Customer service was quick to respond…
Customer service was quick to respond via chat and very helpful. Ordering was easy to complete online. Update: Products arrived on-time. Everything was included and in working order. Thanks!
About Hismith Official Store
Data updated- Website
- hismith.com
- Category
- Events & Entertainment
- Location
- United States · Chino
- Status
- Unclaimed
- Last 12 months
- 30 reviews
- Replies to negative
- 79% (11/14)
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Is Hismith Official Store legit?
Hismith Official Store (hismith.com) has a 4.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 74% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 79% of negative reviews; 30 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Excellent Product
Excellent product. Very life like and well designed.
Expedited shipping
I had paid for expedited shipping and after not receiving or hearing anything for two weeks I inquired. While it was frustrating that the shipment couldn't be expedited, customer service answered all my questions expeditiously.
Reply from Hismith Official Store2025-03-20
Hi Crystle, Thanks so much for the 4-star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. Due to the Chinese Spring Festival holiday, there may be delays in information updates. We sincerely apologize for any inconvenience this may cause you. I hope you keep on enjoying your purchase, and if you need anything else in the future we'll be here to help. Kind regards, Hismith Customer Care
So happy we made the purchase
Have to admit we where a little nervous about ordering thru hismith site but everything went off very well other than a back orderd item. and I do have one complaint the vigina male masturbater is very flimsy where the vaculock attaches and if not carefull will crack and break the plastic housing. they should have reinforced that area with a plate intended in the plastic or sandwiched the plastic housing with a large washer inside and out with the plastic housing pinched in-between them and would make the washer aboit the diameter of the rear housing. other than that everything exceeds our expectations. !!
Reply from Hismith Official Store2025-03-20
Hi nj, Thanks so much for the 4-star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. Thank you for participating in the product review. We will provide your feedback to the factory and the designers. I hope you keep on enjoying your purchase, and if you need anything else in the future we'll be here to help. Kind regards, Hismith Customer Care
I ordered two items to this company
I ordered two items to this company. They came in Fast and they honour what we talked about. Great people. If I would buy this again I will buy through them.
Fast shipping and great service
I ordered the premium 3.0 and a few attachments with expedited shipping. I made a mistake and requested to swap an attachment and service kindly responded that they would. I ordered it on Wednesday and received it that Saturday. Couldn’t be happier.
I needed to update an order
I needed to update an order, and the customer service was super helpful. Highly recommended!
Be cautious of counterfeit products and…
Be cautious of counterfeit products and deceptive advertisements that may appear enticing but lack authenticity. Many of these sellers are untrustworthy, as they often refuse to offer refunds or support if you're unsatisfied with your purchase. To protect yourself from potential issues, it's advisable to steer clear of their website and explore more reputable options.
Customer service porr delivery expensive incomplete delivery
Poor shipping overly expensive for canada. I'm now 20 days in from purchase of a machine and toys. No attachments recieved to this date and the tracking system is poor. Customer service do not respond to emails. $100 in shipping charges and $800 total spend for a toy that cannot be used. Avoid this company !
Reply from Hismith Official Store2024-12-16
Hi Dami Rob Thank you very much for your review, I'm sorry to hear that I wasn't able to provide you with a satisfactory service. Due to the knock-on effect of the Canada Post strike, there is some understaffing/capacity and backlog of parcels at various Canadian clearing houses and end-dispatchers, which is why there was a delay in the shipment of your parcel. We will help you to solve these problems as soon as possible. Kind regards, Customer Service
Great customer service and the best…
Great customer service and the best quality machines available! Super recommend.
Reply from Hismith Official Store2024-12-16
Hi MysteryGuy Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
So far so good
So far so good! I do wish that you could adjust the stroke length without taking off the face plate (face plate is an additional purchase and not required), but this thing is obviously well built and well engineered!
Reply from Hismith Official Store2024-12-16
Hi Rachael Thompson Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
customer service spends a lot of time…
customer service spends a lot of time on customers here
Reply from Hismith Official Store2024-12-16
Hi Hewt Whobzux Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
I tried numerous times to buy a product…
I tried numerous times to buy a product from your store and all I got was roadblocks. I finally went to Amazon and purchased what I needed from your store with no problem. I think there’s a problem with your system.
Reply from Hismith Official Store2024-12-16
Hi david kinder Thank you very much for your review, I'm sorry to hear that I wasn't able to provide you with a satisfactory service. We informed our technicians to check the transaction system and they believe it could be caused by your credit card's security testing for cross-border transactions. You can choose the credit card you want to use at Paypal Payments. Kind regards, Customer Service
Very good product and service
I bought a machine from their Amazon store a few weeks ago and no complaints. I didn't get the app options (my fault) and asked about it. The answers from the customer service was quick and I was able to order the part, with discount. Very satisfied! G.
Reply from Hismith Official Store2024-11-14
Hi Genevieve Lapointe Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
Thank You HiSmith
I was so happy when I received my HiSmith machine under a week. Shipped from their company in California to Louisiana using UPS. I was sure the website was a scam but this is definitely a legitimate company. Yes, this may be a Chinese product but who cares if the product actually works and the company responds to your concerns. When I contacted them via email, they responded the same day so their customer service is great. The machine looks fantastic and I love the weight of it heavy and sturdy. I see comments talking about their bad experience but this is my first time ordering from them and no problems. I will definitely order more product from them. I haven't tried the product yet and I will leave another review once I have tried it. HiSmith I know you'll see this comment and I want to thank you for your customer service.
Reply from Hismith Official Store2024-10-17
Hi Grace Sullivan Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
Highly Positive Experience with Hismith (HS)– A Reliable Company!
I recently made a purchase from HS, a China-based company, and I can confidently say that my experience has been nothing but positive. Initially, I had some concerns about ordering from a company overseas, but HS exceeded my expectations with their service, client support, and product quality. 1. Generous with Checkout Issues I accidentally used the wrong checkout code during my purchase, and HS was highly generous in resolving the issue. Their customer service team promptly corrected the problem without any hassle, which really impressed me. 2. Excellent Handling of Missing Items When I received my package, I noticed several items were missing. After contacting the support team, they explained that the order had been sent in two packages and shipped from different countries at the same time. However, I had only received one tracking number, which confused me. So, they quickly clarified the situation and provided me with the tracking number of the second package. A few days later, all the missing items arrived without any further issues. 3. Superior Product Quality The most important aspect of this purchase was the quality, performance, and design of their products. I was genuinely surprised at how much better they were than I expected. I purchased the Hismith 4.0, and the motor noise is almost unnoticeable—it's so quiet that even a standard air conditioner or TV can easily drown out any sound! The design and performance are top-notch. In summary, don't hesitate to order from HS. They're a valid and reliable company. If you ever encounter any issues, their support team is not just helpful, but also incredibly responsive. They resolved my concerns within 24 hours. Just make sure to include all necessary details (order number, clear description of your issue) when contacting them, and they'll take care of the rest. It is highly recommended!
Reply from Hismith Official Store2024-10-14
Hi GG Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
Shipping is horrendous!!
Shipping is horrendous!!! My order has been “on the way to a UPS facility” for 12 days! It is definitely not coming from California!!!! Email answers are strange and cryptic. 13 days now and still nothing! 26 days now and still nothing!
Reply from Hismith Official Store2024-09-30
Dear Customer, thank you for your order. Please let us know your order number by email ([email protected]), we will surely give you a satisfactory solution.
Premium products, premium people
Clear and concise website design, smooth checkout and payment system. Slight hiccup in shipping of two package vs one tracking number, but this resolved with a quick response from Jess in support, as well at Jim from service.
Reply from Hismith Official Store2024-10-14
Hi JP Thanks so much for the 4 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
Great costumer service!
I am so happy with the hismith costumer service. they have been so helpful with all my questions and concerns. they helped me to decide exactly which bundle was right for me and were there every step of the way. I am so excited for my order to be received.
Reply from Hismith Official Store2024-10-14
Hi Vlad Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
Impeccable customer service support…
Impeccable customer service support helped me with everything including pricing. Customer service agent Jess is very helpful.
Reply from Hismith Official Store2024-10-14
Hi 『』 Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care