I love the product
I love the product. Any issue ive had has been met with a very quick response. I have constantly gambled whether to price was worth the investment, but it has been my favorite since the day i bought it.
About Hismith Official Store
Data updated- Website
- hismith.com
- Category
- Events & Entertainment
- Location
- United States · Chino
- Status
- Unclaimed
- Last 12 months
- 30 reviews
- Replies to negative
- 79% (11/14)
Do you own Hismith Official Store? Claim this profile for free and start replying to reviews.
Is Hismith Official Store legit?
Hismith Official Store (hismith.com) has a 4.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 74% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 79% of negative reviews; 30 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Crap
This is the worst of all companys I had to do with so far! You can NOT send your order back due to they using legal loopholes! They also trying to prevent people from spreading how bad it is in forms of they not allowing you to make a review on Amazon for example if you did not buy the product there. Also instead of improving their silly products, they now selling you a black mat for over 100€, just for their machines to stay better (they do not stand fully still) while you use them, lol. Totally insane company Edit: Incredible, Hismith flagged my review for containing "harmful or illegal" content, which is a confession to what I said, but Trustpilot did not bow for them and let my review stay, thank you Trustpilot! :)
Reply from Hismith Official Store2026-07-13
Dear Customer, Thank you for your feedback, and we truly understand your frustration. We take all product-related concerns very seriously. Regarding the anti-slip mat and the stability issue you mentioned, we would like to look into your specific case in detail. Could you please kindly provide us with your order number and a brief description of the problem you encountered? You can send this information directly to our after-sales support team at [email protected], and they will get back to you promptly to assist with a proper solution. We are committed to improving both our products and services, and your input is valuable to us. Thank you for your patience and understanding. Best regards,
They responded to my concern promptly…
They responded to my concern promptly and gave me everything I needed to remedy the situation. Hismith delivers above and beyond on service of their top of the line products!!! Thank you Hismith!! Brent Berkley
Great customer service interaction
Great customer service interaction. Quick response and promptly addressed concerns. Servok product appears well made and works great.
Poor customer service, slow (expensive) shipping, underwhelming products…
I just began ordering from HISMITH and I got to say, I’m not at all impressed and now regret most of my purchases. Where do I begin? Customer service (based out of Hong Kong) is sorely lacking… I paid a big price to have expedited shipping here to the U.S., was supposed to take about 3 days and yet an entire week went by without even getting a tracking number! They did send the order out, but it arrived 8 days later. For that “speed” and considering I spent a couple thousand dollars, I shouldn’t have paid anything!! And FYI, on Amazon, I got my first order within 2-3 days and paid zero in shipping… will never order from their website again (I only did this last time because the items weren’t all available on Amazon). Next, some of the quality of products is also lacking. I ordered their foot rest for the 4.0 s*x machine… when it arrived, I noticed the important parts that hold the foot rest onto the machine were made of cheap plastic… and one of the plastic pieces broke after only 10 mins of use. Totally unacceptable to charge us premium prices but use junky Chinese plastic for heavy duty machines! What else… the d!ldos feel cheap but are crazy expensive. Last but not least, I ordered the metal stand so that my machine can be used while I am in a bed (sits higher)… this stand which probably uses $25 of materials cost $400… why?? It also has plastic pieces mixed with metal so we’ll see how it holds up. Currently, it’s not yet put together as I took it out of the box and noticed there are no directions, parts list, nothing but a couple far away pictures on a piece of paper showing it assembled with a couple warning messages. Do you people really think a $400 product which needs assembly shouldn’t come with directions or at the very least, a QR code to see the directions online?? What a terribly managed, amateur feeling company. EDIT: Most of the positive reviews I have scrolled through are very obviously written by employees of this company… you can tell by them emphasizing their “great customer service” repeatedly, use of certain words like “kind” or “kindly” which is a word they use in their replies, and the fact that the reviews sound almost like an infomercial script… this alone makes them dishonest and not worthy of any more of my hard earned money!
Reply from Hismith Official Store2026-07-07
Hello, Matthew We sincerely apologize for the unpleasant experience you have had with your recent order. Due to stock availability, some of the items were not in our overseas warehouses and were therefore shipped directly from our domestic warehouse, which unfortunately resulted in a delay in delivery. We truly regret any inconvenience this may have caused. To make it right, we would like to refund the expedited shipping fee you paid. Please reply with your order number or the email address used for the purchase, and we will process the refund promptly. Additionally, for any damaged accessories you received, kindly send us a few photos showing the issue, and we will arrange to send you replacement parts free of charge. We have also prepared the assembly manual in PDF format and will email it to you. Should you have any questions or need further assistance during installation, our support team is always available at [email protected]. Please feel free to reach out. Thank you for your understanding, and we hope to resolve these issues to your satisfaction.
I lost a few pieces of my machine and…
I lost a few pieces of my machine and customer service helped me throughout the whole process with patience and care! I usually don't write reviews, but they really did go out of their way to help me when they didn't have to. Amazing service from this company! Would highly recommend and will use them again.
Great customer support
Customer support was very helpful and quick to reply in response to package mistakenly delivered to wrong address. Would highly recommend this store!
Fantastic customer service
Fantastic customer service! I purchased an item from them and regretted not getting the more expensive bundle. So, I reached out to customer support to see if I could pay the difference and have them ship the better bundle, and they did me a favor by upgrading me to the more expensive one for free. Everything feels incredibly high quality, and the 3.0 pro is even quieter than expected. Super satisfied with this company so far.
I made a mistake on my order and didn't…
I made a mistake on my order and didn't include everything I wanted. I quickly messaged the service email (as directed through the chatbot), and was able to rectify the situation. Customer service was great!
Friendly customer service and quick to solve issue
I recently ordered a rather expensive machine on their website, soon after making the order I realised I had forgotten to include another item required for function. I contacted their customer support and my issue was dealt with promptly. Friendly staff and a good service.
11/10 stars, Highly Recommend
11/10 stars! ⭐⭐⭐⭐⭐⭐ II just had an excellent experience with HiSmith’s chat support. The entire interaction was smooth, efficient, and completely silent, which I really appreciated. Sometimes minimal friction is the best kind of service. The support engineer was professional, responsive, and genuinely helpful throughout the process. They made everything straightforward and easy to complete. I placed a purchase of about $1,700 USD as my second machine investment, my first being the Tabletop 2.0, and this experience only reinforced my confidence in the brand. Some things simply are not worth cutting corners on. HiSmith delivers a level of build quality and reliability that justifies the investment. I was already a fan of HiSmith products, and now I am equally impressed with their support team. They turned what could have been a routine transaction into a genuinely positive experience. Highly recommend. Thank you, HiSmith team!
I paid for expedited shipping and still…
I paid for expedited shipping and still waiting, also there is no tracking information.
Reply from Hismith Official Store2026-04-08
Hello Abbigayle, We apologize for the delivery delay caused by the logistics issue. We have urged the carrier to deliver the package as soon as possible, please check the tracking number we sent you by email, If you have any other questions, please feel free to contact us. Kind regards, Customer Service
Because of I didn’t get my complete…
Because of I didn’t get my complete order when I wished it to come. I was very anxious thinking I would not receive it at all. And because I have not received received it yet.
Reply from Hismith Official Store2026-04-08
Hello Gary, Item HSG021 was shipped separately, please check the tracking number we sent you by email, If you have any other questions, please feel free to contact us. Kind regards, Customer Service
Great customer service
I purchased a bundle including the premium machine with several additional products. The included toys were interesting me and motivated me to get this bundle instead of the machine alone. I quickly received the bundle, but three toys were incorrect. Nothing wrong with them, but they were not the ones I wanted. I contacted the support/customer service via email, and I quickly got an answer. I explained my problem and offered to send back the incorrect items in order to get the ones I originally ordered. The support kindly sent me the correct products. No need to sent back anything. Everything went fast and ten days later, I received the toys. The machine itself is working perfectly. I still need some time and practice to learn to use it. But my experience had been really great for now. No regrets getting it.
Spam to Review Before Product Arrived
Why are you asking me to rate the service when I have not received the thing I ordered yet? 😂😂 Rating 1 star for harassment/spam and no service rendered yet.
Reply from Hismith Official Store2026-03-31
Hello Monika, Thank you for your honest feedback. We sincerely apologize for the email sent by mistake. For your reference, your order has been shipped, and we have sent the tracking number to you via email. Thank you for your understanding. Kind regards, Customer Service
Random shipments from China
Ordered couple items with 4-6 business days delivery estimation. One of the items was shipped from China separately without any warning and hasn't still arrived after 12 business days. Other items arrived in time.
Refuse to cancel an order and speed up…
Refuse to cancel an order and speed up the expedition to make sure not to be able to cancel it. Edit: changing your reply after the facts doesn’t change anything
Reply from Hismith Official Store2026-03-23
Hello Pier, Thank you very much for your review. I'm sorry we couldn't provide you with satisfactory service. Please provide us with your order number or email address, and we will assist you with any inquiries and after-sales service. Kind regards, Customer Service
Fine customer service, bad shipping
While they answer emails and have been generally helpful, it took them multiple emails to get me a proper answer. It has also been multiple weeks since I have ordered and still have not gotten my shipment, although that is partly due to shipping issues.
Excellent customer service
We placed a Hismith order and quickly realized we wanted a different item. After contacting customer service we were able to cancel our order and get what we wanted before the original shipped out. Amazing customer service and communication! Will be making more purchases!
Very poor customer support. Avoid.
Placed order 11 days ago. Not delivered despite a 3 days delivery time. No tracking number provided for the delivery. Multiple emails and messages via website chat left unanswered. No phone number to contact them directly. Avoid at all cost due to poor customer service support.
Reply from Hismith Official Store2026-03-23
Hello Radu Angelescu, Thank you very much for your review. I'm sorry we couldn't provide you with satisfactory service. We will be conducting training for our after-sales service team to enhance the quality of our service. Should you require any further assistance in the future, please do not hesitate to reach out. Kind regards, Customer Service