HDpiano

Prompt

Prompt, helpful responses. Great service!

What has made this HD Piano customer…

What has made this HD Piano customer service experience great is the quick response and sincere concern to correct my account issue. Lavender is who responded to my inquiry and offered a solution that worked to correct my issue of my favorited lessons were not saving to my account. I followed her support suggestion and the problem was solved. This will keep me onboard as an HDPiano member for life.

HT piano is a great way to learn piano…

HT piano is a great way to learn piano at your own speed. The cost is reasonable and you can learn tricks to make The Learning Easier with how they have set the program up. As far as their attention to detail you can send them an email anytime of the day or night and they will respond within a few hours to answer your questions I'm assure you of what you can expect from them as a company. I have had private interactions with one of the teachers and she it has been so helpful with billing as well as the lessons. Thank you Lavendar and HDPiano

This company is completely untrustworthy

This company is completely untrustworthy when it comes to billing. I signed up in late 2024 for what I thought was one month. Instead, it was for a year. When I saw the charge, I immediately emailed HD piano asking them to reverse the charge. This was in December 2024.They said they could not figure out whose account it was and they simply left it intact. They then renewed the charge again a few days ago for the coming year 2026. When I contacted them the next day telling them the charge was improper, and asking them to reverse the charge, They said they could not figure out who’s account it was and they simply left it intact. They then renewed the charge again for the coming year 2026. When I contacted them the next day telling them the charge was improper and that I had sought to cancel it a year earlier, they said that the cancellation would take affect in December 2026 and they would keep my payment for the whole year of 2026, even though I have never used the service and didn’t want it. Beware of these people. They are completely vicious, and without any morals or scruples.

I am writing again to express my sincere appreciation for Lavender

I am writing again to express my sincere appreciation for Lavender. Throughout the process of restoring your site's "Favorites" section/functionality, Lavender was providing consistent follow-ups. As someone that works in the financial services sector, I know how difficult it is to find employees that are dedicated to providing a positive and problem-solving approach. I want you to know that I am renewing my subscription again in April due to the above-and-beyond service Lavender provided. It would make me very happy to know that he has been recognized for the professionalism and commitment to customer satisfaction he showed throughout. I hope you recognize that you have an outstanding employee, as I highly doubt I'm the only customer that has been treated with such care. Thank you, Lavender. It's interactions like this that reinforce my faith in a future that is both highly productive and compassionate.

Quick response and they actually seemed…

Quick response and they actually seemed to care. Both punctual and gracious!

Learned dance of the sugar plum fairy…

Learned dance of the sugar plum fairy moonlight sonata nocturne in e major nocurne in b flat, fabulous program ,

Colouring incoming notes

Great concept and good implementation with some room for improvement. For non-pianists like me (I am a singer/guitar player) would be helpful to display the incoming notes not only with sings (like E#) but also with different colors (e.g. black piano keys with black/darker colors).

Lavender is a 🌟 HD piano is the best.

Absolutely an amazing app

Absolutely an amazing app! I've learned to play so many of my favourite songs with this app! Can't praise it more

Very helpful

I never set auto renew on anything

I never set auto renew on anything. Cancelled within days of autonew but still charged. Haven't used the service for a very long time that they can see. Should be criminal. They don't follow their own 30 day refund policy. They tell you to ask the payment processor. The payment processor tell you to ask hdpiano. Subscription services are under continued scrutiny but this is the worst I've seen. So even though the right thing to do is refund they won't because they don't have to. That is the image you want for your company. congratulations!

Hi as i loking its looks all good but i…

Hi as i loking its looks all good but i want to test free premium for 24 hours for test to we can see if is that actually worth our money so i really wana see to you gona add that function and mybe is batter if you make your own mobile/pc app for any divice ☺

Great tutorials,comprehensive and…

Great tutorials,comprehensive and accurate

Understood annual subscription would be…

Understood annual subscription would be $97. No warning of impending charge. $197 charged. Not worth $197 annually. MAKE SURE YOU CALENDAR subscription renewal date so you can cancel if you’re not using its limited ability to teach you their arrangement of only certain songs.

HD piano have got me out of so many…

HD piano have got me out of so many difficult situations as a keyboard player in a band. Excellent tutorials of which you can take on exactly as taught or edit to your needs. Will always subscribe.

Issues logging in but really easy to use

It would be great if i could access my account. On average it takes half an hour at least to get in, and often i cant get in at all. Sadly the only way to cancel is to login. Its a shame because once in its really good. Update, HDpiano picked up my message quickly and resolved promptly . Really easy to learn songs

Absolutely Love It

I love HD piano, it’s made my piano learning experience so much better with a wide range of songs and really easy to follow tutorials, even for complicated songs. I wouldn’t usually bother to leave feedback for a positive experience but I love the app so here it is. My only disappointment is that they don’t do requests for songs and I really want an Avicii-Sunset Jesus tutorial, maybe one day 😁.

THE go-to place to learn the piano!

As someone who has never been taught piano, this website is truly amazing and I highly recommend it. I am now able to play different songs - thanks to the pace of the tutorials, and how they are clearly explained. Customer support team are also amazing. I've used HD Piano previously for a year and then I sold my keyboard as I was moving out. At the time, my subscription auto renewed and the team were kind enough to refund me as I didn't have plans to continue. Now, I'm back at it again and I'm more excited than before!

Wonderful platform and customer service!