Founded in Singapore, Hekka is an international online marketplace that features a broad range of products and is emerging as a lifestyle shopping platform that brings products at a fair price to netizens. Together with its large audience, Hekka cherishes and celebrates everyday moments through its capability to create an inclusive, cross-border and seamless shopping experience for all. Counting on high-end technology and following emerging trends, Hekka stands as a reminder that living life while celebrating simple everyday pleasures is a great way to achieve life’s fulfillment. To learn more about Hekka, visit www.hekka.com.
Written by the business, not verified by us.Hekka (hekka.com) has a 3.3 out of 5 rating on OK.one, based on 398 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 37% give 1 star; The business has replied to 93% of negative reviews. Last updated 2026-10-24.
I was sceptical at first becuase hekka is located in hong kong and i live in the netherlands and was afraid i would have to pay import taxes. But everything went as advertised and it was delivered within 15 business days
My review um YouTube @forging3d
Fast delivery. Recommend
One star also is too much for this company!I ordered a coat in 6/11/2022 and still waiting to arrived my parcel and today is 22/11.
We are sorry to hear that you haven't received your order yet. We want to help, but it seems we have no record of your account based on the information you have provided, Thekla. Can you provide the order number? We will do our best to help you solve the problem. Looking forward to hearing from you.
DO NOT BUY FROM THIS COMPANY. I bought 2 items which were both awful. Nothing like the description, dreadful quality made with inferior material. The sizing was also very small. No information about a returns policy. After investigation and several emails the company finally offered me a partial repayment €19 in place of €48 and to keep the 'clothes'. If not return them within 7 days only using standard post not delivery to CHINA at a cost of €28. Please, please, please do not use this company.
We are sorry to hear that you are not satisfied with our resolution. Thank you for your feedback. We will try our best to make improvements continuously. You are welcomed to express your request and complaints via our support email. Our after-sale team will offer you a right resolution in a fair way.
Ordered 2 items as Christmas presents 16th November, heard nothing. Written 3 emails no replies. Am now considering complaining to PayPal as I paid through them.
Hi Bertie, Hearing about your recent experience is most worrying and we want to do our best to help you resolve it. Can you provide your order number? I've sent a request for more details. looking forward to your reply
Updated review. The issue has been solved quite quickly, refund issued with no problems. Giving 4 stars as it took three weeks one way communication and one negative review to get it done.
Hello Andra Glad to hear your issue has been resolved. If you still need any help, please contact us in time. Thank you for your support and patience
If I could give a minus rating, I would. Rating them a 1 is WAY too much. I was sent an unusable product that was in an Asian language, in Asian packaging with an Asian manual with no graphics or instructions in English. It took 3 emails for them to even get them to send me a jpg to even start the 'tracker' but no instructions on how to even get to the settings. The graphic they sent me finally says the tracker requires a mobile phone which I do not have. I have asked to return multiple times (15 emails so far) and they don't even answer my request, they tell me to go find someone who has a smartphone or get nonexistant family member to do it. Their website is full of lies saying: How we do business 2. Services An excellent supply chain to ensure fast & safe deliveries as well as responsive customer service and an easy return process. Our Pillars 1. Customer Satisfaction We see our relationship with customers as a long-term one. After your purchase, our trained customer service will be there to answer your questions, and we offer a reasonable warranty and return policy. Our team culture 1. Customer Focused When it comes to customers, we have a customer-centric approach. Hekka provides a positive customer experiences before and after the sale, in order to drive repeated business, increase the number of regular customers, enhance customer loyalty and improve business growth. At Hekka, customers will always be at the center, which requires us to be resilient enough to withstand market changes and find opportunities to make breakthroughs. In addition, customer-centricity involves aligning organizational resources to effectively respond to the ever-changing needs of customers and building mutually profitable relationships with customers. UPDATE 11/22/22 I sent a copy of all 16 emails between me and their CSR department. The last one I received told me it sets its own language and to search the internet for a video on how to change the settings. The world's WORST customer service. UPDATE 11/23/22 Their 'resolution' for sending the wrong product was to offer me a 30% refund ($7.49) to keep the useless item or pay 17.90 to return the item to them and they'll refund me the cost of the item ($24.99 - so I'd get a refund of $7.09. Can I say world's worst customer service again?
We’re so sorry that your experience did not match your expectations. If we are mistaken, we apologize for your experience and would love to make this right. Please help us to improve by providing more information on your experience. We can be reached at [email protected]
I ordered a size Medium sweater. In opening it I was so excited until I fully opened it and saw it was 3 times the width of any sweater I’d ever seen. I would have been so happy with it had it been properly sized. I have no how to reach customer service.
Thank you for bringing this to our attention, Pietrzak. Our support team is currently working on a resolution for you. We appreciate your continued patience and cooperation. If new details arise, please email us at [email protected].
I ordered from this company 4 weeks ago and have not received my products nor have had any type of correspondence from this company. Very poor customer service and would not recommend. I have asked for a refund on products that haven’t arrived because I’m tired of waiting and feel like it might be a year before china delivers!
Hi Aimee We really appreciate your feedback and we’re so sorry to hear this has happened. We would really love the chance to resolve this for you. But sorry, we could not find your order information Can you provide an order? Looking forward to hearing from you
Terrible customer service. My product was faulty after 5 months of use - their reply they only offer 30 days of warranty/support - after that it's all on you. This company should be illegal in Australia. Use Amazon, Aliexpress or Banggood instead.
We want to help, but it seems we have no record of your account based on the information you have provided, Go Mez. If we are mistaken, we apologize for your experience and would love to make this right. Can you provide us with your order number? We will do our best to help you Looking forward to hearing from you
fast,good,everything is ok
Stop remaining me to rate you if my parcel is far far away from me.. 5-10 days delivery.. minimum month.. If you want so, i`m giving to day 1 star..
Thank you for bringing this to our attention. We apologize for this situation. Your order is currently in transit and has arrived locally. We have contacted you by email with your package logistics details. Thank you for your support and patience.
I am still awaiting an order on. Boots From November 6th it has not arrived yet. All it shows is being shipped. What is going on.what seems to be the hold up, I ordered with you cause I needed my boots. It's almost 3 weeks an order cannot arrive?
Thank you for notifying us of your complaint. We hear you, and certainly understand your concerns. We have verified that your order has been signed for on November 21st. If you have not received the product, we recommend that you contact the logistics provider EVRI at 0330 808 5456. If new details arise, please email us at [email protected].
Everything ok, just a delay of two days about the initial delivery days.
Ordered 17 days ago and already 3 days passed the scheduled deliver date, but my box is still somewhere at an airport at the other side of the earth. The customer service just checking where my parcel was and they said after the items leaving from their warehouse they were not responsible for when a customer gets his/her order, and they can do nothing for making the situation better. I start to wonder asking for refund. I regret using hekka.com. very much.
Thank you for notifying us of your complaint. We're sorry to hear that we didn't help you resolve your issue. Once we have shipped an item, the tracking status might take a few days to be updated online by the shipping company. If your product is still in transit, the tracking number will not show any updates until the product arrives at the shipping company's next facility. Once the package arrives in your country, the order status will be updated immediately. Although most parcels can arrive on time, the shipping time may be affected by factors such as customs, remote locations, peak shipping periods, Holidays and Festivals, weather, and operational issues. We apologize in advance and thank you for your understanding and cooperation. Rest assured we will do our best to support you.
I got what I expected. Thank you!
Ready customer service and fast delivery.
I am still waiting for the product. The other thing was good.
Thank you for bringing this to our attention. We apologize for this situation. Your order is currently in transit and has arrived locally. Tracking number: 605946131025000013602111 Tracking Results: TRACK718 | ONE-STOP QUICK TRACKING We apologize for any inconvenience caused.
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