heyabby.com (heyabby.com) has a 2.8 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 41% give 1 star; The business has replied to 13% of negative reviews; 60 of them were added in the last 12 months. Last updated 2026-08-10.
They always have the answer. Love those guys.
Thank you so much for the kind words! We’re so happy to hear that our team’s been able to help — we truly love supporting our growers every step of the way. Happy growing, and thanks for being part of the Hey abby community!
Thank you so much for your feedback! We’re glad to hear your delivery was quick and smooth. Enjoy your Hey abby, and happy growing!
Love my hey Abby so much I have two. So easy to use
Thank you for the great feedback! We’re thrilled to hear you’re loving your hey abbys and finding them easy to use. Thank you for your trust and for being such a wonderful part of the Hey abby community.
Your company is just terrible. Bait and switch. Lousy customer support. The answer below is not really a response. The unit is advertised as fully functional and self-contained. The fact that a humidifier is needed is a problem. That it then takes a long time to be delivered, and then doesn't work, and then you have to jump through hoops with customer service, which is inconsistently available adds insult to injury.
We’re sorry to hear that you feel this way. That’s never the experience we want our customers to have. After reviewing your case, we found that your concern was related to a humidifier purchase. You reached out to us over the weekend, and our team responded within 24 hours. The troubleshooting process was completed within 2 business days, including the time spent waiting for some basic details such as the product serial number, a screenshot of the app control page, and a short video showing the issue. We understand how frustrating technical issues can be, and we’re always committed to resolving them as quickly as possible. While your comment suggests a more serious situation, we want to assure others reading this that we did provide timely assistance and resolution once all information was received.
The build quality really isn't that great and the space to actually grow anything seems small. Overpriced by about 20%
Hi Glen, Thank you for sharing your feedback. We’ve reviewed your case using the email address and order number provided and found no record of a shipping request for discreet packaging. All product specifications and details are clearly listed on our product page for customers to review before completing a purchase. We hope this clarifies the situation.
I love it. I have two. Humidity and genetics are an issue but do your research and you can easily pull what they estimate. I always harvest a h.p. at minimum.
That’s awesome to hear — two Hey abbys and consistent harvests! We really appreciate your insight and totally agree — with a little research and the right conditions, great results are absolutely achievable. Thank you for sharing your experience and for being such a valued part of the Hey abby community! Happy growing!
Love em no issues at all ... great customer service
Thank you so much for your kind words! We’re so glad to hear everything’s been running smoothly and that you’ve had a great experience with our customer service team. We truly appreciate your support and are happy to have you as part of the Hey abby community!
They are always there to answer questions they have been a great help when I need them
Thank you so much for the kind words! We’re so glad to hear that our team has been there when you needed us. Helping growers like you is what we love most. We truly appreciate your trust and support. Happy growing!
I feel like your team didn’t really look at the problem I was having. I mentioned that there was no air bubbles coming from the air stone. Leaving the water still and stagnant. I was told the water pump was the problem, and you sent one out. Neither of the hoses connected to the water pump go to the air stone. So why in the world would you think that would fix the problem. You eventually did send me an air pump, but one of the rubber brackets holding it in place, and insulating the vibration, broke during the replacement. As it is quite tight in there. So, while I finally have a working pump ( I had a plant in the machine that entire month plus it took you to send the right part, and I had to buy a supplemental air system off of Amazon) it’s down a rubber bracket. Your support team also has a tendency to just send me articles instead of answering questions. I’m paying a subscription fee to ask you questions. I’d appreciate if you answered them. If you want to supplement your answer with an article to further expand upon what you’re telling me great. But, it feels lazy to send me on a research mission instead of answering a question. If I wanted to research it, I would have, instead of asking you. Also, a lot of your instructional videos on your website and on YouTube, are for old out date products. Like the video showing you how to calibrate the ph sensor I bought from you. Your support team gave me different instructions and ph requirements than your video. So I unnecessarily bought the wrong type of ph buffer powder, because I followed your online instructions, only to be given different instructions by support with different ph levels, requiring me to spend more money. If I could go back in time, I would not purchase your product! I would start with a different company, and different tent setup. Y’all missed the mark on a lot!
My Hey Abby is a soil edition. The app used to have my box as a soil edition. Then all of a sudden is says hydroponics. I have contacted customer support and all they do is send me an owners manual. Which and read and NO WHERE could I find how to switch your box on the app! 🤬 I am going to delete my account and try from the start! Funny, I grew 2 successful plants and now my seed is sprouted and ready to go with a non working box.
Just great service all around . Any questions all addressed. Even found my subscription code when I some how messed that up. Just a great company. I hav had my Box over I think 2 years and she is the BOMB GO BIRDS 🦅
I just wanted to say that Celina needs a raise! She helped me out yesterday with an order that I was freaking out about. She was calm, cool, and collect about my situation. She was was quick to respond to my email and my problem was solved within minutes! This will be my 6th grow and I couldn't be happier with HeyAbby and people like Celina!
Great response times and informative on product needs to answer questions correctly
When I first got my Hey Abby the customer service and the product worked fine. My first grow went off good but didn’t yield what they said it could. I go to try to start my second grow and that’s when everything fell apart, it’s seems like customer service isn’t there to help you anymore. The fans don’t work like they should, no matter how many different airstones I try to use, it still don’t produce the oxygen it needs for the plant. I hate that I wasted all the money I did on this grow box because it’s not worth it. The nutrients are garbage, so if you do decide to buy one of these know this… you’re on you’re own to grow, better just go with a different nutrient for your plant and figure out a different air pump so your plant has enough oxygen because Hey Abby’s air pump don’t last but one grow if that.
Buy the Hey Abby but expect to be on your own when it comes to "customer service". No one responds and IF they do they send some kind of tutorial that has nothing to do with the problem you're having. And they want you to pay for a subscription that claims you get one on one help. You cannot reach any customer service so please don't pay for help you can't get. Just use the pro mode and save yourself a huge headache. I don't know who is in charge of customer service but I think they're smoking too much of their own Hey Abby product. And do not pay attention to the drivel they'll write in response to my review it means nothing.
I emailed support on Saturday Morning Sept 13. Around 1:00 pm, I received a response from Celina (Support) about my initial email for help to fix the mistake "I" made. (move my app back to flowering). She was pleasant, very knowledge able of what they could do to fix it and the time frame it would take. She assured me of the lighting levels would be fine for the stage of growth and nothing would interfere with my plant and she took care of it. Life is good! A little reassurance goes a long way!
Shipped me a unit with a warped cover that lets all of the light through. I contacted customer support and they blamed shipping and essentially told me tough luck. Customer service won't replace. Beware of ordering from this company.
My experience was great so great I think I've bought almost every add on for my box my opinion still stands it's one of the best customer service I've experienced ifnot the absolute best took a learning curve to get it working right but after that I became thoroughly impressed and have encouraged a few others to pick one up
I recieved a damaged package, the post office refused to return it. I made contact with you via email as there is no way to talk to anyone at heyabby, followed there instructions as possible with NO RESULTS OR REPLY. So I have an unopened damaged package and out of $75.00 plus. Good for me I was waiting to recieve this package before purchasing a machine. It's been at least a month!!
Hi Charles, Thank you for bringing this to our attention, and we're truly sorry for the frustration you've experienced. We've looked into your case and found that a return request was submitted on August 13 for Order #6001102. Unfortunately, that order number appears to be invalid in our system, and we responded to your email the same day to let you know. Because your package arrived damaged, the correct course of action would be to file a shipping damage claim with the insurance company—if shipping insurance was purchased with your order. We provided you with a direct link in our response to make that process easier. We weren’t aware of your communication with the post office, but unfortunately, they do not handle insurance claims. That’s why we encouraged you to file the claim directly with the insurer. We hope you're still able to file the shipping claim in time. If so, please make sure to contact the insurance company directly and provide the correct order information to support your claim.
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