navigate through and like the installment plan option

Easy to order on line

I believe you did an average order form…

I believe you did an average order form for highly respected companies.

No follow-up

No follow-up. I was not advised that item was shipped. I was not given a tracking number or notfied that it was supposedly delivered. Was charged almost $30 for "shipping & services" for what???? I don't even know if it was delivered. Horrible lack of customer service.

Just a review

Excellent product.Wife loved it

great products

great products, ease of ordering

You always have and continue to have…

You always have and continue to have unique items that aren’t found any where else.

the best collection ever

the collection of different types of cars motorcycles etc was amazing i have shopped many different collections in the past and i have not gotten this many different types to choose from so for that thank you very much and i will be shopping with you guys again soon

I’ve written several emails with no…

I’ve written several emails with no responses. I was looking for my order. I was told it was going to ship by December 26. I called and spoke to a customer representative. They never told me it was on backorder now my order won’t be ready until February. It was a Christmas gift. I wish they would’ve told me instead of lying and telling me I would have it by the 26th.

The quality of the product was…

The quality of the product was beautiful. It was a christmas present and my son was pleased.

your people always help when you call…

your people always help when you call them!!!

Hamilton Rewards deceptive membership

I ordered a figurine from the Bradford Exchange and was charged (more than I expected) on November 14th 2025. The charge in PatPal came from the Hamilton Collection with no explanation of how the companies are connected. Subsequently, on December 16th there was a charge on my PayPal for the Hamilton collection rewards program. I have no memory of joining a rewards program, certainly didn’t intend to, and believe the membership acceptance was hidden in the original ordering process. I complained to both Bradford Exchange and Hamilton Rewards customer service. My original order charge was refunded but the second charge for the rewards membership was not. Additionally, my membership was not cancelled, I had to put out a block payment on my PayPal account. Repeated emails with Hamilton Rewards Customer Service have failed to garner an acceptable explanation or an assurance that the second charge will be refunded.

Very difficult to track purchase

Very difficult to track purchase. I still don’t have verification it’s been delivered. I don’t want to have an online account. I only want to be able to purchase one item.

SLOW SHIPPING!

It took way too long for my order to be delivered, considering how early I paid for this item! It's a Christmas gift, and it almost didn't make it before Christmas!