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Hammond & Harper of London

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101 reviews

4.8101 reviews
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About Hammond & Harper of London

Data updated
Website
hammondandharperoflondon.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
101 reviews
Replies to negative
100% (1/1)
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About this business

Hammond & Harper of London are long-time shirt makers in men and womens clerical clothing and have garnered a reputation for incredible quality over the years.

Written by the business, not verified by us.

Is Hammond & Harper of London legit?

Hammond & Harper of London (hammondandharperoflondon.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-28.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with their purchases. Customers frequently praise the impressively fast delivery services and the smooth, user-friendly online ordering process that makes finding items simple. People consistently note that the garments are of exceptional quality, comfortable to wear in warm weather, and hold up wonderfully after washing. However, some customers also noted occasional issues with clothing sizing or receiving incorrect items during their purchase journey. A few reviewers mentioned that certain shirts ran a bit small or that wrong sizes and differing merchandise were occasionally sent out.

Auto-generated from all reviews of this business. For reference only.

What people say

The turnaround of the goods which were…

The turnaround of the goods which were purchased was very fast, very effective at a price which was very acceptable. And the quality was excellent, which was most important no hesitation in making purchase.

Reply from Hammond & Harper of London2026-06-04

Thank you for your kind review. We're delighted that your order arrived quickly and that you found both the price and quality met your expectations. Quality is extremely important to us, so it's particularly pleasing to know that you were happy with your purchase. We truly appreciate your support and look forward to helping you again in the future.

I had an issue with a size of shirt

I had an issue with a size of shirt. The explanation was both honest and prompt. Hammond and Harper couldn't do enough to resolve the issue. True service as of old.

Reply from Hammond & Harper of London2026-06-02

Thank you for your wonderful review. We're delighted to hear that our team was able to resolve the sizing issue quickly and honestly. Providing straightforward communication and excellent customer service is something we take great pride in, so it's especially rewarding to know that this reflected in your experience. Thank you for your kind words about Hammond and Harper. We truly appreciate your support and look forward to serving you again in the future.

Good website and efficient delivery

Website is clear and functions well. Delivery was on time. The shirt I ordered looks good, though a little harsh against the skin - I guess a few washes will sort that though.

Reply from Hammond & Harper of London2026-05-18

Thanks for your feedback. We’re really pleased to hear you found the website easy to use, and that your order arrived on time. Great to know you’re happy with how the shirt looks too. We appreciate your comments on the fabric feel — some shirts do soften up nicely after a couple of washes, but we’ll also pass your feedback on to our product team as comfort is really important to us.

Good Shirts, Disappointing Customer Service

I like the H&H shirts well enough that I sent to London for them from New York. I ordered shirts in November of 2025 that never arrived. H&H, not I cancelled the order. Try as I might customer service never got back to me about why. I was stuck with a $38.00 shipping charge for shirts I did not receive. I remain angry about that. Being slow to learn from my mistakes, I ordered again. This time I actually got the order quickly, but the shipping and You-Know-Who's rapacious tariffs brought the cost up considerably.

Reply from Hammond & Harper of London2026-05-18

Thank you for your feedback, and we’re sorry to hear you were disappointed with your first experience ordering from us. Regarding your November 2025 order, the shipment was unfortunately returned to us by the carrier after import duties/taxes required by US customs were not paid. These charges are determined by the destination country and, as noted on our website and in our email communications, may be payable by the customer upon import. As the parcel had already been shipped internationally — and additional return charges were incurred once the carrier returned it to us — we were unable to refund the original shipping cost. We do appreciate you giving us another chance, and we’re pleased to hear your more recent order arrived quickly. We understand that international shipping and import charges can be frustrating, and we always aim to be as transparent as possible about these costs before purchase. Thank you again for your continued support of H&H shirts.

Dreadful fit of ladies' polo shirst

The fit of these polo shirts is awful. They're clearly men's shirts sold in the ladies' section. There is no shaping in the garment so that a larger size has to be bought, which is too long and off the shoulders. Please bring back the previous design.

Reply from Hammond & Harper of London2026-05-05

Hi Thank you for your feedback—we’re really sorry to hear that the fit of the polo shirts didn’t meet your expectations. We understand how important a well-shaped, comfortable fit is, and it’s disappointing to hear that this design felt unsuitable. Your comments about the lack of shaping and sizing are especially helpful, and we’ll be sure to pass this feedback directly to our product team for review. We’ve made some recent changes to the design, but we recognise they won’t suit everyone, and feedback like yours plays an important role in shaping future collections. If you’d like, our customer service team would be happy to help you find an alternative item which may work better for you, or assist with a return. Thank you again for taking the time to share your thoughts—we appreciate it.

The items I wanted were easy to find

The items I wanted were easy to find, sizing was simple compared to other sites I've been to which gave me more confidence in ordering. Items arrived in good time, well packaged and presented and all fit well and seem to be of a good quality.

Reply from Hammond & Harper of London2026-04-27

Thank you for your 5* review

My fourth order from this company and another positive one.

The clerical collars I ordered are excellent. They are well made, comfortable to wear, very reasonably priced and arrived earlier than expected. I am grateful to Hammond and Harper and will certainly order from them again.

Reply from Hammond & Harper of London2026-04-22

Thank you for your 5* review, and thank you for your valued repeat custom.

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