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Animals & Pets

HICC Pet

62 reviews

4.662 reviews
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About HICC Pet

Data updated
Website
hiccpet.com
Category
Animals & Pets
Location
United States · Bellevue
Status
Unclaimed
Last 12 months
39 reviews
Replies to negative
100% (5/5)
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Is HICC Pet legit?

HICC Pet (hiccpet.com) has a 4.6 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 39 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

J
JJ Miel · 2 reviews · Experienced 2025-06-18 ·

I like HICC Pet butter range

I have been using HICC Pets for 2 years; I love their Hypoallergenic Pet Glove Wipes for Dogs and Cats. Their COCOPLEX patent is nice; 7 days of fermented coconut oil is not oily at all, and it keeps the fur clean and smooth. Convenient in-between shower. Recently, I bought their butter, paw butter, nose butter, and tear stain remover, I love it, and I have this routine now: clean with wipes, then apply butter to maintain skin health.

Reply from HICC Pet2025-06-18

We're so happy to hear your pet has a care routine 🐾—and even happier to be part of it! Thanks a bunch for your honest feedback 💛

c
customer · 8 reviews · Verified · Experienced 2025-05-16 ·

Very happy

My order came quickly and customer service was excellent in helping me decide what was the best product I needed.

Reply from HICC Pet2025-06-06

Thank you so much for your kind words! We're thrilled to hear that your order arrived quickly and that our customer service team was able to help you find the perfect product. Your satisfaction means a lot to us, and we're always here if you need anything else!

R
Rae · 1 review · Verified · Experienced 2025-05-16 ·

My orders never came.very frustrating.

Reply from HICC Pet2025-06-06

Hello,We’re sorry to hear there was an issue with your shipment and that your order didn’t arrive. Our customer service team offered a reshipment, which you declined, and we’re currently waiting for your chargeback claim to be dropped so we can proceed with issuing a refund directly. As mentioned in our email, we’d love the opportunity to resolve this with you directly. Please feel free to give us a call or reply to this message at your convenience.

G
Gerardo · 2 reviews · Verified · Experienced 2025-04-28 ·

I love the product that they sell for…

I love the product that they sell for my pup. The eye wipes are the best for his tears. I also love the finger dental wipes. I use them every day.

Reply from HICC Pet2025-05-20

Thank you so much for your kind words! We're thrilled to hear that our eye wipes and finger dental wipes are making a difference for your pup. It means a lot to us to know our products are part of your daily care routine. Give your pup some extra belly rubs from us!

W
William Bonfiglio · 3 reviews · Verified · Experienced 2025-04-28 ·

I haven't received my order

I haven't received my order, duh!!!

Reply from HICC Pet2025-05-19

Hello, we're sorry to hear you didn't receive your order! We have reached out to you directly to resolve this matter as soon as possible. Please check your inbox for an email from [email protected]. Thank you!

E
Ellen Dee Brown · 7 reviews · Verified · Experienced 2025-03-11 ·

I love the product

I love the product. It’s very good somehow I got much more product than I thought I was gonna get. I went ahead and kept it because I’ll use it, but I didn’t mean to order that much so I must’ve misunderstood your website.

Reply from HICC Pet2025-04-03

Thank you so much for your feedback! We're thrilled to hear that you're happy with the product. We apologize for any confusion regarding the order quantity on our website. If you ever have questions or need help with future orders, don't hesitate to reach out to us at [email protected]. We're always here to assist you. Enjoy the product, and thanks again for choosing us!

H
Heather Whiting · 3 reviews · Verified · Experienced 2025-02-17 ·

I’m happy with the product and so are my pup’s teeth

I’m happy with the product. My only negative would be the time it took for the product to be delivered.

Reply from HICC Pet2025-03-13

Thanks for sharing your thoughts! We're glad to hear you're happy with the product and hope we can improve our shipping time for your future purchases.

N
Nellie Riley · 2 reviews · Verified · Experienced 2025-02-07 ·

RileyDog

Everything is going well, Riley is enjoying getting clean and she especially loves the ear wipes and anal wipes. I will be ordering from your company in the future!!!

Reply from HICC Pet2025-03-13

Thanks for your feedback!

K
Kelly Green · 25 reviews · Verified · Experienced 2025-03-02 ·

SUPERB PRODUCTS-FABULOUS CUSTOMER CARE…

From the very first product I used which was the Dog Anal Gland Wipes I knew HICC Pet was a winner. I have since ordered almost every product they have for my adored fur-baby. Each product is better than the next-beautiful and subtle scent, effective cleaning and eco-friendly products in addition to being extremely gentle. My little girl enjoys being cleaned from her teeth to her ears, to her tush and entire body. The body wipes are gloriously moist and strong and the cleaning gloves are genius. I am highly immunocompromised and must have a meticulously clean environment including my little girl. I put on the glove wipes and give her a heavenly smelling, extremely effective clean from head to toe. The gloves allow for a full clean of her legs by just rubbing up and down, then her entire body, her adorable face, ears and her paws-Voilà, clean and smelling glorious. Customer service is absolutely unsurpassed in the online marketplace, respond to emails immediately, will accommodate your request and truly care that all their customers are completely satisfied. I'm thrilled to have found HICC Pet for all my fur-baby's cleaning needs.

Reply from HICC Pet2025-03-05

Thank you so much for your fantastic feedback! We’re absolutely thrilled to hear that you and your fur-baby have had such an amazing experience with HICC Pet products. From the very first use of our Dog Anal Gland Wipes, it’s heartwarming to know you recognized the quality and care we put into every item. We’re passionate about creating effective, eco-friendly, and gentle products that make grooming a breeze for both pets and pet parents. It’s wonderful to hear that our products have transformed your cleaning routine into a delightful experience for you and your little girl. Thank you for being part of our community! 💜💜💜

S
SHELENA · 5 reviews · Verified · Experienced 2025-02-11 ·

I love all of your products!

I love all of your products! The ear wipes are amazing for my dog. Well made!

Reply from HICC Pet2025-03-05

Thank you so much for your kind words! We’re thrilled to hear that you and your dog love the ear wipes. It’s wonderful to know that they’re working so well for you. We always strive to provide high-quality products, and your feedback truly means a lot to us. 😊🐾

S
Stacy · 1 review · Experienced 2025-02-14 ·

Great Communication!

Fast replies and answered all my questions and concerns

Reply from HICC Pet2025-02-17

We are truly grateful for your wonderful 5-star review! Your kind words inspire us to continue doing our best.💜🎉

P
Pamela Tubbs · 1 review · Verified · Experienced 2025-01-13 ·

Great products and fantastic customer…

Great products and fantastic customer service!

Reply from HICC Pet2025-02-05

We truly appreciate your wonderful feedback! It brings us great joy to learn that our team was able to provide you with a positive experience. Knowing that we made a meaningful impact on your day means so much to us. 💜

Y
Yassna · 2 reviews · Experienced 2025-01-21 ·

Quick and Efficient Service!

Excellent customer service! They handled my issue quickly and efficiently. Highly recommend!

Reply from HICC Pet2025-01-23

It brings us so much joy to know that your experience with our customer service was a great one. Your recommendation is invaluable to us, and please remember, we're just a message away if you ever need assistance again. 💖

K
Kathleen · 8 reviews · Experienced 2024-12-14 ·

Lost shipment

I recently placed an order which got lost in transit and I never received. After contacting customer service, they sent a replacement package via a different carrier. That order is still in transit. After contacting customer service asking when I would receive the package, they responded with a date and a $9.99 refund. I have to say, their customer service is GREAT!

Reply from HICC Pet2025-01-14

Thank you for your patience and support during this time, we're delighted to assist you! We truly appreciate the trust you place in our services and are committed to ensuring that your experience with us is as smooth and enjoyable as possible. 💞

C
Carol LaMarche · 1 review · Verified · Experienced 2024-12-12 ·

It’s very easy to get to the pups back…

It’s very easy to get to the pups back teeth with this product.

Reply from HICC Pet2025-01-03

We’re delighted to hear your beloved pups enjoyed our Pet Dental Finger Wipes! It's wonderful to know that our product has made a positive impact on your pups' oral hygiene routine. Keeping your furry friends' teeth clean is essential for their overall health, and we're thrilled that our wipes have become a part of that process. If you have any questions or need tips on how to use them effectively, please don’t hesitate to reach out. We’re here to help you and your pups maintain those sparkling smiles!👍🐶✨

K
Kay · 3 reviews · Experienced 2024-12-20 ·

Great customer service!!!

Great customer service!!! I was late receiving my package, after reaching out the customer service, they promptly reply to me and provided me with detailed follow ups! Really appreciated.

Reply from HICC Pet2025-01-03

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team. It means the world to us to know it made a difference for you. 💖

C
CORA D TILLMAN · 3 reviews · Experienced 2024-12-26 ·

Good Service

Service is really Amazing !!!They are really great handling my order,They also know how to treat the customer good,im very happy I order to this company ,thank you.

Reply from HICC Pet2025-01-03

We are truly grateful for your wonderful 5-star review! Your kind words inspire us to continue doing our best. Our mission is to provide exceptional service while making sure your beloved pet feels cherished and loved!💜🎉

N
Nixster · 6 reviews · Verified · Experienced 2024-11-11 ·

Love these to clean paws

Love these to clean paws! Work awesome

Reply from HICC Pet2024-12-13

We're thrilled to know that our Deodorizing Pet Glove Wipes are just what you need! It's "pawfect" to keep your furry friend's paws clean! They're gentle and safe for cleaning your pet's face, ears, coat, and rear end too!🐶👍

R
R Gadhia · 2 reviews · Verified · Experienced 2024-11-12 ·

I don’t have my product yet

Reply from HICC Pet2024-12-03

We truly appreciate your feedback and would love to help you with any concerns you might have. We've processed reshipment for you and new parcel was delivered, in the meantime, the original parcel was received as well, we're sorry for the delay caused by Canada Post strike which is out of our control. Don't hesitate to reach out if you need help, we're here to complete your order.

L
Leslie · 3 reviews · Verified · Experienced 2024-11-12 ·

Absolutely superb customer service!

Absolutely superb customer service! My order got held up due to Canada Post being on strike, and HICC Pet went the extra mile and resent my order via a different courier service at no additional charge. I was also told that if my original shipment ever did arrive, I was free to keep it! This is beyond excellent service! And their products are absolutely wonderful. I wish more companies were like this.

Reply from HICC Pet2024-12-03

We truly appreciate your kind words! Your feedback means a lot to us and inspires us to keep delivering the best service we can. If you have any questions or concerns, we're here to help, just reach out anytime! Your satisfaction is our top priority, and we want to make sure your experience with us is fantastic. 💜👍